5 reviews for KnitPicks are not recommended

These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.

Charlotte Daisy N.

Canada

1 review

0 helpful votes

PLEASE READ & DO NOT SUPPORT THIS COMPANY

December 8, 2023

PLEASE DO NOT SUPPORT THIS COMPANY. I am SHOCKED. There are so many good reviews so I decided to take the leap & placed a large order of 176$ on November 20th, payement went through all was good until:

November 29th I get a payement reversal of 176$ & no email from knitpicks, so I just assume my order was canceled for not having the yarn in stock or something so I spent the 176$ on lovecrafts instead that night.

December 4th I get 174$ taken out of my account from Knitpicks, my chequing account is now in the negatives owing -174$, I call knitpicks customer service and speak to BARBARA HENNINGS & it was the worst service I've EVER had in my life, she left me in tears. Very rude & unhelpful, she was laughing on the phone with someone else in the background, it was disgusting. I've never in my life dealt with such an evil condescending customer service representative in my life. She was claiming she doesn't see the payement reversal or them taking 174$ out, I even asked why it was 2$ less then what I had paid and she ignored me. She emailed me after the call saying she would send to specialist to investigate the payement problem, I sent her proof that it was taken out by knitpicks, literal screenshots from from chequing account, Barbara said it was CIBC (my bank) that took out the money without authorization & that I should call them to figure out why & that knitpicks would not refund me for the inconvenience which left me in the negatives, I called CIBC already knowing it was obviously not the bank's mistake & CIBC COMFIRMED this. The bank said what happened is Knitpicks charged me the wrong amount, then gave me a refund and tried days later charging me the right amount. I emailed Barabara letting her know & have been ignored since.

This company will not take accountability for their mistakes, they will actually pretend they don't see charges, I'm seriously shocked.

I also received my order with 7 balls of yarn missing (Barbara said she would fulfill the 7 missing balls but thats it, I even said I just wanted my money back since I took my business elsewhere cause they refunded me) She refused a refund even with proof of their mistake that caused me tremendous stress & This was the biggest headache I've had in a longtime & I am absolutely shocked with how terrible this customer service representative was. The yarn was alright but not worth this experience. Please warn your yarn friends. Nobody should have to experience this.

Date of experience: December 8, 2023