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LA Fitness has a rating of 1.4 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LA Fitness most frequently mention customer service, personal training, and front desk problems. LA Fitness ranks 48th among Gym sites.
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Thank You, Jeremy! For helping me out with some of the workouts. Patiently teaching me proper form. I will incorporate your teachings in my future routine. Keep up the Good Work
LA FITNESS, SMITHTOWN NY. I am writing to express my deep disappointment and frustration, shared by numerous members, friends, and family, regarding the current state of affairs at your gym. It pains me to report that the condition of the equipment and facilities has reached an unacceptable level, severely impacting our ability to enjoy and utilize the services provided. First and foremost, the functionality of the equipment is severely compromised, with the majority of machines either non-operational or experiencing significant issues. For instance, out of the eight stepper machines available, only one is in working condition, while the remaining seven have been marked for parts or service since December 2023. It is now February 2024, and regrettably, there has been no discernible progress in resolving these issues. This prolonged period of downtime not only hampers our workout routines but also reflects poorly on the gym's commitment to maintenance and member satisfaction. Furthermore, the availability of essential equipment accessories, such as pins, is severely lacking. Many machines are missing pins, making it impossible for members to use them effectively. This inconvenience forces members to waste time searching for pins or to forgo certain exercises altogether, detracting from the overall gym experience. Additionally, I must highlight the poor condition of certain equipment, notably the arm curl machine. The cracked leather surface makes it uncomfortable and potentially unsafe for users, further diminishing the quality of our workouts. Regrettably, these persistent issues have led me to explore alternative gym options, and I am not alone in this decision. Several friends and family members who share my frustrations are also considering leaving your gym in search of better-maintained facilities. As a loyal member who values fitness and community, it saddens me to have reached this point. I implore you to take immediate action to address these concerns and restore the gym to a standard that aligns with the expectations of its members. Timely repairs, regular maintenance checks, and improved communication regarding equipment status are essential steps in rebuilding trust and ensuring member satisfaction. I sincerely hope that you will prioritize these matters and work diligently to rectify the situation. Your swift response and commitment to improving the gym's facilities will not only retain existing members but also attract new ones, fostering a stronger and more vibrant fitness community. Thank you for your attention to these urgent issues. I eagerly await your response and actions in this regard.
Personally, the Pros of LA Fitness out number the Cons. I love working out at my LA Fitness. I use to have a membership at Planet Fitness and although Planet may have newer equipment LA has almost everything Planet has. The only kind of con to LA is the lack of a consistent cleanliness as it relates to the locker room and showers. In the showers rust on all the shower curtain bars. The Sauna while great is horribly dirty. Lockers broken and garbage on the floors from one day to the next.
Tip for consumers:
Great Gym but the Locker Room and showers, and Sauna are a bit un clean.
Products used:
Gym Membership
I returned to LA fitness after a long absence and unfortunately the instructors announced that the class duration including cooldown would only be 45 minutes. Fort me, it is not worth driving all this way for such a short class. They used to be and should be 1 hour. I received a 3 day free pass at 24 hour fitness and the classes are 1 hour as it should be. Very disapointing. Otherwise, the place looks very nice.
I would highly reccomend Liz at the Ventura Location. Very engaging and not afraid to make you sweat
LA Fitness will change their cancellation procedures. The Washington State locations require mail in or in person cancellations as a means to make it less convenient to cancel memberships. Especially during this pandemic, customers will require that LA fitness change the policy to online cancellation. As part of LA Fitnesses customer support, please do so immediately. Thank you.
I have been a member of LA FITNESS for the last five -year, first as a month-to-month customer and then as a prepaid customer for the last three years. During the COVID pandemic, our local laws prohibited residents to gather in places where people congregate such as churches, gyms, and sport events, as the result of this order, we have been staying home to avoid the virus infection -- since March 2020 to now.
Everyone in our family finally got our immunization shots and decided to go back to the gym. When I made a call to LA Fitness to check on the opening hours and the facility's availability, I was surprised to find out that my membership has expired last month even though we HAVE NOT BEEN ABLE to use the gyms since March 2020 due to the stay-at-home order.
I called and explained to LA Fitness the situation regarding the stay-at-home order that was locally in effect and have told them the reason that I was unable to go to the gym was because all the residents were ordered to stay at home. I respectfully asked if they would extend the membership due to the current situation, LA Fitness said that they would not give any credit, that extension was already given (however, the extension was given when NO ONE could go to the gym due to the restriction of local laws that were in place.)
I know the pandemic was hard on everyone, customers as well as business entities. I also understand LA Fitness has to make money to keep its business going. Every business needs to make profits to satisfy its investor's demands and to keep its stocks price high, however, businesses also need to conduct business with ethics and empathy in mind, I don't ask LA Fitness to be a socialistic business, but please have an understanding that behind all the profits, it is the customers that make possible to existence of any business. The least that LA Fitness could do is to help out its customers during the time of suffering.
Please made your decision accordingly when you are thinking of signing up.
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Towels should be mandatory in every location. Sweat and a/c isn't a good combination and people can get sick! Be consistent yall!
I like the fact they are all over but i dont like the cookie cutter equipment. Where are the cross fitness equipment and kickboxing bags?
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