• K&L Wines

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Overview

K&L Wines has a rating of 3.67 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. K&L Wines ranks 14th among Wine sites.

  • Service
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate K&L Wines?
Top Positive Review

“Great Selection and Price”

David L.
3/19/20

We usually buy wines and champagne. We have always had excellent service, selection and pricing. Delivery is always quick.

Top Critical Review

“Bad customer service rep by phone”

Nicky R.
3/14/22

Though I've always had great service in the store, the customer service rep by telephone (male) is extremely impatient, and sadly, pretty rude. My intuition says he was having a bad day, but my practicality says that shouldn't matter. Don't call unless you absolutely have to.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user davidl1851
4 reviews
5 helpful votes
March 19th, 2020

We usually buy wines and champagne. We have always had excellent service, selection and pricing. Delivery is always quick.

Thumbnail of user anitac8
2 reviews
21 helpful votes
October 16th, 2014
Service
Quality
Thumbnail of user jennifera
5 reviews
15 helpful votes
Thumbnail of user rodg
180 reviews
904 helpful votes
October 30th, 2009

I have never ordered off of their internet site as they are a local store, but I can tell you that they offer some of the best prices and widest selections of wines I have ever seen. I highly recommend this store.

Thumbnail of user behal.lukas
1 review
0 helpful votes
June 26th, 2023

Very unreliable company. I ordered two bottles of very imited rum. They accept my payment and when found it is paid with international credit card, their customer sservice refund the payment and asked me by email to make a bank transfer. Unfortunately I needed the address to complete the transfer so I asked them and never received the reply even I sent them 5 emails in two weeks. I couldn´t find the same bottles anywhere else which is for me as a recognized rum collector very frustrating...

Thumbnail of user nickyr38
1 review
0 helpful votes
March 14th, 2022

Though I've always had great service in the store, the customer service rep by telephone (male) is extremely impatient, and sadly, pretty rude. My intuition says he was having a bad day, but my practicality says that shouldn't matter. Don't call unless you absolutely have to.

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About the business

Wine news, hot buys and wine events from K&L Wine Merchants, CA's favorite wine retailer.

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