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JustFab has a rating of 3.4 stars from 8,317 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, timely manner, and fast delivery. JustFab ranks 6th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I am so happy with my purchases from this company! I love that there's always new inventory to keep up with trends; I work in a boutique so being up to date on styles is very important to me! It also helps that the prices are very affordable! I just bought these tan mule clogs recently and I've been receiving compliments left and right on them! I highly recommend this company if you're considering signing up for any sort of online retail membership!
The item is fine, but the choices for plus sizes is pathetic. If I didn't have credits I still need to use, I would have unsubscribed. Now I have credits, but can't find anything that fits. And I have not received my email for this month, so that I can skip it, so I imagine that I'm going to be charged again. I was very happy with this program for a long time, but not any more.
I am so happy with my purchases from this company! I love that there's always new inventory to keep up with trends; I work in a boutique so being up to date on styles is very important to me! It also helps that the prices are very affordable! I just bought these tan mule clogs recently and I've been receiving compliments left and right on them! I highly recommend this company if you're considering signing up for any sort of online retail membership!
My first review after ordering many times. Shipments arrive in good amount of time. This item is a nice material. True to size.
Hello Latrice,
We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I've been ordering clothes here for a long time and had only the best online experience so far. Her clothes always fit her well, the material is of good quality and she is very chic and fashionable. Everyone asks me where I buy my clothes. SheIn is my first choice when I want to go shopping on the internet. Customer service and delivery are fantastic too! I highly recommend this online store.
Hello Олежа,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I started shopping at ShoeDazzle.com at first, then was turned on to JustFab. Such great quality, I'm still wearing boots I bought the first time I ordered. The clothes fit like they were made for me, and I can't get a good fit off the rack, so another reason to not shop elsewhere. I didn't have to spend that much to become a Diamond VIP Elite member, and it's the discounts that make it so I can't afford to leave things there! At holiday time I give quality gifts from JustFab because my membership makes it affordable.
Hello Sandy,
What an awesome review! We are grateful to hear your honest feedback about our merchandise, promotions and the VIP membership. Members like you always inspire us to do our best. And so, it becomes our prime duty to keep our members satisfied. Thank you, and we value you!
Best,
Bonnie
I really appreciate you getting clothes items out quickly. It is refreshing to see that there are hard workers who take pride in their work. Your descriptions of each item, sizes, etc. are excellent. When an item is unavailable you let me know. I think I might have one more coming in, but I will have to look. I am very pleased with your tops, etc. Wonderful colors! Thank you!
Hello Olesya,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
It's easy to check out hopefully the fit right. I have received them and I'm impressed by the material but it just didn't do anything to my body that made me feel they were worth the amount charged. They're still super cute and comfy. But they're something I could spend ten bucks on at a different store or site.
Hello Valeriya,
We're glad you’re enjoying our products! Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
As a long-time customer, I've been consistently impressed with JustFab's shoe collection. Not only are the designs original and beautiful, but they also provide exceptional comfort. Whenever I wear my JustFab shoes, I receive numerous compliments. Thank you for making my feet look amazing!
Hello Joane,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I have purchased several pairs of footwear from Just Fab; boots, booties, heels, sneakers, and I LOVE every pair! From low platform sneakers to 4.5" heeled boots...I look forward to wearing them every chance I get. Most women typically pick footwear based on outfit, but I love my JustFab footwear so much I plan my outfits around my footwear! And compliments abound when I go out!
Hello Paula,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I find every shoe I order from Justfab is super comfy (yes, even heels!) but these little open toe clogs are amazing! Wore them out to dinner and ended up walking around town after and my feet felt great. They look super cute too!
Hello Sara,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
El zapato que quise comprar desde los inicios me quedó muy grande y para poder llegar al número de pie deseado tuve que esperar un cierto tiempo; cada momento que contacté para saber cómo resolver mi situación recibí el mejor trato e igual cortesía, nunca perdí la fe de poder tener el zapato que yo quería y ellos siempre me alentaron de que así iba a ser. En verdad les estoy muy agradecida y enamorada de mis zapatos. Gracias por el trato y la paciencia. Son excelentes en atención al cliente. Felicidades.
Hola Elizabeth,
¡Gracias por la maravillosa reseña y por compartir su increíble experiencia de compra con otros! ¡Nuestra prioridad es el servicio al cliente y estamos encantados de haber alcanzado esa marca! Miembros increíbles como usted hacen que nuestro trabajo sea un placer.
Atentamente,
Chad
I love JustFab. The selection, quality, deals and quick shipping is a huge draw for me. There's always something on sale or promoted for every season.
Hello Heidi,
Thank you so much for loving our brand! We're glad you enjoy our selections and shipping timeframe! We are also happy that you like our promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I just love JustFab and their products. I have always had great luck with everything I have ordered. Shipping is quick and I love the membership perks.
Long-time member & never disappointed in the quality or service. Products are fresh & price point affordable. Always satisfied with my justfab experience!
Hello Terri,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
It is great to be able to order shoes that I know will fit. I have a hard time finding my big size in stores. I've recently ordered 3 very different pairs of boots and they all fit! It's not hard to skip the month when I don't need anything. I really enjoy this site.
Hello Laura,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered these shoes for my upcoming vacation they came in a timely manner and were just as described and fit perfectly! Thanks for making me feel like Cinderella!
Hello Donna,
We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love JustFab. I never had any problems returning items that didn't work for me. The credit is placed in my account quickly upon return to UPS store.
Hello Lillian,
We're glad you’re enjoying our products and return/exchange process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love the monthly reminders and options this site provides. I even chatted with a style consultant to find my perfect pair of shoes for a special occasion. I used my reward points for my last purchase and absolutely love my espadrilles. They go with everything and are super comfortable. Looking forward to next months surprises!
Hello Michele,
We're glad you’re enjoying our products and VIP perks! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I'm more a traditional style shoe wearer. Often it's hard for me to find something for myself. I found some heels for myself. The size of the shoe fit me and the heel wasn't quite as tall as usual for your company. Unfortunately, currently I cannot wear spikes.I also found a pair of shoes for one of my granddaughters. She absolutely loved them.
Products used:
shoes,kids shoes
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Lisa,
Thank you for taking the time to leave a review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
It's always easy to order from JF. If you need anything returned it's always easy as well
All 3 pairs of shoes are great quality and fit great. Very reasonable priced. I love them.
Hello Samantha,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
JustFab will always be my go-to for fashion ideas. I love their designs and fabrics. I like to put my way of expressing my own style with their pieces. When I look into my closet (s), I can come up with my own way showing how I like to dress. Sometimes, if I can't make up my mind, I just buy all of something and mix and match.
Hello Beverly,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Shopping on just fab is a joy. There's always a deal and the quality of the items are always good. Most times true to size as well. I only wish they offered free shipping to people outside of US too.
Hello Alicia,
We're glad you’re enjoying our promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
So far, its been quite a nice experience... clothes is good quality and website is fairly friendly. I also like the styles :)
Hello Nora,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Great material, good quality shoe…I had to return a pair and it was so easy as well
Fast & Hteat service.
They have a Good selection & all the shoes are made of hreat Quality for the Price.
Thank you.
Will purchase again
Hello Jeffery,
We're glad you enjoy our promos and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Exceeded my expectations by a mile!
I bought two styles! These shoes fit like a dream!
Hello Lyndsay,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I've have very good experiences with JustFab. Oder placed and received right on time for Christmas with days to spare. Thank you
Hello Angela,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I had no received my package by the date that was on the order. The rep.was patient and asked that I hold on for one more day bc of an holiday. As she said It arrived. Kudos to her.
Hello Andrea,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Chloe,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth