• King Ice

King Ice

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Overview

King Ice has a rating of 4.5 stars from 911 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with King Ice most frequently mention good quality, customer service, and fast delivery. King Ice ranks 2nd among Gold sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 91.1%
Positive
175
Neutral
5
Negative
12

Instant Feedback

1,590 reviews

23
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How would you rate King Ice?
Top Positive Review

“Amazing”

Jordan E.
9/13/24

Love the white jewel necklace. I wear it with my suits. It's exactly what I wanted. Thank you very much king ice

Top Critical Review

“Dishonest Company.”

Da j.
8/30/24

Bought a necklace from them. Paid for shipping insurance. Necklace got lost in transit. Shipping insurance won't cover it. Why did King Ice offer me shipping insurance that won't cover the item? They shouldn't be offering something that they know isn't provided. Anyway their shipping insurance won't cover it, and King Ice won't cover it. So transaction boils down to: Bought necklace, check Bough shipping insurance that doesn't cove the destination, check I am out money and no product. Check I lose, King Ice wins check Don't do business with this company

Reviews (911)

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Reviews that mention popular keywords

king ice (208) customer service (43)
Thumbnail of user niccg
1 review
3 helpful votes
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May 30th, 2014

This site is basically a scam. Some items are probably decent, but most are just cheap and not what they are pictured to be. I purchased a single cap grill that was supposed to come with silicone mold. The silicone mold didn't mold to my teeth at all whatsoever. The 'directions' they sent did not make any sense... LITERALLY. They were very, very vague and they were also grammatically incorrect! As if someone who didn't speak english wrote them. I'm disappointed and will not buy from the site again. If you do, just beware there's a 50/50 chance you will not get what you want. I wouldn't dare spend top dollar here uh-uh.

Thumbnail of user kingi3
King I. – King Ice Rep

Hey Nicc,

We apologize for any negative experience you may have had with out website. We wanted to reach out regardless of the time frame on this review and connect to see if there is anything we could do improve your experience as a potential returning customer. Please contact us to Sales@kingice.com with your email that you signed up with and we will look into assisting you.

Thumbnail of user jessicag2327
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

Ordered this necklace for my son, was on his Christmas list, ordered and was shipped quickly and arrived quickly as well. Looks so beautiful and sparkling, nicer than I expected, so glad I went ahead and got it.

Reason I chose this business:

It was on my son's wish list. Items look nice.

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Jessica,

Thank you for shopping with King Ice! We hope your son loves his present!

Thumbnail of user lisaa2363
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

We received our sonic chain within a reasonable time. However, this was a Christmas gift and hadn't been touched until the holiday arrived. The recipient wore it gently and now two days later the clasp already is very weak and won't close all the way. We're scared to have the recipient wear it anymore in case the pendant falls off. The clasp was only opened and closed maybe three times max. King Ice can you please send out a replacement chain (not pendant) since we seem to have received a defective one? We would really like to enjoy this beautiful gift and unfortunately, we can't right now. Bummer.

Reason I chose this business:

Beautiful pieces

Thumbnail of user mikeb3016
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

I used route protection to make sure my necklace came in good condition and it did. The pendent looked amazing and the box was not damaged. The pendant is beautiful and got me a bunch of compliments first day wearing it. Great experience overall!

Reason I chose this business:

They had a collaboration with sega to sell sonic the hedgehog jewelry. I'm a fan of sonic and the jewelry looked very nice.

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Mike,

Thank you for shopping with King Ice! We appreciate all the love and support. Thank you for your feedback.

Thumbnail of user lesleyv3
1 review
0 helpful votes
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August 3rd, 2016

I purchased 3 items from them and they are just beautiful... I got all 3 for my boyfriend because I couldn't figure out what to get him on his birthday especially since hes a VERY picky light skin! Once I showed him pictures of what came in for him, he immediately called me to tell me how much he loves the chains and the blunt tip! I'll be buying more often from these guys for sure!

Thumbnail of user kingi3
King I. – King Ice Rep

Hey Leslie!

We will be sending you a free item for the awesome review you gave us! We will email you to confirm. Thank you for shopping with us and we appreciate the very kind feedback!

Thumbnail of user junw19
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

I couldn't be happier with my Energy Sword! I've wanted to get something from King Ice for a while, and a limited run was the factor that finally made me cop something. Super fast turnaround, I had my necklace within a couple days.

Reason I chose this business:

They have tons of super cool gaming related pieces and are affordable. I don't feel like I have to drop a grand to look swaggy.

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Jun,

Thank you for shopping with King Ice! We appreciate your feedback. We appreciate your feedback!

Thumbnail of user crystals746
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

I would definitely recommend shopping with King Ice! The product came exactly how described and packaged very nice. It arrived quickly with no problem. It is a gift so I can't rate the product itself yet, but it looks gorgeous!

Reason I chose this business:

Only place I could get an item that someone asked for.

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Crystal,

Thank you for shopping with King Ice! We appreciate your feedback.

Thumbnail of user kevinb1925
1 review
2 helpful votes
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May 19th, 2021

I live in Hamburg Germany my BM bought a 12 mm chain valued at 127 € the people shipping the item wrote her email Address in the area where the real name and address goes. We could not pick it up because who would have an ID with an email name on it? They shipped it back now I will have to wait another 4-8 weeks for a cheap chain along with garbage costumer service

Tip for consumers:
Do not buy king ice jewelry

Products used:
12mm Cuban link chain

Thumbnail of user lilyv47
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

I bought the halo energy sword black gold necklace and oh my goodness it looks so cool. The chain is thick so it will not easily break but it does not hinder the appearance of it. Of course, the energy sword pendant is just perfect! The product looks well made and sturdy! Definitely waiting for the silver blue one to come back in stock. Fast shipping and email updates to make sure everything went smoothly!

Reason I chose this business:

Honestly, I choose it because they were specifically selling the Halo sword energy necklace.

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Lily,

Thank you for shopping with King Ice! We hope you are loving your King Ice jewelry. We appreciate all the love and support!

Thumbnail of user salomonp1
1 review
0 helpful votes
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September 17th, 2020

Very satisfied customer. Great weight, product feels $olid all the way through, and shines! Can't beat these prices, especially with the frequent discount coupons! Leg day to death row, gotta earn the right to rock the chain!

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Salomon,

Thank you for shopping with King Ice!

Thumbnail of user jacksonr14
1 review
2 helpful votes
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August 13th, 2017

Ordered multiple items from this website and didn't receive anything for weeks. After my fourth attempt reaching out and 8 weeks later I received 1/2 items. After wearing for 3 days my skin turned green. I've worn fake Jewlery before but this was worse than something yu receive out of the mall. Also never received second item nor my money back

Thumbnail of user kingi3
King I. – King Ice Rep

Hey Jackson,

We sent you a private message to assist you in correcting this. We apologize for any negative experience you may have had. Please get back to us and we will proceed further in assisting you.

Thumbnail of user kyleh667
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Easy to spend money lol they want me to write 50 more characters so it gets featured look they're not a scam they'll send you a product i was disappointed it wasn't what was pictured but i'm still wearing it until i get real gold

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Kyle,

Thank you for shopping with King Ice! We appreciate your feedback. If you have any questions or concerns please don't hesitate to reach out. You can reach us at sales@kingice.com.

Thumbnail of user jakef115
1 review
1 helpful vote
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June 11th, 2019

Well, wanted to order one chain from that site. And realised that service just don't care about clients. But let's start from the beginning. I was about to order that chain, but my address wasn't supported by system and system in that case says to hit the support. That's what I did, at first wanna say that they were answering for few days, so in the end whole conversations was going for 2 weeks until they just started ignoring me. Maximum that they did, they asked my address on second week of our conversation. So in the end I still didn't get my answer. Don't recommend to deal with them, Support just don't care about their potential

Thumbnail of user monisy
1 review
1 helpful vote
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June 18th, 2017

I purchased 3 items from them and they are just amazing, I got all 3 for my brother because I couldn't figure out what to get him on his birthday. Once I showed him pictures of what came in for him, he immediately called me to tell me how much he loves the chains and the blunt tip! I'll be buying more often from these guys for sure! What I love the most is how much they interact with their customers and I heard they even send free items because of good reviews.

Thumbnail of user kingi3
King I. – King Ice Rep

Hey Monis! We are happy to hear that! Thank you for supporting King Ice products. Have you checked out the new section of our website? We just update it with more products. We look forward to your future business with us!

Thumbnail of user trevort130
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

It took a bit longer for processing than the site said so i shot the support team an email. They responded the same day, my package was sent out the following day, and i got my shipping upgraded to two day and had the cuban on my wrist within two days. Very pleased.

Reason I chose this business:

Instagram promotion

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Trevor,

Thank you for shopping with King Ice! We appreciate your feedback. We are happy to hear that you were satisfied with your shopping experience.

Thumbnail of user seans1329
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

It was nice looking but it was too short tight around my neck. If it was a little bit bigger maybe 2 inches it'll be perfect or I just give it to my little brother for a birthday gift or Christmas gift

Thumbnail of user mikes345
1 review
5 helpful votes
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December 31st, 2015

I love kingice I bought an awesome 18k gold chain months ago and the color never faded in Anyway, now its not solid gold (although if you have the money they do make real gold chains) but it looks great and lasts you long time it's affordable Jewelry and they always have sales and coupons that you can use to make the price even lower. I definitely recommend buying jewelry from Kingice.com

Thumbnail of user kingi3
King I. – King Ice Rep

Thank you for the feedback! Can you please contact us by email? In exchange we will follow up with a store credit code for your next purchase. We appreciate the feedback once again for it is very helpful and valuable! Sales@kingice.com

Thumbnail of user brookem336
1 review
0 helpful votes
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October 24th, 2022
Verified purchase

I've brought 14 pieces already in less than a year. I've brought 3 rings, 2 pairs of earrings 1 bracelet and 8 pendant necklaces. They have worked with me on any issues which the only one was exchanging 2 necklaces for 2 others. And the prices are excellent for the value. The jewelry never tarnishes and always looks gorgeous!

Reason I chose this business:

My 20 year old daughter found their website.

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Brooke,

Thank you for shopping with King Ice! We appreciate your feedback. Thank you for being a loyal customer of King Ice! Thank you for all the love and support.

Thumbnail of user madelinec156
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Item come but with different delivery company,it said ups but parcel force delivered it and I miss delivery so had to wait 2 days to collect it from post office. When I emailed nobody replied but then when I left message on chat someone said it take longer for me to get it even though I had it. Was disappointing experience

Reason I chose this business:

Partner loved halo

Thumbnail of user averyh22
1 review
2 helpful votes
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September 6th, 2016

Ordered a chain and ear ring the same day, picked the "3-4" days international shipping. Still waiting after 12 BUISNESS days! What the heck? If I wanted my shipping to be 2 weeks I would have picked the 2 week shipping. Not just that. But I emailed them after the 6th day. And haven't even gotten an email back yet and they've been open for 3 days since te holiday now!

Thumbnail of user kingi3
King I. – King Ice Rep

Hello Avery,

We sent a message to your email explaining the situation about the earrings showing delivered on our end. We will monitor the order that contains the bike because technically due to our US holiday, it shows that it is in customs and it has until tomorrow to be delivered. We will monitor the tracking for the chain and if there is no delivery by the end of the tomorrow then we will further investigate the matter. If you are claiming that the earrings that show delivered, have not arrived then we recommend that neighbors are checked with in your area as well as the entire perimeter of the shipping location. If the package cannot be found then please contact us again via email. Aside from being closed this past Monday due to the holiday and also being closed on weekends, we will get back to you between 8AM-5PM Pacific standard time with further assistance to resolve the matter. We apologize for any delay if it occurs on behalf of the carrier.

Thumbnail of user zackf62
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Product is great, shipping not so good, been taking forever

Reason I chose this business:

Bought from you guys in the past

* King Ice attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user robertk124
2 reviews
4 helpful votes
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January 19th, 2016

I should have read the other reviews before buying anything from this low life clip joint. I bought this item for my Elvis costume. I ordered a diamond crucifix that looked HUGE online, but in person was about the size of a fly. You couldn't see this tiny toy from 6" away, much less on a stage! But the gold chain was even WORSE... it was just plain old LAMP CHAIN, gold plated. I'm going to return this crap tomorrow, and if they give me any $#*!, I'm going to shove it up their jive asses. But it's so small, I doubt that they'd even feel it. This place sells CRAP. Go elsewhere.

Thumbnail of user kingi3
King I. – King Ice Rep

We apologize for any negative experience you may have had with our website and product. We recently revamped our site to a new system and our new look will provide accurate pictures of our products. If you could email us your order number we can take a look to see what we can do for you. We apologize as we know this order was from earlier this year. Please contact us to Sales@kingice.com and we will do what we can to follow up with any help or assistance in improving your experience if you decide to return to our website.

Thumbnail of user enyac1
1 review
0 helpful votes
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November 28th, 2022
Verified purchase
• Updated review

I've bought a lot of jewelry before, but the DETAIL, the quality, and styles I found on here are fs some of the best I've seen. You can't beat it. The pricing/sales makes it one of the last brands for the people. I definitely want to buy more soon the packaging is also pretty sick too I love it.

Reason I chose this business:

It was recommended to me by my brother! Word of mouth!

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Enya,

Thank you for shopping with King Ice! We appreciate your feedback. Thank you for all the love and support.

Very quick and easy, I love it
November 28th, 2022
Verified site experience
• Previous review
Reason I chose this business:

The cyber Monday and Black Friday sale!

Thumbnail of user ronniec94
1 review
1 helpful vote
  • Send Message
July 27th, 2020

Was kind of sketchy about buying it because of my past experiences with buying chains online but it came in and i love it, very good quality and i get compliments all the time, i love the work you guys make and i will most definitely be buying in the future

Thumbnail of user michelleg2345
Michelle G. – King Ice Rep

Hi Ronnie,

Thank you for shopping with King Ice!

Thumbnail of user oscarg96
1 review
5 helpful votes
  • Send Message
May 30th, 2020

I sent an email as soon as I placed the order to let them know I ordered the wrong bracelet. No response and I get the bracelet delivered to me.

Second, I ordered their Cuban choker set and it came tangled up with no way to untangle it.

Probably the last time I order from them!

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From the business

Minding our own business. The Men's Street-wear Jewelry Business.

Business History

About King Ice
Having worked with hip hop and rap royalty like Wiz Khalifa, The Game and Snoop Dogg, King Ice remains the largest and most influential hip hop jewelry maker on the Web. Based out of Los Angeles, King Ice products have appeared in featured films, like Nick Cannon’s “School Dance,” music videos, like Katie Perry's "Dark Horse" and Chris Brown’s “Autumn Leaves,” within popular magazines like “ESPN,” featured on television broadcasts like Fox's "Empire," “The X-Factor” and Fox's "Empire," and even with collaborations alongside DreamWorks animation and Warner Bros.

The King Ice Quality

King Ice creates its hip hop chains, pendants, bracelets and earrings using the most cutting-edge technology in the industry to create hip hop jewelry that captures the spirit of the music we listen to and love. Our products come dipped 5 times in 14K or 18K gold or rhodium plating to prevent tarnishing, while our. 925 sterling silver necklaces and pendants provide style--and quality—you can trust. With pendants and chains using hand-set CZ stones that come placed along a micro pave setting, and earrings using real diamonds, our products include the highest quality of materials.

Our hip hop pendants, meanwhile, go through months of revisions and planning before ever reaching your doorstep. And all of our pendants forgo the use of traditional mold-based castings to redefine the standards of jewelry making, a standard that grants higher-quality jewelry with more intricate designs. Some jewelry manufacturers look to follow the standards, but at King Ice, we aim to define the standards of jewelry making.

Our Promise to Our Customers

At King Ice, our aim isn’t to sell you jewelry; our goal is to sell the most fashionable, iconic men's hip hop jewelry products on the market. You represent our jewelry, and we represent you. Because of this notion, we aim to foster relationships with our clients, via our social media accounts, through our customer support experience and through our products to give our loyal fans an experience that will be cherished and remembered.

Company Representative

Thumbnail of user michelleg2345
Michelle G.
Typically responds within 3 days

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