Overview
The Keyless Locks Store has a rating of 3.9 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Keyless Locks Store most frequently mention customer service, fast delivery and great product. The Keyless Locks Store ranks 1st among Home Security sites.
Instant Feedback
Our first experience with Keyless Entry was great. They followed on on questions quickly and shipped the product in time to meet our tight schedule.
Thank you Sandra!
Ordered 12 days ago, and still haven't received. So of course my feeling on this is not good. Waiting for going on 2 weeks for shipping of a small item doesn't work anymore.
Hi Steve R.
So sorry to hear that your order did not arrive sooner. We know it can be hard to wait!
We checked and USPS is showing your order was delivered via Priority Mail on December 29,2018, to your address in MOUNTAIN VIEW, CA at 06:01 pm. It was delivered to the Front Door/Porch. This is within 12 business days of the day you placed your order, which is how long it can take if you select the FREE Shipping option. Usually, however, FREE shipping orders are delivered sooner than that, but with the holiday shipping rush, it looks like it took the full 12 days. Please let us know if you received it and if all is well.
Next time, you might want to consider selecting Paid Ground service, which only takes 2-4 days. It is usually not that much more expensive but is a lot faster. It usually takes 2-4 business days instead of 4-12.
If you have any question, just let me know.
Have a nice day!
Sadie
Sales/Customer Service
www.KeylessEntryLocks.com
1-888-202-4538 Toll-Free
Mon-Fri 9 am to 4 pm CT (closed holidays)
I just experience the BEST customer service ever from Sadie! Informative, knowledgeable, & super nice! She spent to the time on the phone educating me on locks etc. diffusing my confusion! So happy!
The package was received very promptly, however, we did not receive all the parts. Once we searched our maintenance shop, we were able to substitute some washers and it has been working great.
Sandra, the sales rep, was marvelous. Very helpful and very willing to help. I would recommend this company to anyone looking for locks that wants good service.
It only took 2 pushes. Other companies have so many more. Easy to get through to someone knowledgeable, processed it relatively quickly. You had the right product which will do the job.
The product looks great, Customer Service followed-up with me after I ordered online, however they only had 2 units in stock. My order is on hold until they get more units in.
Please accept our sincere apologies for this delay. We drop ship as many items as we can directly from the source--our suppliers’ main warehouses--for the best chance of having everything in stock at all times. This also saves you money--our cost would be approximately 18% higher otherwise. Because of this, back orders don’t happen very often. When they do, it affects everyone, not just us. We appreciate your patience and understanding. Your order has a high priority and will be filled as soon as possible
After an internet search of my usual sites, I found The KeylessLock Store that had exactly what I was looking for. A manual double-sided lock. The M210DC-EZ.
The deliver was better than I expected, I am use to Amazon.
My only CON: is the code can be entered in any order to open the lock.
I had a question regarding the lock style I would need for our business door. The sales department was quick to respond and knew exactly what options were available to me.
The Keyless Locks website was very informative and proved to be accurate in detail. I received my order promptly and installation was a snap. I will definitely use this store again.
Sadie completely understood what I was looking for and walked me through the website and product descriptions. Her level of customer service was top notch!
Sara replied back to me with an answer to my questions and offered an upgrade solution for me very quickly. If the rest of your company is equally as efficient, you are to be commended.
Shipping was stupid fast. Lock is very well made and installed easily with some basic skills. It works so well and no more fumbling for keys. This is a Winner!
We had a great experience and Keyless Locks provided personal, professional, service. I will continue to use and recommend this ompany for all of my "keyless locking needs".
My card was charged and I was given a tracking number THEN told the product was out of stock, indefinitely, even though I found it cheaper somewhere else within 10 minutes of notification my order being cancelled.
Best selection of keyless locks anywhere online! When I had a question, I picked up the phone and called. I got answers to my questions, which made it easy make my selection!
They did not answer my call right away, but when they called me back and took my order, it felt a warm blanket was wrapped around me.
Sandra was extremely helpful in processing a return and a new order. Hopefully the battery keypad locks that I ordered with be as good as the service.
Sandra is awesome, she was very helpful and was able to process my order in a timely and prompt manner, I could also tell she was smiling during the phone call. Keep up the good work Sandra.
It is frequently a challenge doing business with a rigid bureaucratic organization like Northwestern University. But Sandra at KeyLessEntry bent over backward and showed the greated patience working through all the paperwork, forms, back and forth setting up vendor relationships, issuing quotes, invoices, alternative payments, tax except forms, following up in emails, and much more, etc. Thank you so much Sandra. It was a pleasure dealing with you and KeyLessEntry. Oyvind Raastad, Senior IT Manager, Northwestern Medical School, Chicago
Oyvind, I am glad to be of help. Thanks for the review. Best regards.
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- Countryside, IL, United States
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Business History
Since we only carry high-quality products and everything is usually in stock, we can almost always ship the same day. And our 30-day Customer Satisfaction Guarantee takes the risk out of purchasing online because you can return anything for any reason, as long as you have not damaged it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Pete M! It really help other customers who are thinking about buying from us, so thanks for taking the time.