La-date

Dear Nick,

We do realize that prices might seem too expensive for you. However, we would like to emphasize that our main purpose is the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience for our customers and verify profiles before posting them on the website, it really takes a lot of effort and requires a lot of resources. Moreover, we have a 24/7 Customer Support team that is ready to assist with any request. We realize that the website with 24/7 Customer Support, and separate departments for Billing, Investigation, and Tech Team has to set up such prices to some extent.

However, we would like to highlight the fact there is no need to pay for a subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses. Please let us know if you would like to find out more.

Also, you can watch the live streams of our members for free and thus establish new connections on the website. Streaming gives you a unique opportunity to look into another member's life and become a part of it by using different types of interactions while watching! Additionally, you can send messages to a group chat – it is free of charge!

I do share your concerns and I realize that trusting someone you talk to is crucial for you. From our side, we have done everything to make the platform safe. We are building a secure platform where we try to make sure the person on the other side of the screen is real and interested in communication. To do so, we have arranged communication with Regional Partners worldwide so they could assist with the registration of the members from their countries. Passing the verification in person is more trustworthy since the member will be interviewed eye to eye.

We carefully consider all complaints received from members of our website. If such complaints allege the dishonesty of a member and a breach of our terms, we investigate them. If we notice impersonation and deception, we block and blacklist the member. If representatives of the member appear to be guilty of some things or seem to be suspicious to us, so we apply sanctions to the representatives, which may bring about complete termination and blacklisting.

Let us know via email at support@la-date.com if there’s anything we can do for you.

Sincerely,
La - Date Customer Support

Dear Joe,

Thank you for posting a positive review! We appreciate your feedback.

We indeed take serious measures to provide our members with a secure space for communication, for this purpose we carefully approve them to be registered on the website and do our best to make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with.

If you have some specific questions related to our service or need assistance - please contact us via Support@La-Date.com and we will be glad to help.

Kind regards,
La-Date Customer Support

Dear Jay,

Thank you for sharing your feedback regarding our service!

We can see how you feel. To be honest, some of our other users think it should be free to use our website. Indeed there are many similar projects out there, however, our communication platform has a number of advantages, such as zero anonymity for validated members or strict adherence to the terms of legislation, which guarantees the users' safety from inadequate individuals.

In addition to these serious measures, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Also, we would like to draw your attention to the fact that one of the main benefits of our communication platform is that it is not required to pay to become a member and create an account. Also, you can easily browse profiles, read chat messages and view profile pictures of other users for free. On the other hand, it is true that you will need to spend credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those.

If you have some specific questions related to our service or need assistance - please contact us via Support@La-Date.com and we will be glad to help.

Kind regards,
La-Date Customer Support

Dear Chris,

Thank you for the review of our website!

As far as I can see you preferred to use your credits on chat conversation.

I can clearly see your credit history so if you would like to double-check something with us please just let us know.

Nevertheless, we will consider your feedback to increase the welcome package, thank you, Chris!

Have a wonderful day and state safe!

Best regards,
La - Date Customer Support

Dear Thomas,
Thanks for sharing your feedback.

We are sorry to hear your experience didn’t match your expectations.
At this point, we would like to let you know that we would like the opportunity to investigate your feedback further.
Could you please contact us at support@la-date.com? We’ll work with you to help you on the matter you reported as quickly as possible.

Please feel free to reach out to our support@la-date.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
La-Date Support Team