KnitPicks

I have been a shopper and fan of Knit Picks yarn, needles, and fiber online store for many years. I got one bad product from them, and wrote a review twice describing the fault in their size 0,6" Caspian Sea DPNs, and they have never posted either one. Obviously, they don't want users to have an honest assessment of this product, which is useless as it breaks within minutes of regular use. I really liked Knit Picks before, but this is dishonest business practice.

I love the products, but who has to pay for shipping AND wait for more than two weeks for domestic delivery? I understand waiting for free shipping, but paying for shipping and waiting more than two weeks for an order is just cheap, horrible customer service. AND don't get me started on how easy it is to snap a knitpicks knitting needle either. Bad quality fiber art accessories and horrible customer service. Too bad, great product, but a lot of shops have great products. Time to look for a new yarn supplier.

Beware that if you pay for expedited shipping this is a company that will take your money and ship ground if they feel it will get to you within the max number of days you have paid for. Would never have discovered this except there was a snaffoo with Fedex. This is a company you can't depend on. Will not use them again as they cost me business!

I used their "merino style" yarn to make what would have been an heirloom quality sweater of my own design with 11 different aran patterns, which took months of intensive knitting to make. HUGE MISTAKE. After just one wearing it pilled like crazy. It won't hold it's shape - there were actually built-in sags around the elbows after only a few wearings. And it simply won't clean. I've hand-washed it enough times to clean it, but the cuffs and front edges are permanently dirty. And I've pulled off the pills so much that it's thinned the fabric extensively. And the company won't publish negative reviews or respond to complaints. Don't buy their yarn unless you don't care about the quality of the finished item.

It looks like I'm not alone in my dissatisfaction with this company. I placed an order with them in January. It took them more than a week to ship it and they use the USPS to ship. The tracking number showed no activity at all for five days. I called Knitpicks for an update and they told me they couldn't provide any more information than was on the USPS website. She then told me it's common for their orders to take two weeks or more to arrive. That's ridiculous for domestic shipping from a small business. There's more...
I found that I needed two more skeins of one of the colors. I called Knitpicks to see if they could match the dye lot. She told me they had that dye lot in stock but she couldn't guarantee that it would be the one sent to me if I ordered it. Again, ridiculous. Anyone who does knitting know how important dye lots are. The fact that they wouldn't go to the effort of pulling a matching dye lot is nothing short of bad practice and laziness.
Lastly, the rep I spoke with seemed to want me to place the order online rather than just take care of it on the phone. The quality of their yarn is excellent but I won't do business with them again.

I call customer service because that color wasn't what I expect so I try exchange and she say it not gonna be the same. Instead sorry for the waht happen.and told me I need to pay for the shipping. Why I have to pay for shipping she said you don't have to retune. Or use post office its cheaper.
And she said retune and reorder.
But they have minium order.
Retune cost $6.99 and minium order for $50
Just exchange.
That wrong color yarn I will put in the garbage.

While this company offers a pretty enticing selection of fibers and accessories for knitting, after having ordered from them for a couple of years, I find myself growing increasingly disenchanted with them. Something went terribly wrong with an order I placed a couple of months ago and they shipped a duplicate of most of the original order out after I had already received the order and charged me a second time. Granted, their customer service was great at addressing this problem, and promptly refunded what I was erroneously charged.
However, I had returned one set of needles to be exchanged for a different size. After not hearing anything for a while, I called and was told that yes, I would be receiving the exchange needles. More time passed and I then received a refund check in the mail with no notation as to what it was for. I called again. They informed me it was a refund for the returned needles. I asked about the exchange item and they said they had no record of that. On that call, they asked me what I wanted to exchange for and took my credit card info to send out the item. A good, quick resolution. However, when I received the needles and cast on a new project, I immediately noticed one of the needles was splintered, snagging my yarn. So now, I will have to return those, too.
It's becoming too much of a hassle to deal with the constant problems with the orders form this company. I think I will steer clear and shop elsewhere, despite their vast offerings.

I had a couple of largish orders from this company and was totally happy.
However I was recently sent an offer for a free pattern, when I tried to get the pattern the system wanted £6.99 shipping, despite the pattern being sent electronically- I also had to enter credit card details to get the pattern.
I emailed customer services, who assured me my card would not be charged- sadly I believed them.
I HAVE BEEN CHARGED £6.99 FOR MY FREE PATTERN, WHICH, I COULD HAVE PAID £4.54 FOR

I WILL NEVER RECOMMEND THIS COMPANY AGAIN