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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I appreciate the after hours, weekend response to my Veterinarian needs. Everything on the internet about dogs coughing were about Kennel cough, that was Not her problem. I did the steam bath and honey and my dog and I slept better with way less coughing. Thank you.
A truly disappointing experience with this site--essentially just a glorified Google search. I sought some time-sensitive legal advice, and while the rep. Who responded was quick and seemed knowledgeable, it felt like I was getting a lot of cut-and-paste information, most of which I had already discovered myself online. When I queried about something more 'advanced' the rep. Sent me an "offer" to have a live telephone chat for $300 (!).
Just Answer assured me up from that I would only be charged for the initial fee AFTER I accepted the advice as useful; however, they charged me immediately after I was connected to the legal rep. Their signup page is also incredibly misleading, in that it offers a "free trial," but then automatically selects a locked-in monthly rate of upwards of $50--which they have ALSO already charged to my card.
I searched reviews on this site, found a lot of disappointed users and it seems that while JustAnswer customer service is lacking if contacted directly through the site, they are quick to respond to negative marks on review sites. So I thought I'd expedite the process and post here... will be awaiting a full refund. Thanx!
Expert knew exactly what the problem was, why it happened and how to correct and then did so quickly. After many wasted hours b/c of the problem, I got my computer functionality back immediately as a result.
Title says it all. For busy multiple property owners, like myself, prompt expert legal advice is an invaluable resource.
I have used this site twice now for veterinary advice and found it to be extremely helpful both times. I have gone through a particularly traumatic time the past few months, due to having to say good-bye to my beloved cat, Luke, and the vets I dealt with, most recently Rebecca, were wonderful, knowledgeable, caring and compassionate. I couldn't ask for anything more.
My dog was acting strangely so I was just looking through posts on JustAnswer. A vet assistant came online and asked me to explain the problem, so I did. THEN they ask for a refundable $5 deposit and promise to have a vet read about my dog's problems. I was instructed to press "continue" to make the deposit. I chose to go through Paypal because I'm in the midst of an identity theft problem and won't give anyone my credit card numbers. I thought I was seeing that I had $19 balance in my Paypal account and figured, "that's good... I only need $5". HOWEVER the balance was what JustAnswer was trying to collect. I feel pretty stupid because I rarely use my Paypal account for anything other than eBay purchases. Once I realized that JustAnswer charged me, and received, $19 I was furious. I immediately contested the "purchase" with Paypal and sent JustAnswer a note stating I did NOT agree to a $19 charge and that I will not open any correspondence from a vet until this is resolved. We'll see how legit they are when they refund the full $19 or we'll find out that they really are a scam. I'll update when I have an answer. 3-8-16 As you can see by the answer posted, they are not accepting any responsibility for their misleading practices. At NO TIME did the website ever say there was a $19 charge to have my question answered and at NO TIME did their website ever say there was a different policy for Paypal users. I messaged them through Paypal within minutes of realizing I was tricked. They only responded today because I escalated the Paypal claim when they did not respond to me. I never received an answer to my question, nor would I accept an answer to my question, which I stated in my immediate response to them. They only responded today 3-8-16 because this was the final day Paypal would allow them to respond before finding in my favor. What a pack of crooks! So much for their "No Risk. 100% Satisfaction Guarantee".
Hello Dena, we're very sorry for any misunderstanding. Customers who pay using a credit card will pay a small deposit, with the remainder being charged when an Expert responds. Customers paying by PayPal have to pay the whole deposit upfront because PayPal requires the username and password to your PayPal account. So, you can see how paying via PayPal is very different from paying with a credit card. Clearly, we need to improve the messaging to customers when they choose PayPal as their funding source.
In any case, both PayPal customers and credit card customers have to pay the full deposit amount in order to unlock answers for viewing. The small deposit amount that credit card customers pay is a way of validating their credit card.
Again, we're very sorry for any inconvenience caused by having to pay the full deposit when you post your question. If you need further assistance with your account, please send an email to support@justanswer.com.
The response to my inquiry was fast, detailed and to the point. It was especially helpful that
We were able thereafter to carry on a dialog to futher determine the nature of the problem and potential fix.
For two weeks, my partner and I were deciding on whether to leave the US without getting married or stay in the US and apply for a green card. We really wanted to leave the US but my partner had overstayed an F1 Visa and we didn't know what the consequences would be or if in the future we were willing to visit the US or even get married in a different country and visit the US. These were important questions for us and it was very difficult to get answers online. Our expert helped us all the way through and allowed us follow up questions at no additional cost.
Hello,
I had a doubt about work needed on a 2008 Chrysler 300 with the 2.7 that I could not resolve with either the Haynes manual or AllDataDIY, neither was clear.
Had never tried JustAnswer and was somewhat skeptical, but after trying it out got my doubt erased quickly.
Will definitely use the site again.
Regards,
Edmundo
I had a problem where my refrigerator temperature was too warm. The JustAnswer expert texted back and forth with me a number of times, had me check various things and I was able to find and fix the problem. The refrigerator is working properly now. I appreciated the help and the fact that I was able to get the problem solved on a Saturday night.
My Pomeranian Jeter is dealing with a collapsing trachea and taking Lung Tone. He had a bad hacking attack over the weekend, so I tried JustAnswer. Dr. Altman got back to me very quickly and concurred that I could try children's benedryl and the dose as well.
She also suggested shower steam might help. I really appreciate her concern and assistance
Thank you!
Marcia Samuelson
PS. Another tip I read about on line is to rub Vicks above the dog's nose. One pom owner has been using this for 10 years. I tried it and it helped. Jeter (and I) finally got a good night's sleep
Was having a starting problem with my Isuzu Trooper, could not afford to take it to a dealer again, Gary told me the probable cause and gave me the solution. My grandson did the job as he is a second year apprentice technician and it worked. Thank you, you saved me a lot of money.
I am co owner with 3 other sisters. Two of them want to remodel my moms old house and I want to sell it. They are telling me it is an illegal lot (it is 2 acres) no easement, but sits in the middle of south austin off east riverside drive. I know it is worth something to the guy that owns land next door because he purchased his for the very purpose of it being investment land. I knew they were down playing the value, so I would sell to them cheap and walk away from it. I found out what I needed to know in time to keep from making a big mistake.
I was told that Shell Vacations Club was guilty of Fraud, Identity Theft, Misrepresentation, and I should contact The Consumer Protection Board. I did as instructed and charges were brought against them. My electronic signature had been used to order points that I had not authorized. They had charged $19,800.00 to my PayPal account. They had charged it in June and it was finally resolved in my favor in October. Just Answer remained in contact during that time. They were a life saver.
If you've ever waited in a shop, been gutted by a shop rate diagnosis or been sold on work not necessary then you need this service. I've diagnosed two problems, (non starting condition) and (excessive shaking) for less than 50 bucks. Both techs were spot on and the first situation required 6 or 7 steps to find the faulty circuit. This is so easy I'm sorry I didn't find it sooner! If you have any ability with a wrench and even a passing knowledge with autos, you can find answers for "chump change." I love this service! I'm not related to this company!
Needed assistance with questions regarding Frigidaire stove/oven. Received prompt courteous answers to all my questions. Continued answering my questions until I thoroughly understood everything. Would definitely use this site again. Would recommend this site to anyone with questions needing answered.
After service at authorized MB dealer, have a missing in engine when come to a stop. Does not happen every time. Return to dealer cannot find problem. My wife suggest go on line and ask MB. Find you, ask question, get suggested answer immediately. Next day return to MB repair give them you recommendation, problem solved, apologized, no charge. WOW. Thanks, Gene.
After five months of searching for an attorney who would just answer a few questions, lead me to whom I needed to speak with, what kind of questions I really needed to ask to find the right attorney, and what questions I was not asking correctly, my rep from this site not only answered my question, he led to whom I needed to call, report, and follow up with in order to get a resolution to the issues I am wanting to address. Every attorney I spoke with in the real estate business is willing and represents the dealers, not the purchaser. I was so upset and didn't know how to resolve these problems. With his help I contacted the peoples whom he suggested I call and found the right person to help me. WOW! How great is that? Again after five months of searching in one day I was was directed to the right people to help. If you have a question and are about to give up-don't. Just answer will have someone working there who is just the right person to answer and maybe direct you to whom you need to speak with or contact. DON'T GIVE UP! They really are here to help. Shari
I had a question about the termination of a trust and got my answer.
I had a question with a problem with a VW radio and I received my answer very fast and most important was a correct and perfect answer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would be happy to address your customer service issues. When a customer isn't happy with the Expert who has responded, they can always ask the Expert to opt out so that they can work with a different Expert. We're sorry if there was any confusion over the deposit system on the site. A deposit in the full amount of your question value is required to unlock answers for viewing. Regarding the free trial, there are 3 monthly membership plans customers can choose from. While the Plus plan is pre-selected, customers still have to click on the orange "Start my free trial" button in order to be enrolled in the membership. Enrolling is not required or automatic. You can contact our customer support center 24/7 by sending an email to support@justanswer.com. We would be happy to assist you.