Kenneth Anger Reviews Summary
The company has garnered a reputation for offering unique products, which appeal to customers seeking distinctive fashion items. However, significant concerns arise regarding their customer service and fulfillment processes. Many customers report delays in shipping and inadequate communication, particularly when addressing returns or refunds. The absence of direct contact options further exacerbates frustrations, leading to doubts about the company's legitimacy. Overall, while the product selection may attract buyers, the persistent issues with service and support indicate a pressing need for improvement in customer engagement and operational efficiency.
This summary is generated by AI, based on text from customer reviews
I bought a " Lucifer rising jacket " on kennethanger.org website on February 26th, 2017 and it's my worst online buying experience.
After many emails they finally shipped the item 10 days after purchase! On March 8th
I live in France, the item took almost three weeks to arrive in Paris (March 25th), but it's not the problem here.
The size M runs big and looked more like a size L, so I send back the jacket few days after receiving and according to the tracking link the item was delivered in Los Angeles on April 11th.
I have absolutely no news from the customer service till then, so a month now! (We are May 9th)
I sent them maybe ten emails to ask them the measurements of the size S and XS just to know which one to choose in return, no answers, so then I ask for a refund, still no news...!
I am wondering if its not a fake website with "made in China" items, I got screwed.
There is no phone number to reach them on their website, I went on whois.com to have some more information on the domain and a phone number, I tried to call them but it's a voicemail...
It can't be an official website with this kind of management.
Be careful!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members