• KFC

KFC

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Overview

KFC has a rating of 2.2 stars from 220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about KFC most frequently mention customer service, pot pie, and chicken tenders problems. KFC ranks 284th among Restaurants sites.

  • Service
    105
  • Value
    102
  • Shipping
    47
  • Returns
    50
  • Quality
    92
Positive reviews (last 12 months): 10%
Positive
5
Neutral
1
Negative
44
45
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service in the Bloomfield NJ store is even worse than the food.
How would you rate KFC?
Top Positive Review

“Silsbee kfc in silsbee texas”

Diane S.
3/29/24

I was very surprised at the changes made in the last 8 months store was very clean all.tables wiped down windows clean was greeted as soon as I walked in manager was very nice took my order by the time I got drink food was ready and very good.hot food was hot Cole slaw was delicious chicken was hot and chicken was crispy manager has really turned this store around overall a great experience will go back enjoyed my visit manager was great

Top Critical Review

“Worse food ever”

Helen B.
2/10/24

So exciting to get some chicken and sides from KFC. I got home, we opened it worse meal ever. The Mac & Cheese was look liked it had been overcooked for hours. The mash potatoes was the same way. You could have uses them as paste. The gravy was dark and thick. The Cole slaw was watery. Chicken was dry and over cooked, too. We will not be eating at KFC no time in the future

Reviews (220)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (19)
Thumbnail of user helenb1585
1 review
0 helpful votes
February 10th, 2024

So exciting to get some chicken and sides from KFC. I got home, we opened it worse meal ever. The Mac & Cheese was look liked it had been overcooked for hours. The mash potatoes was the same way.
You could have uses them as paste. The gravy was dark and thick. The Cole slaw was watery. Chicken was dry and over cooked, too. We will not be eating at KFC no time in the future

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Thumbnail of user tomc2095
1 review
0 helpful votes
January 27th, 2024

It ain't that hard to figure out an order when they take it over the speaker going through the drive-thru and they still get it wrong either they're not smart enough to do their job or they just don't care they want your money but they don't want to give out their product

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Thumbnail of user jessicarobinson9908
1 review
0 helpful votes
December 9th, 2023

I went to kfc at 688 e 5th ave Columbus Ohio ******* i got the 20 DOLLAR fill up box and all the food was cold and hard i didn't check it because i sat in the drive-thru for 20 minutes waiting on my food so i assumed it was FRESH. This is UNACCEPTABLE and couldn't return because i had to drop the food off to my home and go straight to work and my kids called crying because now i have to door dash them dinner because they can't eat no old hard cold food!

Thumbnail of user melindap277
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

Order was messed up from the start. I asked for two white meat, extra crispy boxed meals and was given one extra crispy and one with all red meat. I went back through the drive-through to have this replaced and what I received was dark brown white meat chicken. The chicken look like it been sitting there for hours disgusting I called the store to complain and all I got was I'm sorry it must've been made with old grease.

Products used:
Kfc

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Thumbnail of user nycoleelliots
1 review
0 helpful votes
January 31st, 2024

I got off work…tired and famished.KFC wasn't my first choice but I figured it's been a while so why not give them "another try".( had a few disappointing visits prior) Ordered a 2pc Combo and thiS is what I received?!Uncooked Chicken… the flour is still white.did not realize until I was on my way to the School pickup line. What a letdown… with a heavy heart this is the last time I want to give KFC another try. Reluctantly I believe our relationship may have come to an end… I feel it's only fair to inform you that we are no more.you have hurt me and saddened me to my core one time too many. I was loyal when others said you were no good and lacked personality. I stood firm over the years as you proved the naysayers wrong… you showed them all that you were still king of the Chicken Game…this is truly hard for me to say goodbye.Generations of my family have enjoyed you so many nights around the dinner table and I lovingly kept the tradition going with my love ones…I wish you well in all you do, but I must say with a slow walk away.a look back. A feeble wave and a sad smile goodbye.

I was so put off. Wasted my money

Tip for consumers:
KFC Montgomery Al Zelda Rd

Thumbnail of user mikem4626
1 review
1 helpful vote
December 11th, 2023

KFC needs to either close down or be shut down,The food they serve is disgusting,The chicken is very oily as if it was soaked in oil and soggy for a few days and they reheat it for customers, Popeyes the chicken is very delicious unlike KFC,KFC is pure sickness you are sure to have health issues eating that food,I will never give my pets such food and I will never buy KFC again.

Thumbnail of user rayh703
1 review
0 helpful votes
February 25th, 2024

Sitting in the parking lot waiting over 30 minutes still not here. Wonder why there loosing these franchises

Thumbnail of user judithp605
3 reviews
2 helpful votes
February 11th, 2024

Shamefully False advertising & A few dried bits of pop chicken bits in a Small box with a very small choc mousse
Isn't worth $26
A receipt wasn't issued either
So Management Needs to Pull its Finger Out
And out of my pocket...Scammers

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Thumbnail of user jxc328
1 review
0 helpful votes
January 6th, 2024

I ordered a 12-piece bucket via mobile. After I picked up the order and began to enjoy, I found I just got 9 pieces.

Address: 7125 Minstrel Way, Columbia, MD *******

Thumbnail of user skbatton
1 review
0 helpful votes
April 7th, 2024

Sent my husband to pick us up two dinners. He came home with what appeared to be leftovers. I called KFC, and apologized for complaining about the chicken. It was dry. It appeared to be day old chicken, including the mashed potatoes and the biscuit would've made a nice hockey puck. She didn't believe me and said she was going to check the chicken and you could hear her loudly saying the chicken was hot. I told her I am sorry but it's not. She said we could bring it back and she would only replace what we had not ate. So we put everything back in the boxes. My husband returned with 3 wings and one chicken breast in one box. The chicken was hot and the wings appeared to be bigger this time. No biscuits no potatoes was replaced. The chicken breast no longer is the KFC recipe. Never will I ever go back. Place a headstone, it's over for KFC chicken. Place another stone for customer friendly service, loved this chicken but it is no more.

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Thumbnail of user ha114
1 review
0 helpful votes
February 27th, 2024

I too my kids 👧🏽👧🏽 to KFC because that's what my baby girl 👧🏽 wanted never again their chicken 🍗 wasn't hot it was cold nuggets was nasty 🤮 and hard fries 🍟 was nasty 🤮 as well… KFC. Well never get my money again Popeyes/ Churches has the best chicken 🍗..

Thumbnail of user tammyb1558
1 review
0 helpful votes
February 14th, 2024

Your website is not user friendly. It says to select a location for prices which I tried to several times. Also would be nice to get a few pieces of chicken and a side. I shouldn't have to pay for a biscuit and drink if I don't want them.

Thumbnail of user newell2919
1 review
0 helpful votes
October 9th, 2023

I went to the KFC in BREWER MAINE I purchased an 8 piece chicken only, dark meat. I live 2 hrs. Away.when we got home my wife prepared our supper with our KFC chicken. The chicken didn't have the same taste as usual, the chicken was a lot darker than usual and the grease that came off and coated the bottom of the barrel it came in was very dark in color almost black can I get a refund I'm have the receipt.

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Thumbnail of user roxannl22
1 review
0 helpful votes
December 29th, 2023

I have been eating at Kentucky Fried since 1970… the food has gone so down hill since this time, watery Cole slaw, mashed potatoes with a spoon full of gravy and horrible fried chicken. Will never eat there again!'n

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Thumbnail of user demetriam24
1 review
0 helpful votes
December 26th, 2023

Too much playing, order was short. Attitude sucked
$12.26 FOR 3 PIECE AND A 8 PIECE NUGGET. We will not go back to this location in kcmo BlueRidge across the street from CVS next door to Wendy's off south 71 highway. 12/26/23

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Thumbnail of user ashleyd97
7 reviews
11 helpful votes
January 9th, 2024

We hadn't been to KFC in years. We wanted some chicken tenders. So we stopped in and for 3 measly tenders it was over $8.00. They were skinny or small. The taste was ok but Chester's chicken is WAY better. Never again will we go there.

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Thumbnail of user alanp811
1 review
2 helpful votes
September 7th, 2023

Ordered online and turned up to collect. Checked in at car park and as I approached restaurant there was a sign up saying it was closed due to staff shortages. KFC still took my money for food I couldn't collect.

To be fair from past experience of this restaurant some of the items I ordered would have been missing from the bag anyway. Avoid at all costs

Don't even bother with their "Care Squad" the only reply you will get from them is requesting more information which they will ignore when you send it to them

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Thumbnail of user walterp837
1 review
0 helpful votes
February 29th, 2024

I was picking up an ubereat order for a customer at kfc. I had to go through the drive thru because they had the inside doors locked. When I got to the window they said the order wasn't ready, I had to pull up. Before I pulled up i asked how long will it take, because if it's longer than 10 minutes I'll cancel the order. She said it won't be longer than 10 minutes. I proceeded to wait 15-20 minutes. I knocked on the door since it was locked to try to get their attention, no one came, so I called the restaurant. The lady I have an issue with answered the phone (she was rude and I didn't get her name but I have a video of her, the time and location of where she worked last so it shouldn't be hard to find her) she asked me what the name of the order was. I told her and she hung up...I called back because she didn't let me know anything, like how long it would be for the order. She ignored one of my called and picked up on the third time I called back. I asked her "hey I the uber guy, I wanted to know how long it was going to be" she snarled at me "I told you already" I was like "no you didn't you hung up on me". She told me I had to drive around and get back in line. Which I thought was rude and unfair because yall told me to pull up and had me waiting for like 20 minutes. I see there's no cars in line behind me so I go up to the window and ask for the order. (I have this part on video) I asked for the order. The lady is getting really snippy with me and telling me she canceled the order and I can leave. I'm asking how is the order canceled when you just told me it was ready for me. She said she's not going to argue with a doordash guy. I'm like I'm not arguing, I'm trying to get the customers food. She tells me to leave and unfortunately I didn't get her name. She was so angry and belligerent that she didn't even give me the customers food (costing not only me my time and money, I lost that $12.09 order but costing the restaurant money) she wasn't giving me her name

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Thumbnail of user lachlanm28
1 review
0 helpful votes
January 26th, 2024

The staff was nice but the price for a chicken drum stick was absolutely outrageous but I like the chicken and the Frozen drinks looks like it was defrosted

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Thumbnail of user debbielanxon
1 review
0 helpful votes
February 11th, 2024

They open at 10Am, I ordered at 10:30 am received cold mashed potatoes, cold red beans and rice and cold old chicken. Biscuits were like hockey pucks!

Tip for consumers:
Called and was told they would call but never did.

Products used:
None 30.03 down the drain.

Thumbnail of user vanessaw496
1 review
0 helpful votes
February 17th, 2024

Chicken Littles back in the 80s and 90s from what I can remember was amazing. They had a regular bun and not these sesame seeds sub buns. They only had chicken and mayo not pickles and they were fire. I could eat them all day every day you brought out these new chicken Littles and they are absolutely terrible. Please take them off the menu and bring back the old style Chicken Littles and I cannot believe that you took out the potato wedges and brought in french fries. They're over salted they aren't seasoned enough and they taste terrible. They're not crispy they're soggy. I absolutely hate them and I can't believe you took out the beans and the corn on the cob that was the best two things on the menu as a side item than the mashed potatoes and gravy and you discontinued the grilled chicken it should've been your best seller for us people trying to lose weight we always got the grilled chicken and it was freaking amazing now I don't even wanna go to KFC anymore. The food isn't as good as it used to be a total disappointment please fix it.

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Thumbnail of user paulg2755
1 review
1 helpful vote
October 16th, 2023

We got food at the Rockaway NJ location. My chicken pot pie was
horrible. It was extremely dry. Almost no licquid. It was uneatible. My wife's chichen tenders were not much better. They were extremely small and very dry like they were a day old. This cost us $20.00.we will not go to kfc again. They have gone down more and more in quality. I used to love their crispy chicKen tenders. I can get better ones at my local Acme food store.

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Thumbnail of user wdannett9
1 review
1 helpful vote
October 9th, 2023
Verified purchase

I have tried both fried original and grilled bucket of chicken. The fried does not taste like it did when they first started ths business. It is not finger licking good. Not same seasoning just not good flavor. I do not know what it going on they need check seasonings. The grilled is not seasoned at all. Abandon grilled or add more seasonings. What is going on with this company. I could not wait to buy kfc years ago,o but it is the worst fried chicken. Please fix the seasoning or is it the prep(allow more seasonings), cooks or oil ( you need to cook the old way)
I know everyone is health crazy but this is crazy. If you can not provide the taste of back in the day CLOSE SHOP.

Thumbnail of user joewyvr3
1 review
1 helpful vote
September 2nd, 2023

Hoy en la tarde fui al Kentuky que ubica en la Carretera 167 de Bayamon, donde una de las ordenes eran 2 presas y solicite que una de ellas fuera pechuga y la otra ala, al llegar a mi casa me sorprendió el tamaño de la presa. Es una falta de respeto que te cobren por presa escogida y cuando te encuentres con una mini pechuga digo si se le puede llamar asi.

Thumbnail of user ml826
1 review
0 helpful votes
July 26th, 2023

On 26 July 2023 I went to kfc Siglap in Singapore at 1924. The horrible manager called danish was rude, aggressive, unhelpful and shouted at me saying I took too many serviettes and give them back. Then arrogant danish refused to give me the thigh part that I asked for. Horrid danish has a bad attitude to customers. I and my wife were very angry and upset when all we wanted was to have a happy dinner.I complained to kfc and the Area Manager called me and personally apologized to me.

Tip for consumers:
Very angry with danish of kfc in Siglap, Singapore for his rudeness and arrogance.

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2.2
220 reviews
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