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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Information for Birth certificate. I got the information i needed
I hope the technician will fix it this week. He thinks it is the pump though
My best friend had been sickly for about a week, but this last day I came home from work and it wasn't just the moping around not wanting to play. I noticed his skin discoloration (yellowish-orange) and when I took him out the little guy was urinating red. I got right on JustAnswer, spoke with a veterinarian who urged me to get him to the hospital asap even though he has an appt. With his own doctor the next day. I rushed him to the hospital to find that he had contracted a terrible disease. Unfortunately, my baby did not make it. But I am grateful to JustAnswer because I did not keep holding off getting him to the doctor. He was able to be cared for gracefully in his last hours.
Was fast reply and informed. Would use again. Nothing more to say.your 50 word requirements are stupid
I got an unfair Hearing for my divorce in Switzerland. BIG THANKSSSS to Mr. AnanK. Because of his very professional support at every step, he convinced me, that there are still good lawyers. I learn to select and reach out to the right one for our Justice. May Gods bless "Mr. AnanK" and every good lawyer.
The mechanic was incredibly knowledgeable and guided me through the entire troubleshooting process with clear, step-by-step instructions. Thanks to his expert advice, I was able to test and fix the issue myself.
The advice I got was brilliant,clear and precise,tthe technicians help was spot on,,so good, by using the advice he gave me,was able to clear the problem. And was sorted pronto, thank you, well worth the £1
I was very frustrated with my inability to get into my account and the expert made me feel that my question was important and told me exactly what to do.
I requested information about a needle size to use and what type of thread for stitching a canvas boat cover of medium weight. The information provided was very detailed and so helpful, much more than what I requested.👍
I was connected to a knowledgeable technician and my roomba was fixed in no time
Nathan was quick to respond and the solutions and information he provided was spot on.
Had great practical and pragmatic advice from Kevin. Very reassuring given I was overseas on a long journey. Highly recommended.
Needed help with a refrigerator problem. Wrote a through problem description, submitted it and had a highly qualified tech online with in 3 minutes. We exchanged some specific information about the symptoms of the problem and he immediately knew what to do. He then took a few minutes to collect all the information I needed to make the repair including the exact part and where to order it. The tech was professional, knowledgeable and prompt. Excellent service at fair price. Like it!
They helped me get my email back after almost a week without it. Super easy and it was fixed overnight. Very relieved and thank you Just Answer!
I was pleasantly surprised by the speedy response to my query about a portable air conditioner that wouldn't start. Unfortunately, the suspected culprit was something I couldn't begin to deal with by myself, but that wasn't your fault. You provide a very necessary service, and I will try you again!
I was looking for help & advice for my female pet dog who jumped the fence at our new home and I received the advice the same day, greatly appreciated.
Zoey JD did most of the answering.
She answered many if my questions on fraudulent cases and advice me actions to be taken. She is an expert i litigation. I wl ask preferably ask.her for advice unless she is not around.
Moose gave me enough info to get on the right track to solve the problems. Thanks for all the help.
This website is a scam. They tell you it cost one dollar and then when you put your credit card information in they charge you $28 a month and make it pretty much impossible to cancel.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645