Krispy Kreme

Service is suffering. Walk in and you feel like you're a burden. There's nothing welcoming about entering the shop. I usually purchase a dozen online. In recent months, I'll go to pick my order up and I'm told I'll need to make other choices bc they don't have part of my order. One time the options were so poor that I filled in with glazed. I still paid the higher price. It makes you feel ripped off. One time I picked up an order, got home, opened the box- not my order. Drove back and explained that this box is not my order. Response: What's the problem? I did get my order eventually. Tonight, I was going to place our usual order, a customized dozen. We had only 6 options, 5 were chocolate covered: chocolate iced, 2 more chocolate iced with holiday sprinkles, chocolate covered, custard filled or Kreme filled, last option original glazed. Are you in the business of selling doughnuts? Each time I go recently, I ask what's going on and the response is always one that makes me feel like I'm crazy. This is not Krispy Kreme anymore. I don't know what's happened but you aren't what you used to be. It's hugely disappointing. You want more money for your products but the service, quality, and availability isn't there anymore. Figure it out or just close.

As a young child I use to love getting doughnuts from here. Now they are 99% overpriced NOT WARM or FRESHLY made doughnuts they have been sitting for HOURS. Then they sale this OVERPRICED vanilla latte the small is a shot glass with a lid the medium is a McDonald's happy meal small and the large is a regular small at McDonald's. They always get my order wrong and act extremely confused when corrected so I see why they lost business the first time around here in Toledo. At this point I rather go to Kroger and get the cold stale ones that aren't too pricey and heat them up in my microwave.

I was born, raised, and grew up in Akron, Ohio. Krispy Kreme has always been here and had the best donuts in the world! I'm ex- military and I have been all over the country and Europe and there was no donut that even comes close to K.K.'s...until now! I've gone to K.K.'s 3 times in the last six months and it's the same each time. Customer service was absolutely horrible! 2 days ago. I arrived there at 8pm and was informed that there was only 2 types of donuts that I could choose from because they were closing. I asked what time do they close and the young lady said 10pm! These were my choices and there's still 2 hours to go? She said, "I don't know what to tell you"! Well I still wanted donuts so I told her that I wanted a1/2 dozen, and I got 3 glazed and 3 others. I about lost my mind when she told me the cost...$12.00! I almost told her to cancel but I still wanted donuts, so I paid for them. I got home, ate dinner, and decided to have a donut or 2. Well what do you know...STALE! I was furious! I have officially decided that I'm done with Krispy Kreme! I feel that there needs to be training in customer service BIG TIME and Quality is totally gone. I guess I should cherish the moments that I remember because I don't think it'll ever be the same again. Thats a DAMN shame!

I just bought Krispy creme bites strawberry flavor, they come in a 4 pack, OMG, they are so good the best i every had we love them, keep up the great work, better then DD.

I love the combinations of their doughnuts. The only thing is? The sugar is over powering from being savoury. Take a look at your recipe and tweak it for less sugar. My opinion? Maybe by half or have a section where you have half sugar doughnuts. In today's society? NO BODY wants to eat unhealthy. I think if KK did that? They would get a whole lot more customers. I give three stars cause I do like the apple sauce filled doughnut. That is my fav. To me? That one is not too sweet.

Krispy Kreme Rockville Maryland manager he's having trouble being a manager and returning phone calls when him and the Krispy Kreme I wrong they think these complaints will just go away don't waste your time with Krispy Kreme doughnuts waste of time waste of money Krispy Kreme will not honor refund. Sad days

I purchase 5 $20 gift card from sams club by mistake, for my daughter school teachers. I thought it was same as Dounkin Donuts.
After I taste donuts and coffee. I do not like it at all. My daughter taste it. She did not like it also. We throw them away finally.
Then I get just kuspy Kreme customer service phone from web. Called them and try yo request refund. They were so rude attitude.

And not too many store around. I get different gift for teachers. I have $100 gift card, do not know what to do with them.

Regarding,

Karen

Used to LOVE buying the fresh hot melt in your mouth glazed donuts as they came off of the belt in the Pensacola location. I relocated to St Petersburg and finally found another Krispy Kreme. When I saw the hot sign illuminated I whipped into line only to discover that the donuts were not fresh or hot but only hot glaze had been looted on top of them. This happened on every occasion so sadly I e had to give up on them. Probably best for my waist line anyway.

Horrible service! Unprofessional staff and General Manager Angel is terribly rude (I see why the staff there is too! And does not honor offers listed on KrispyKremes Website. Do not go to this location unless you want to be treated horribly!
86-CENT ORIGINAL GLAZED® DOZEN DEAL

There's no better way to celebrate 86 years other than an Original Glazed® dozen for just 86 cents!

On Friday, July 14, you will receive an 86-cent Original Glazed® dozen when you purchase any dozen, both in-shop and online. Limit 4 in shop and 1 online. Promo code 86YEARS required for online redemption.

Don't miss celebrating with us on July 14 and bring your party hat!

Finally, at school, I got to try one of the donuts. The chocolate ones were ok, but extremely sweet. Then, the next time, there were these donuts that were only covered in sugar pieces. It was disgusting, like so bad. It was horribly sweet, and I almost threw up it was like eating a whole bowl of MSG. It was just plain terrible and my friend just took a big bite, then said: "Hmm… I loooooove donuts." And then ate like a pig in front of my nose. The donuts were horrid.

I went thru the drive thru at your new location at the corner of highway 92 and I-575 in Woodstock Ga. On November 28,2022 around 9am ordered a dozen Hot Krispy Kream the lady told me there would be a 5 -minute wait which I waited 10 minutes then she told me there was a problem with the frier and that all she could give me was 1 hot and 11 that was made earlier. Apparently, the others were made a week ago. I am 67 years old have been eating your donuts my entire life on very regular basis. I know for sure I will never eat at that location again and will think twice before I ever eat at any of your locations again. I just threw the rest of them in the trash about half. I am so ashamed of you people to allow this kind of thing to go on. Not if you really care what I think.

Never enough filling. Called several times to speak with manager who does nothing. When you go in to the fallsgrove location, everyone is standing around doing nothing, while the line is wrapped around. Used to be a good shop.

Bring back Biscoff Doughnuts! We the people miss them like crazy they're the best doughnuts I've had in a lifetime! Please bring them back my tastebuds are starving

Just bought plain Krispy Kreme...small, expensive, and they leave a disgusting after-taste indicative of artificial sweetener. Definitely will never buy this product again.

Upon receiving my choices of doughnuts and receiving excellent service, paid for my doughnuts. I chose to tip for service. Employees informed me they aren't allowed to except tips. After hearing this I filed a complaint on line, returned few days later to talk to store manager. This is a corporate policy. If I would have insisted the employees are instructed to put tip in register and corporate takes them. What right do they have telling me who I can tip and what right do they have to take it? I want to talk to corporate management to get explanation was told I would be contacted by corporate. Hasn't happened. I finally received a coupon for free dozen doughnuts. That's not an explanation and what does that do any good ALL I WANT IS AN EXPLANATION.

Just got out of the shop and wanted to leave a review on Keller, dont know the dude but he was great! Was very nice!

Terrible customer service from a worker at Liverpool orange Grove Krispy Kreme. His name is Carlos. Gave me attitude the whole time snatched the money out of my hands and burnt my bagel