Unprofessional, phone line not working, does not respond to emails. Stay away from them. Definitely a shady business model in the middle of a pandemic. One of the first banks to offer the PPP loan however they are not processing the applications or the loans.
Thanks Chris Williams for working with us so patiently through the loan process. He answered our call and emails promptly and walked us through everything, explaining what was needed and getting us a great rate for our loan. I would recommend the company and Chris too any small business looking for funding.
Could not open the account becuase they could not read the document and nobody to talk to in person
They dont care called to reason for not accepting my application "we can request only 2 time for the document couple of times " and thats it rejected for life time nobody to explain or answer their question
Banking with Chase and BOA no problem
Maybe it was my name that stopped them from opening account
Phone number get dicsconneted while on hold and nobody to talk to
Kabbage has been an excellent business partner allowing us to continue our cash flow -- truly, we had our best year of business!
Kabbage was a simple, yet direct way to procure the funding for seamless cash flow. We highly recommend it for the self-employed businessman.
I was cash poor just days before my final payment was due to Kabbage. I spoke with Whitley Lovelace and she walked me through the process of extending my due date by 1 week to get the cash I needed to make the final payment. It worked out tremendously well for me. Thank you.
I called in to get a better understanding of how my line of credit works and my options moving forward. Jeff explained the service in basic terms, my options of paying off my loan early and how I can actively use my funds. He answered my questions and made my decision to utilize the services of Kabbage that more concrete! Thanks again!
I have been in business for years. Applied for the PPP Loan so I can hire back my employees. I submitted all my LEGAL documents just to be told weeks later I was denied cause they couldn't verify my business information when I emailed for a Dispute on their decision it's like a ghost town I'm still waiting for a reply cause I call bull crap. When I called the rep I last talked to literally laughed in my face when I said I was denied an told me to email the dispute team SUPER UNPROFESSIONAL ‼‼‼
I can't believe there are this many positive reviews for Kabbage. Since I linked here from their site, I guess I cant be suprised. They come off as new, fresh, professional. They advertise all over the place. Their customer service is nice and apologetic but it's a shady outfit. Go elsewhere! I found some serious flaws in their operations. They even admitted to the flaws and instead of correcting their mistakes, they offed me a gift card. When I needed them most during the Covid-19 pandemic, they froze my account along with the majority of consumers. Way to go! House of cards. Don't do it.
Today I started at 8AM only to get the same thing a hold, and then an abrupt disconnection. They sent a generic letter stating what might be missing on my PPP loan application but did not specify what is missing for MY application. Nothing in the admin even mentions what they need or that there is an issue. 4 weeks. Time to cancel and reapply elsewhere before the June 30th deadline. PS - while writing this review, they were on hold, someone just answered. After my first sentence, I was then disconnected. Whoa!
Jared was amazing in staying in touch, while I have gone through the process of changing my name (both first and last) and the name of my business. I appreciate all he has done. Now to call and change my email- and then everything will be accurate.
Kabbage has sent us unsolicited mail and emails following up on their unsolicited mail for the past couple years now. We've tried unsubscribing but we keep receiving correspondence. Our experience has been they have not respected our request to stop contacting us so we are sharing our experience. We will not use Kabbage or consider them in the future based off our experience with them.
This service was referred to me by a colleague for a quick infusion of capital into my company. I was not a believer until I tried it. The application process was quick and easy. My follow up call with the rep Jeff Thornton was pleasant and reassuring. I will definitely use this service in the future and recommend it to my colleagues.
Finally, someone has taken the time to understand my business to help me think through my finances and loan strategy. I mean REALLY THINK THROUGH! I called just to find out when my funds would become available and instead I got Greg, "MY" Investment Associate. First off, he is personable, has a sense of humor and my conversation with him flowed smoothly. I never had to repeat myself for him to get what I was talking about. He helped me, by asking some very good questions, to think through the pros and cons of my plan and evaluate my risk. He listened, gave suggestions, provided insight. I never felt rushed or pushed. I felt supported. You are in for a wonderful surprise when you contact Kabbage. Thank you Greg. Thank you Kabbage.
I was happy I thought I got a good deal. They dropped my rate from 9+% per month to 4.5% for 1st 6 months and 1% each month for the next 6 months. They extended my loan from 6 months to 12 months. However, your loan payment including paying back the capital each month. I needed the whole capital to work for me for one year. I calculated with fees and interest, i would lost at least $3K at the end after my investment.
Make sure you are aware that you are paying back a portion of principal each month in addition to their high interest and fees.
Stay away from them. Very unyielding customer service. You will NOT get any break whatsoever on any fees, costs, etc.
STAY AWAY! Really bad company... stripped of credit line right as coronavirus hit. Did this to 1000's of companies. STAY AWAY> Right when you need then the most they bail. I tried to cancel my account and they just said "it's cancelled"... no confirmation no nothing-nevermind the fact that you can't disconnect your accounts from their system. STAY AWAY
I joined Kabbage thinking it was just another computer-generated and operated business. I was approved for a loan, but was not gonna rush to accept their loan offer and what I considered to be a too-quick loan repayment scheme. Then I spoke with Greg B., a real-life representive of Kabbage who gave me options and solid advice. It made the difference! Because of my interaction with a real, alive, intelligent, and caring human being, I made a great business decision to utilize this opportunity. Greg, A HUMAN, made the difference!
Zelenka was awesome! It was so nice to have a "positive, can do" attitude on the phone just now. Also, you automated recording I listened to when connecting with Zelenka was the best I've experienced in years. Nice job! Mike
Hi Michael,
I'm glad we could put a smile on your face!:)
- The Kabbage Team
I use Kabbage when some of my clients are slow to pay and it helps me out of bind. But this month was especially slow so I had to call and get some advice and was helped by Zelenka Harris who was very prompt and gave me some options.
I do wish however that in the rare cases that there were more options and/or options to lengthen terms when business climate changes a bit this would be more optimal for small business like myself who run accross situations.
As a small business I need to surround myself with an educated supported "team" both inside the business and outside the business. I count Kabbage as a valued "outside" team member. The service I received from Jared and their team was smooth, professional and much appreciated. Thank you Jared!
You people leaving reviews complaining about the fees and payment schedule, it's almost comical. You know exactly what you are going to be paying and the fees every month before you take the loan. Why in the world would you take that loan and then complain about it when you can't pay it back? Seems like your business model is the problem and not kabbage. Either that or your used to just defaulting on loans, and with kabbage they make it very difficult for you to do that. If you run a successful business kabbage can be a godsend to purchase inventory that otherwise might not be available. Money is in bank account in a day or two and payment schedule is clear as day. Best thing is if you pay off early you save on future fees. Great company but not for deadbeats or people who don't understand strict payment schedules.
Hi Dan! We appreciate you and your review so much! We aim to make the process, from qualification to utilization, as straight forward and transparent as possible. Thank you for affirming that. Please let us know if there is anything we can do to make your experience even better!
- The Kabbage Team
Answer: I definitely would not recommend Kabbage to anyone, but especially to someone starting a new business. The interest and fees will kill your new business before you've even had a chance to get it started. I own a small business (2 employees, $200K in annual sales) that is over 15 years old, and the Kabbage loan I took out for $25K for an expansion nearly bankrupted my business. There are better ways to find funding for a new business - grants are out there for women who want to start a business, you can try your luck at crowdfunding (look at Kickstarter, Indiegogo, Rocket Hub, Crowdrise, Angellist, Quirky, and others), approach local friends or family members who would like to invest in your business (you can use ZimpleMoney, com to keep track of their loan payments). Kabbage is a stupid and dangerous way to start up a business. Only a complete idiot would do that.
Answer: Thanks for your question, John. Kabbage's loans are fundamentally different in structure from a traditional loan. Interest isn't charged on the loan balance, and a customer can pay a loan back early and save on future fees. We encourage you to take a look at our "How it Works" page on our website for help understanding the fee structure. If you have any questions not answered there, you can give us a call at 888-986-8263. Thanks for getting in touch!
Answer: Hi Jessica, you can go on their site and enter the amount you want to "borrow" and Kabbage will give you this information up front before you agree to receiving the cash. I borrowed $21,000 and paid nearly $8,000 in interest and fees. It HURT my business, very much! I strongly encourage you to try other companies or look to local lending networks or a local bank.
Answer: It's based on them having access to your bank account through you online banking. You need to provide your institution and password so they have full access to your account. They are not trustworthy. Do not allow them access to that information.
Kabbage has a rating of 3.2 stars from 307 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kabbage most frequently mention customer service, small business and great job. Kabbage ranks 3rd among Business Loans sites.
Hi Brian,
Thank you very much for brining this to our attention. There is obviously some kind of disconnect on our end, as we would not intentionally keep corresponding with you when it is not wanted. I am having a hard time find you in our system, so I am going to private message you so that I may collect more information. Thank you!
- The Kabbage Team