JustAnswer

I originally told just answer I had already spent many many hours trying to fix my Facebook page that got hacked. The man that attempted to help me merely did the same steps I already had done prior to calling. I was charged $46 from my credit card. I didn't get my problem fixed it was just a complete waist of time. Where was I told of this charge? I only saw a charge for $1.00. I didn't get my issue fixed and certainly should not be charged $36. I want a refund

I found Just Answer because I was looking for support with a landlord tenant issue. The initial page showed that I could pay $5 to ask my question to a lawyer and then took me to a page to enter my payment information. To clarify, i am under the impression that ill be charge $5 for this question. The first person i talked to was unhelpful and basically gave me generic information i had already found on google. He kept stating that he wasn't "my lawyer". I let customer support know and they connected me with someone else "free of charge" because of my lack of satisfaction. This person was slightly more helpful. Regardless, my credit card company notified me of a $60 charge. It was from just answer. When i reached out they kept regurgitation "terms and conditions" this and $2 plus $60 for a membership is what i agreed to. No one seemed to care that I was completely dissatisfied with the service and felt scammed by the way the billing was set up. Its ironic that I can to the site looking for support because my landlord is violating my lease and end up feeling scammed out of $60 and no more information that what i had when i clicked. I recommend that you read and clarify every single thing on this website and do mot enter any payment information until you speak with an actual person about what the fees are. I'm not convinced I talked with anyone who actually read my complaint because every reply from them had the same response. The $60 membership fee showed up in the email they sent afterward but was not shown online. It's the $5 for this question scam.

After this review, someone at Just Answer did finally provide me with a refund. It's a bummer that I had to post a review online to get any support but thank you to whoever was finally helpful

I had a problem with a dental procedure and had a question so I tried Just Answer. I thought I was paying $5 for a simple text conversation and the Dentist I chatted with was helpful. I thought it was a great service. UNTIL I saw that I was charged $40 two months in a row for a subscription to this service! That was obviously not explained well and I had no idea that a subscription would start from that chat. Be careful! Beware!

Joined to ask 1 question. Asked said question, find out later, they billed the original $2.00CA and then an additional $95.00. Called Customer Service, they tell me I can't get a refund since I agreed to a "Monthly Membership."

I wasn't aware that there was an obligation to sign up for a monthly membership to ask 1 question, which they advertised at $2.00. Total scam, not worth a dollar.

Consultant didn't directly answer my question, but did point me in a solid direction. However they do not wait until the next billing period to charge you. Ask your question and cancel IMMEDIATELY or you will regret it. There is free consultations everywhere, just find one of them and save yourself the surprise in the bank

Only reason for 2 star vs 1, is because agent was pleasant. However, $51.00 and 10 mins later, I recieved no further info than I already had prior to contacting JustAnswer. Needless to say I cancelled immediately. Otherwise I would be billed monthly at $46.00. I will not make this mistake again and would not recommend.

Out of the gate I got charged $40, not $4.95, for a 'vet' to spend 5 minutes asking generic canned questions, only to tell me "you should take your pet to an urgent care / emergency vet".

I asked for help for tech problem.while I was happy with the problem solving they charged me for a years subscription with out my permission.when I called to cancel they said they would refund my monet but months later they have not... watch your credit card closely with this business.

Be Careful! It is a bit of a scam... I was happy with the service I received from my one-time conversation with a mechanic, however, unbeknownst to me, by paying $34 for the interaction, I apparently agreed to a "Membership" with a MONTHLY charge of $34. I of course, had no intention of signing up for a monthly membership. It is very deceptive how they trick you into signing up for a monthly membership! Be careful.
Thankfully, I was able to call their customer service number which I found on Google. They did refund my second $34 charge.
I think this is a very deceptive business practice. Shame on them.

I had a good experience the first time I used the site but after that I have found it impossible to get connected with an expert so that I could send pictures. And when I finally got someone she quit midway through our conversation. The whole thing seems to be a big joke. I don't have time or space here to detail all the problems I've had.

The attorney I talked to was great and answered my question. The company itself is crap and sign you up automatically for their monthly service and then won't refund you for it. Buyer beware.

Having trouble with a ebay order and was directed to their chatline, which in turn put me onto justanswer. A$2 recoverable fee was mentioned, but when you join, you are charged $66 and a further $66/month for a subscription. I immediately cancelled the subscription, but am still being charged for the original query. Totally deceptive and preys on the less sophisticated internet users.

I signed up to ask a doctor a question. They ask for your card information and state it will be a 5.00 sign up fee. That was fine by me til I received an email that I would be charged 46.00 per month for the website service. I figured, "fine, I will just cancel and be out 50 bucks for the month but have my issue resolved." I ask my question which involves my sore throat and they send a dentist to try to solve my issue. The kind dentist, Dr. Behere is the ONLY reason I gave 2 stars. They did their best and answered what they could in a professional and easy to understand manner. I had to go back and demand a refund which they did give so kudos to the customer support team as well.

Said online you would only be charged 1 dollar as I needed a question answered about my car and if canceled you would not be charged the 34 dollar membership fee. I canceled right after not getting a good answer and was still charged 34 dollars. They refused to refund me. That's one expensive question to get answered. I'll stick to Google.

I asked a legal question to which I was told I had no recourse. Since I am not a lawyer, will give that one benefit of the doubt and assume advice was candid and solid. However the intro when they collect your details they tell you $1 to continue the chat. If you click continue you are charged $61 dollars even if you cancel the membership (that you didn't sign up for) without using it. Is this legally fraud - probably not, but it is a deceptive and unethical practice.

When paying for my first answer, I didn't realize the details that I would automatically be billed $51 every month forever until I call and cancel. They would not refund 5 months of unused and unaware membership. Set a reminder on your calendar to cancel.

I stumbled on this site while looking for videos on car repairs. Ad popped up ask a mechanic a question. Then made it obvious that it would be $5 for 1 week trial, then $39. I asked my questions and was charged $39. Mechanic was good, but frustrated about the surprise fee.

Imagine my surprise when I saw a $69.60 charge from Just answer for a subscription fee the day after I had contacted them looking for an attorney referral. At no time during my online interaction with them was I made aware that a subscription was involved in their service. I should have known something was fishy when their Terms of Service link failed.

The material represented that their service was "absolutely free of charge", so I assumed they were paid by the lawyer.

All together, I paid around $80 for ten minutes-worth of time for information I could have gotten free on Google.

These are bad very people, which is why they're in a class-action lawsuit.

I had a medical question. It was answered quickly and it helped. I was charged $5.

I'm usually careful with websites such as this and look to make sure I'm not subscribing to a monthly service. Missed it on this one and they billed me $46 twice before I caught it. So sleezy when companies do this. I know it's my bad, but I DO NOT recommend them. Maybe an email BEFORE they charge my card to remind me I'm being scammed?

Well, I was conversing with an attorney and he just cut me off. Ouch. Apparently, I was asking too many questions on the same topic. The problem being is that sometimes the answers are so vague that you need more clarity and thus more questions.

This is limited, so if you want specifics quickly, don't waste your time.

I joined to ask a question and then received the bill for almost $50 for the answer in which I already knew the process discussed. I will say though the ability to actually chat or speak with a lawyer is comforting if it is a lawyer that you're chatting with.

These guys are sneaky, the service was really good at 2$ per question when I used it last time. This time they billed my credit card for 40 and signed me up for a automatic monthly fee without telling me. When I contacted them to ask for a refund minus the question cost of course, I was told it was it was in the terms of service I agreed to and no refund will be issued. The repair guys are great but the service is underhanded and will absolutely steal from you. Id stay away if possible. 2 stars only because of the repair guy. Would be 1.

8/25/21 * update* I just cancelled my membership. They are not equipped to deal with all the customer service issues that are occurring. Half the problems you can resolve by yourself if you're just given the access online. This just isn't a good time to be using the service. Even though the people are skilled that provide you help, the customer service is just beyond terrible.

You have a 50% chance of getting a good lawyer who will be able to answer your questions accurately and the same chance of getting a counselor who doesn't cut and paste the same answer they give everybody. There are truly compassionate mental health care providers on this site. Just as there are very knowledgeable lawyers. If you find a good counselor or a lawyer only speak to them. You do that by putting their name at the top of the question. For example "for Jane Doe only." Their customer service has some really bad glitches. They outsource and are working from home so the connection is bad. Not all the customer care representative understand your concerns and the language barrier may be at fault. I am staying subscribed to the site because I am getting the assistance I need. Sometimes it takes three tries, but in the end, I am satisfied.