La-date

Dear User,

Thank you so much for this review!

On our platform, you can connect with members from different countries in no time. We provide a safe space to initiate communication and share different ideas, traditions and knowledge with other members of the website. You may use our platform to meet new people and expand your communication bonds.

You can use the Search option at the top of the list of the members, registered with us. By clicking the “Filters” button, you can sort members by location and age.

Please feel free to contact us via support@La-date.com in case of any questions.

Kind Regards,
La-date Customer Support

Dear Rob,

Thank you so much for this feedback!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@la-date.com and we will be happy to help you with that.

We will be glad to assist you in case of any additional questions. Feel free to contact us via support@la-date.com if any assistance is needed.

Respectfully,
La-Date Customer Support

Dear Member,

Thank you for your feedback. We always consider any suggestions from our customers and constantly improve the website for a better user experience.

I do share your concerns about the price and there is a reason for such prices that we have. As you have noticed, most of our female customers are “validated” members who confirm their registration with the documents and checked backgrounds. We cooperate with our Regional Partners in that process. It really takes a lot of effort and requires a lot of resources.

We always exert all our efforts to make sure that our members are totally satisfied with the quality of the service delivered. There are different departments that care about our client's privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication therefore we have to go to certain expenses to maintain the same level of diligence for all our customers.

We are improving our platform to make it more convenient for you to communicate with the members as long as possible. We have big plans to develop our project and our team tries to come up with the best new features to help you avoid any difficulties in communication with your penfriends. Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Search option at the top of the list of the members, registered with us. By clicking the “Filters” button, you can sort members by location, so there is always a possibility to meet.

I'd like to mention we have different options that allow you to spend less. Will you be interested to know about the details?

Please reach us via email at support@la-date.com if any support is needed.

Respectfully yours,
La - Date Customer Support

Dear Dave,

Thank you for taking the time to leave your feedback regarding our service!

Please be informed that we always strive to provide our members with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.

We wish you a pleasant stay on our website!

Kind regards,
La-Date Customer Support

Dear Michael,

Thank you for the nice evaluation!

We are pleased to hear that you like the website members!

However, we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication we fine the Partner and immediately delete the user’s profile.

Should you have any questions, please contact us back. We will be glad to help you.

Wishing you only nice people connections ahead!

Best regards,
La - Date Customer Support

Dear Mido,

I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and high-level support in any cases you have. So we count on your understanding.

Kindly note that there is no need to pay for every single message, our system allows you to send as many chat messages as possible in a minute.

We would like to emphasize that our main purpose is the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience for our customers and verify profiles before posting them on the website, it really takes a lot of effort and requires a lot of resources. Moreover, we have a 24/7 Customer Support team that is ready to assist with any request. We realize that the website with 24/7 Customer Support, and separate departments for Billing, Investigation, and Tech Team has to set up such prices to some extent.

However, we would like to highlight the fact there is no need to pay for a subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active member, you might get a set of free bonuses. Please let us know if you would like to find out more.

Contact us via support@la-date.com if some questions pop up. We will be glad to assist you.

Kind Regards,
La - Date Customer Support