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The Keyless Locks Store has a rating of 4.1 stars from 379 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Keyless Locks Store most frequently mention customer service, fast delivery, and great product. The Keyless Locks Store ranks 3rd among Home Security sites.
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818 reviews
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Pretty simple. Could be slightly confusing for someone who isn't overly familiar with your product line.
Placed order 11/29 Received wrong product 12/7 Notified keyless on 12/7,12/11 and 12/19 Complaints noted in Order Details under Status History & Comments but no action taken by keyless Opened dispute with PayPal 12/27 12/28 keyless contacts me offers return label 1/1 I ask for the return label 1/3 keyless provides label 1/4 I drop off package at FedEx 1/15 keyless says package has arrived but needs PayPal dispute cancelled before shipping out new lock 1/15 I cancel dispute 1/29 I send keyless email stating payment has been released for two weeks now! 1/30 keyless cancels order, says As it turns out, Lockey replaced the lock you ordered (E910 Electronic Deadbolt Lock) with a new model (E915 Electronic Deadbolt Lock) and called it "the E910 replacement." For a short while afterward, the warehouse staff incorrectly assumed that they could just send E915s in place of E910s. While the new model is very similar (except for the shape of the lock body and internal parts which have been upgraded), the price increase was significant. Otherwise, this replacement would have been fine, as we usually allow upgrades like this at no charge. However, in this case, the price increase was just too much. So, the only thing we can do now is cancel your order and issue you a refund of the full amount you paid, including shipping. We will do this shortly and send you an email confirmation. Please accept our sincere apologies for all the confusion. Thank you for trying our product(s). Please consider KeylessEntryLocks.com again in the future should your needs change. If you decide to purchase from us again, you may use the following coupon to receive $10 off your next order of $100 or more, but don't delay, this coupon does expire! Coupon: KeylessAndLovingIt! Expires 12/31/2023 Two months lost plus time sending emails and driving to FedEx to return lock all my problem I guess.
My first purchase from Mexico was perfect. You accepted my card and 3 weeks later I had the merchandise in mi casa. Second time around was a bit of a nightmare. Multiple tries to purchase with my card were rejected. In all fairness to you may bank messed things up in the beginning. Once the card was straightened out it worked everywhere else except with you. You take me into using PayPal which I did and I was told the sale went through. A day later you told me it didn't go through and and needed to try again. A couple of days after that I was in the bank and found out that you did in fact take my money even though you said there was no sale completed. I told you about that and I give you credit for straightening that out quickly and shipping the product. Almost a month later my box finally arrived and I know you have no control over shipping time but three items from the order were missing. I'm hoping you will rectify that quickly.
FUNCTIONAL BUT VERY CLUMSEY. Not very intuitive. I found myself asking "what now?" several times.
Price and availability
I would have given my experience a 5 star if the representative would not have promised me a delivery date that they could not fulfill. I own wrought Iron business and the lock that the vendor sent me was the wrong one. So I found this company and ordered on a Monday (with a 3 day delivery date; trying to get it quick) and asked her if it would be here by Wednesday, she said yes if it went out the same day (and it did) that Monday would count as the first day. Well Monday DID NOT COUNT as the first day and because Thursday was Thanksgiving I did not get my lock till Friday. Which now my customer was not happy!
The lock body I received had come out of the box during shipping.
The email asked "had I received my item yet"? There was no option to answer no so I just click on this link, wasn't clear if I should have replied to the email
The product looks great, Customer Service followed-up with me after I ordered online, however they only had 2 units in stock. My order is on hold until they get more units in.
Please accept our sincere apologies for this delay. We drop ship as many items as we can directly from the source--our suppliers’ main warehouses--for the best chance of having everything in stock at all times. This also saves you money--our cost would be approximately 18% higher otherwise. Because of this, back orders don’t happen very often. When they do, it affects everyone, not just us. We appreciate your patience and understanding. Your order has a high priority and will be filled as soon as possible
I should not have to pay for returning a wrong item that we sent to me by your company in exchange for the correct one. I selected the one as it appears on your website ad photo but your "Default" color is set to another color. Dumb website design.
Poor Customer Service
Alex P.,
So sorry for the confusion. We have changed the default to the color shown. Thanks for your input. Here is a discount coupon for you for $10 off your next order: KeylessAndLovingIt!
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Protect your assets with KeylessEntryLocks. For safe entry to your home or office, we carry high-quality keyless locks that can be unlocked with a keypad, card, or fingerprint. They can also secure vehicles, pools, storefronts, and more. View our selec...
We've been selling keypad locks online since 1999. We started out as a customer, searching for a keypad lock for our new office, but when our lock arrived, we liked the convenience and quality of the products so much, we decided to become a certified reseller. Now, 20 years later, it is the main focus of our business.
Since we only carry high-quality products and everything is usually in stock, we can almost always ship the same day. And our 30-day Customer Satisfaction Guarantee takes the risk out of purchasing online because you can return anything for any reason, as long as you have not damaged it.
Hi Gina,
So sorry about the confusion on the delivery date. Please accept our sincere apologies for the misunderstanding. To help make it up to you, we will send you a special discount coupon privately which you may use on your next order.
And just so you know, 3-Day Shipping takes 3 full days from the date of your order. The day you actually place the order does not count as Day One, as the package is often not scanned by the carrier until early evening. The rep you spoke with knows that, of course, but it was a few hours past the noon cutoff time when you called and in the rush to get your order finalized, submitted, picked, packed and on the truck that day AND explain UPS's holiday shipping rules, she apparently did not make that clear enough. Again, our apologies.
Rebecca
Ps. For urgent orders, it is always a good idea to click on your tracking information as soon as you receive it, as it will show the delivery date while there is still time to make a correction.