JUSTFAB UK

Good evening, I don't know what's going on, Justfab still wants to withdraw money from the bank when I already paid out as much as I had a long time ago, but you still want to withdraw 39 pounds, why is it doing this?

Avoid at all cost they will scam you for £35 a month if you inadvertantly check out as a VIP to receive your first discount. This will also be the last discount you receive as a so called VIP as it is a dishonest marketing technique and of absolutely no benefit to you. You will find it almost impossible to get these credit backs or spend them and also very difficult to cancel membership. Avoid just fab at all costs there is nothing fab about it or its shoddy overpriced goods.

Despite cancelling my 'membership' - JustFab have continued to take £35 from my account for a year saying I have no proof of cancellation. I purchased one pair of cheap shoes from them without realising I was being scammed for card details. Customer service is appalling. NEVER use this company unless you have money to burn. They have left me in tears.

I just want to say that I ordered 2 pair of shoes checked out as a member and became a VIP. I panicked as I did not want to pay £35 each month and instantly emailed. I called them when they opened and they were brilliant, they cancelled my membership and also did not affect my order I already placed. So if anyone has any problems all you need to do is call them and they are happy to cancel they then send you an email confirming your no longer a VIP member.
Hope this helps. It took me 2 minutes to get cancelled.

I have had my boots less than a year with hardly any wear as you can see by the heel. From a well known company I would have liked them to last,
You can see its separating from sole

This is a scam they secretly saved my card details when I bought a pair of shoes for 13.95! When I tried to find where they saved it on my justfab account I could NOT find them to delete it, they charged me £39.00 in November 2021 & I was shocked how I had been enrolled onto this without warning after reading reviews I will be asking bank to dispute the payment & hopefully I get it back. JUSTFAB should be banned! For scamming & their call costs 66p per minute they will keep u on call more than an hour to make that money back whether they decide to give u the "vip membership" scammed cash back or not!

I ordered 3 pair of shoes, they took the money from my acc and they send me after more then a month one pair totally different and very very bad quality. Total amount I paid for that it was £56.40. I send an email I didn't received nothing back. I'm also afraid to call them cause I don't know how much money is costing per minute.

I ordered a pair of shoes & they don't fit & they are uncomfortable. I am trying to return them & the tel # doesn't even ring. What is going on. Pissed off customer!

Hello, another victim of the below membership charging issue, and was shocked when I saw 6 months of £35 fees from my bank account without my realising. I didn't get anywhere speaking to them on the phone to arrange a refund, and was told I couldn't be put through to management to complain. I then also emailed them at *******@justfab.co.uk and put a case through via Resolver - quoting that "The Consumer Protection from Unfair Trading Regulations 2008 give me rights to redress: the right to unwind the contract and the right to damages. And I will be following this due process to seek a refund."
They then emailed me back very quickly to confirm a full refund, and were much more responsive and helpful via the support email address.
So, in conclusion, persevere trying to get a refund if you're not getting anywhere!

You think you are getting a cheap pair of shoes. Especially now. I work for the nhs. Have 9 children and husband having to. Stay home. Not getting paid extra. But thos company take £35 from account. Now not enough to pay a bill. Angry. Why should u be able take a profit from.me when I put my life at risk for you?...

I ordered a pair of boots and paid via debit card then they have taken £35 a month out of my account which i only found out about after it happening numerous times it says i have 2 VIP member credits but won't let me use them does anyone know how i can possibly get my money back from them i suffer severe anxiety issues and this has made me so poorly does anyone know what i can do please thanks In advance

Such a waste of money and rip off! The Customer Service is really bad, incompetent, each of them say a different thing, they are confused and can't really deal with Customers. I have been waiting for a refund for 3 months... yes... 3 bloody months, still waiting and I am wasting my time chasing them by they can't win! I would give zero star if I could!

After your first purchase you become a bio meme we and they take £35 from your bank account every month without your notice. FRAUD

Stolony money from your account!
I was charged £39 each month for Nothing!
Do not recomend at all!

I want to close my membership, I did not know before ordering goods that I would be billed money every month unless I let them know I don't want the goods. I am finding it very hard to do this as the chat line states it is closed and the number is not clear and you can not cancel your membership via email. Think very carefully before committing your self to these monthly payments.

I ordered boots and trousers after weeks of waiting i called them many times and sent many emails to have my money back and they said that they processed the refund but until today after 2 months still waiting.

SCAM! I had absolutely no idea that I needed to log in and skip a month, nor did I realise that I was a VIP member. As it stands Just Fab have taken £210 off for me for services haven't received, I didn't want and was tricked into agreeing to. I have no idea how i'm going to cope financially. I've been paying as much as possible off my credit cards each month and wondering why the debt was not going down - it all makes sense now. Refusing to give my money back!

Great company. I love the shoes and bags I have gotten so far and it's so easy to log on the beginning of the month and skip of I don't want anything or can't decide. Great offers and sales too. Very simple if you read the website.

These are very fraudulent people. They do not make their terms and conditions clear. They should be ashamed of themselves. Karma awaits...

I have purchased shoes but they are tight. I returned them and drop off the nearest Hermes point but again they send me same size and same parcel.

I didn't purchase any VIP membership, my only fault that i trusted them and left my PayPal details, they charged me 35 pounds without my permission, then I'm trying to contact them since the last week and they don't give any answer?, I want a refund now. This is happening only with you, i never got any similar experience with any online shopping website?

I purchased a pair of boots costing £14.00. I signed up for VIP & it was not clear that they would charge me £35.00 per month for nothing. I am appalled at the conduct of this company. The products are sub standard & over priced. This is an absolute scam so be warned and don't get caught out.

AVOID JUST FAB AT ALL COST! THEY USE CRAP COURIER COMPANIES IN THE UK SUCH AS DPD I ORDERED A JACKET AND THE COURIER COMPANY COULD NOT BE BOTHERED TO DELIVER! I TRIED TO SOLVE IT ON THE PHONE BUT I JUST KEPT ON GOING ROUND IN CIRCLES. PLEASE LADIES DON'T EVER BUY ANYTHING FROM THESE SCAMBAGS