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    Kaspar Environmental Engineering

Corporate Values

Overview

Kaspar Environmental Engineering has a consumer rating of 1 star from 2 reviews indicating that most consumers are generally dissatisfied with their purchases. The most common issues with Kaspar Environmental Engineering are around customer service, which is not as good as expected by some customers.

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Top Critical Review

“Subpar Cleaning”

Philiseta A.
5/29/20

Hired this company to clean a brand new construction and the house was filthy when they were done with it. The floors remained wet for more than a hour after they were done cleaning and it had a very strong smell of vinegar, they used dirty mop to wipe the floors and you could see the streaks on the floor. There were rings from cups on one of the window ledge and the bathroom and kitchen counters were still full of dust. I sent Michael Sampson, the Client Service Manager I hired several pictures and videos of my husband wiping his hand on the bathroom as well as the kitchen counter and holding it up to the camera with the white dust from the counter top installation from the previous day still visible and he said he couldn't see it and that they collected a garbage bag full of dust and that the house was cleaned when they left. He wanted to come to look at it the next day when I was supposed to be moving in. He did not even want to refund me a portion of my $158.20 which when I spoke with him on the phone and told him the sq footage, he quoted me $105 and then insisted on coming out to see the house and then the price changed to $140. Then he wanted my credit card information immediately and when I asked why he said he only does commercial buildings and that's how they operate as a small business. That was my 1st red flag. DO NOT HIRE THIS COMPANY!!! They' don't do the work they're supposed to do and refuse to listen to the customer even when clear evidence is presented to them.

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Reviews (2)

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philisetaa
1 review
0 helpful votes
May 29th, 2020
Hired this company to clean a brand new construction and the house was filthy when they were done with it. The floors remained wet for more than a hour after they were done cleaning and it had a very strong smell of vinegar, they used dirty mop to wipe the floors and you could see the streaks on the floor. There were rings from cups on one of the window ledge and the bathroom and kitchen counters were still full of dust. I sent Michael Sampson, the Client Service Manager I hired several pictures and videos of my husband wiping his hand on the bathroom as well as the kitchen counter and holding it up to the camera with the white dust from the counter top installation from the previous day still visible and he said he couldn't see it and that they collected a garbage bag full of dust and that the house was cleaned when they left. He wanted to come to look at it the next day when I was supposed to be moving in. He did not even want to refund me a portion of my $158.20 which when I spoke with him on the phone and told him the sq footage, he quoted me $105 and then insisted on coming out to see the house and then the price changed to $140. Then he wanted my credit card information immediately and when I asked why he said he only does commercial buildings and that's how they operate as a small business. That was my 1st red flag. DO NOT HIRE THIS COMPANY!!! They' don't do the work they're supposed to do and refuse to listen to the customer even when clear evidence is presented to them.
karad16
6 reviews
7 helpful votes
April 22nd, 2019
This company is the most unprofessional, untrustworthy commercial cleaning company. They lie every time they talk to you. I was quoted one price for their services at the outset, but my first bill was significantly higher than what I was quoted. They stated they would honour the original quote for one year and then raise the price. When that year passed and they went to raise the price, they then claimed my office would require further time to clean, which meant further expense. Their staff leave the office space in an unkempt manner and don't even care to put chairs or other simple office equipment back where they found it (and in the obvious right place for it). After a cleaning, I typically have to waste my time to reorganize my entire office space. They constantly leave the front door unlocked after cleaning, thereby risking exposing confidential information to the public. I have complained several times, but the level of service is never fixed despite repeated assurances.

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