Kia Motors Finance

We paid off our car, and title sent to wrong address after we specifically told them to send to new address. Then we called to check on status, because we had not received title, we were told of the 'garaged address' needed to be changed. We informed them we were not aware of said nuance. We were then told that the tile would be retuned to them and they would mail to correct address. FALSE! Now, we are PAYING for duplicate title and our daughter is driving around on expired tags. Customer service, is RUDE, they LIE and will not budge to help. Poor customer service and we will NEVER be repeat customers.

I have been asking them for about three months for my account payment history, it is for Gap Insurance but these guys always tell me yes, and they never send me the payment history and the gap insurance cannot pay the balance of my account and I call every day and I ask and they tell don't worry, it's ready, later the gap insurance says here or is there nothing, it's really chaos, these guys and they never know anything, nobody knows anything

Kia took my March payment and never applied to my balance it's now end of July still not resolved I have spoken to over 20 supervisors and reps no help at all they say the policy is an inbound call center and they don't call customers back to follow up or make sure issue resolved I was told system update in March that affected Kia customers accounts where the correct balance is not showing but no one is trying to resolved the issue this is the worst company I have ever done business with I will NEVER purchase a Kia or go through Kia finance or recommend Kia because the customer service is the worst I have also sent a letter to corporate my next step is to contact the news and a lawyer. Kia is taking customers money and not applying to balance because my balance on their website is not correct everything was fine until they had a system update in March that messed up all Kia customers accounts they need to take responsibility for this issue and get it resolved ASAP. I rate Kia a ZERO

The customer service rep Daniel (id#*******) was so rude & disrespectful as I was trying to resolve my billing matter. He spoke to me as though I was a piece of sh*t for being behind on my payments even though I was calling him to schedule a payment to bring my account current. What HONEST, CUSTOMER APPRECIATING company does that?! This will be the last time I EVER deal with this company & I will NEVER refer them to anyone for anything. They are a joke for a finance company! Ive never had any issues with my Kia in fact I own 2, but after my experience today I'm a good mind to let them just repo the one that rep Daniel wanted to be so disrespectful to take my money on & just trade my other one in. Goes to show how one person can change a lot!

My experience with Kia Finance has been a total nightmare from the beginning. I was clearly taken advantage of when it came to purchasing my vehicle 5 years ago, but I take responsibility and trust me I've learned a priceless lesson. My interest rate was awesome, but my payments are ridiculous. I should be in a true top of the line luxury vehicle for what they have me paying. Because I desperately needed reliable transportation and my credit was less than perfect I was offered financing through Kia Finance and I've regretted it from my 1st payment. There customer service leaves a lot to be desired. They're cold extremely impersonal and matter of fact. When you have a problem they offer little to no support. They're totally Uncompromising. I'm disgusted, disappointed and frustrated. Thankfully my car is almost paid for! I can assure you I would never purchase another Kia from Hawkison Kia nor will I ever use Kia Financing. Please if at all possible go through your credit union, bank but steer clear. They don't know how to treat their customers nor do they value them.

It all started in early December, 2019... I moved to Washington from California, for 7 weeks after speaking with Nadia & Damian (both "escalation managers,") twice each I am still paying for a car collecting dust. Nadia assured me on December 18th she would get me taken care of. We merely need a COPY OF THE TITLE so I can register in Washington. Today (1-22-20) I called again only to have Damian tell me they are repeating the same process and I will be waiting 3-6 more weeks. I told Damian to pound sand, he is a discourteous jerk. They are ALL INCOMPETENT. FU KIA MOTORS FINANCE FUFU!

I got in a rollover accident on 5/23/2020 thay was not my fault my insurance comonay and gap insurance are currently waiting on a letter of guarantee that for some reason they say they are going to send but up until today 10/23/2020 nobody has recieved anything! This is horrible as i been calling everday for the past 3 weeks and nobody can resolve this issue, however I am still currently making payments for a vechile i no longer have and they are doing abosolutely nothing about! Don't Recommend Kia to anybody Nor will I ever ever get another car from them! They lost me as a customer!

I paid off my loan with KMFUSA nearly two years ago. They sent my title to another customer (my title was attached to hers). She was kind enough to call me and let me know. She offered to send it to me but since she had my title I wasn't comfortable giving her my address and asked her to send it back to KIA. I contacted customer service and and they completely stonewalled me and I became so exasperated that I finally just hung up. Apparently once KIA has your money they don't care what the hell happens to you. I shouldn't have to go to DMV and pay $93 for a title. Is anyone aware of any class action suits that have been filed against them? If I could have given them a 0 rating I would have.

Ive tried making 3 payments on this site. The first time, i made a mistake with my account number but got NO indication that my payment failed. I figured it was just taking a while to come out of my account since this is my first month attempting to pay for my lease. The 2nd time I KNOW i put in the right information, but while the payment said RECIEVED for 5 days, it still never came out my account, so i made a $1 dollar payment just to check to see if there was an issue or something going through. Well that $1 dollar payment went through, the RECIEVED payment disappeared and now i'm 11 days past due with a late fee. I'm PISSED. This site is trash, I dont trust it, i regret getting a kia lease now.

KMF is a horrible company. Even at this time of Covid-19 theyre out there to make charges to the account and don't care about their customer! They are charging extra money to defer the loan and making sure that extra charges are incurred in your account. Last time and ill make sure ill never go with this company again and make sure that all the people i know know about this company how bad they are! I hate this company and its workdrs are super unprofessional! Get away and run away farthest possible from this place!

If I could give them minus 5 stars I would! They have HORRIBLE customer. They have been charging me $30 NSF fees since November. I have not paid my account via check since last year I always pay with a debit card. In addition to creating erroneous fees, they are posting inaccurate information on my credit report. When you pay your account whether its 3 days past due or 30 days past due, the payment does not accurately reflect on your account. I've had to dispute this on my credit file 3 times. They told me they would fix it and to date they have not. The thing that pisses me off more than anything is when I walked into the dealership to by my 2nd Kia vehicle, I had my own financing! The salesman convinced me to finance with them. NEVER FINANCE WITH THEM. THEY ARE SCAM ARTISTS! THEY HAVE HORRIBLE CUSTOMER SERVICE AND THEY DON'T CARE ABOUT THEIR CUSTOMERS. PERIOD!

I moved to New York from Arizona in mid May. I have tried for over two weeks and over 15 calls and many emails in a vain attempt to get KIA Finance to provide the necessary information and documents to the DMV in my new home New York. Despite NY DMV faxing state to state transfer forms to KIA finance (which KIA finance requested), no action was taken by KIA finance. Every time I call KIA finance, I get different instructions on what to do and/or Emails requesting information that I have previously provided (4 times now). When a ask the Kia representative to speak with a supervisor, the phone is disconnected. If I could give them a zero I would.

I've been trying to get my title with Kia Motor Finance since I paid off my car in June here is how it has been going so far.

First they told me I needed to fill out an Odometer statement, I did and mailed it to them. They never got it. I faxed it to them, they never got it. They emailed me a way to do it online, at first they never got it. Finally after the second attempt doing it online they received it.

Then they mailed out my title to the wrong address in September. I called about it and gave them the new address. They said they would mail it in 3-5 day. I called back and finally they said it would be mailed in the middle of October.

Since than I have been making ongoing calls to Kia Motor finance. Every time they have told me 3-5 business days. I've talked to managers and nothing changes.

My wife called them last week and they told her my title was set to be mailed out in 1 month from my last request. During that request they told me 3-5 days. She talked to a manager and they promised it would be mailed by 3/4/2020. I just called today and they told me it will be mailed in 3-5 days from today.

I received a ticket for expired tags and will also have to pay penalties for not getting my car tagged in time. This company needs to mail my title asap before I report them to the better business bureau.

I payed my vehicle off in June, and it's now December and I STILL haven't received my title. After calling more than 3 times, they claim it's in the way. Incredibly ridiculous. The car is falling apart and I can't trade it in because I still don't have the title. GREAT CUSTOMER SERVICE, KIA.