JustAnswerReviews 12,693

Our 12-year old beloved doggie, Buddy, had been under the weather for more than a week - lethargic, not drinking or eating much - but every few days he seemed to brighten up a bit, only to sink back. He had so few symptoms that we didn't take him to the vet (and the charges to see the vet are so high!) - we thought he'd "get over it," like a cold or the flu. I wrote Dr. Andy one evening as Buddy lay asleep with his head on my foot as usual, and asked him about Buddy's symptoms. Dr. Andy said Buddy's symptoms for a 12-year doggie for over a week definitely must be checked by a local vet. We took him in to a ER Vet that night; he couldn't determine the cause of his problem(s) after doing all the tests we had determined we could afford. We brought Buddy home with us, and after snuggles, put him in his bed in our bedroom. He passed away in the early morning hours. We will miss him so.

We are so thankful that Dr. Andy apprised us of the seriousness of Buddy's condition, and the importance of taking him in to see a vet. I believe we would have had some guilt if we hadn't consulted a vet.

How else can busy, working people gain access to expert advice, than through such a service as this? Thank you for making this available.

Okay, I admit I'm a hypochondriac, but I also do have MS, severe Fibromyalgia and a couple other things. I don't like going to a germy, overheated Dr office just to make sure I'm not going to expire from something on late Friday night. I just turned 60 and have an eye infection I'm being treated for, for over a week. It's not much better, so I suddenly decided at midnight that I obviously must have cataracts, now that I'm officially elderly.

When my solution was not easy or obvious, i found a site that offers expert advice on so many complex problems. Surely saved me hours of cold cold cold troubleshooting! Price was reasonable. I will be checking my credit card statement just in case!

I think your service is valuable for people like myself who do not have unlimited funds to troubleshoot and repair everyday automotive issues on their vehicle. I would stress that the correspondent be made aware of the many variations in vehicle design and operation. It would also be very helpful if the correspondent has a basic knowledge of mechanics, automotive systems and accesability to workshop and wiring manuals that relate to his or her specific problem. Assuming that people know more that they actually do and throwing parts at a problem are not helpful to sound logical and good troubleshooting procedures.

Just Answer is wonderful. I've used it twice and my problems were solved both times. I'm a senior and sometimes I need help with my computer and camera. Their techs are so patient and yet tenacious, they will work with you until the problem is solved.

I had the answers to my question in a short time. I wish I had checked this site before I had work done on my vehicle. I would highly recommend this site to anyone who is having car problems, as a second opinion before having work done. I could have saved myself over $500, if I had checked out this website first. Well worth the small amount paid for the speedy and knowledgeable answer.

If you need help this is the place to be. I was able to get my answer in a very timely manner. I was given information regarding medication and doses. The medication was natural and cost way less than a visit to the vet, also it is instant and readily available. The tone of the answer was caring and that made me very happy. Thank you for your integrity.

Somewhere when you have nowhere to turn and you need help then just answer is the place to go, for a small fee you can get help or at least pointed in the right direction, you could waste time (and money) going the wrong way, this site makes sure that doesnt happen

When ever I am stressed out over a cat issue. I feel assured that my personal favorite cat expert, Teri Reba, Will always help put my mind at ease. She offers remedies, sound advice, links to follow ups and just the most comforting feeling. She has helped me on many occasions and I have a special admiration for her caring advice. I highly recommend her! I am sure just answer has many people as competent, but I really love and trust her advice!

I visited this site by doing a internet search and I'm so HAPPY I found it. I had questions concerning myself and my puppy. Both doctors I was directed to answered my questions very satisfactory, while they also were caring and understanding. I would definitely recommend this site to family and friends. I bookmark the site in my favorite so I will have it, just in case I have more health issue concerns and want knowledgeable, caring answers fast. While being home, at my convenience or no matter what time it is day or night. I wish I would have known about this site long before now. I honestly wish it would be as easy to talk to my personal doctors, as it was to the doctors I connected to on this site! :o)

I get nervous when needing to call out a washing machine repairman. So I decided to do it myself. The cost was stated up front and the expert got back to me very fast so that I could make the necessary repair, which ended up to be easy after being told what to do. Also, the expert stated things in a simple, uncomplicated way so there was no guessing. I would call again. But I don't want a long term contract with them. Just pay as you go.

The JustAnswer website is unfortunately not a complete picture of how they operate or customer satisfaction. On their site there are 396 customer reviews, all positive. However, outside their website I have found over 400 reviews that are negative. They do NOT post any negative reviews. Also, their claims of not billling until 100% satisfied are NOT true. They bill when you submit a question and they are VERY reticent to refund. I never saw an answer to my question and my DISCOVER Card was it with two charges totalling $61. Also, be careful about what is "represented" on their website. In my instance they used the KUBOTA logo and name and also claimed that I could "ask a KUBOTA technician". Obviously, this was not the case at all. Their system is VERY slick but ends up being VERY misleading. I personally will avoid using them ever again.

Your Question: I cannot seem to find anything on how much your service costs.
Pay what you want? What does that mean? Subscription prices, where is this information located
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You are now chatting with Samantha L. - Customer Service
15:16Samantha L.: Hello and welcome to JustAnswer.com! How can I help you?
15:16Randy Kozoris: I cannot seem to find anything on how much your service costs.
Pay what you want? What does that mean? Subscription prices, where is this information located
15:16Samantha L.: Thank you for your patience. Unfortunately, I was not able to find an account using the information you provided. Do you have another email address your account could be associated with?
15:17Randy Kozoris: I don't have an account, I am researching your service
15:17Samantha L.: Hello and welcome to JustAnswer.com! How can I help you?
15:18Randy Kozoris: I don't have an account, I am researching your service
15:19Randy Kozoris: Is there anyone out there?
15:21Randy Kozoris: I think I have my answer, there is no service here, why so vague in pricing?

I used my credit card to ask a simple question about my mobile phone to Just Answer. I have been charged $54 per month since! I have emailed this company I even phoned and left a message. I have tried to follow the prompts to cancel the payments but am blocked even though I have signed on. After seeking external legal advice and have contacted the bank I have been advised that the only successful way to stop these illegal transactions being withdrawn each month from my account is to cancel my credit card! How appalling is that!