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JustAnswerReviews 12,355

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,818
This company responds to reviews on average within 1 day

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Switzerland
1 review
0 helpful votes
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Thank you for your help
August 15, 2024

Information for Birth certificate. I got the information i needed

Date of experience: August 5, 2024
Canada
1 review
0 helpful votes
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Dave was quick with a reply.
August 15, 2024

I hope the technician will fix it this week. He thinks it is the pump though

Date of experience: August 5, 2024
Texas
1 review
0 helpful votes
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Very ILL little doggy
August 15, 2024

My best friend had been sickly for about a week, but this last day I came home from work and it wasn't just the moping around not wanting to play. I noticed his skin discoloration (yellowish-orange) and when I took him out the little guy was urinating red. I got right on JustAnswer, spoke with a veterinarian who urged me to get him to the hospital asap even though he has an appt. With his own doctor the next day. I rushed him to the hospital to find that he had contracted a terrible disease. Unfortunately, my baby did not make it. But I am grateful to JustAnswer because I did not keep holding off getting him to the doctor. He was able to be cared for gracefully in his last hours.

Date of experience: August 5, 2024
Florida
2 reviews
0 helpful votes
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Good information
August 15, 2024

Was fast reply and informed. Would use again. Nothing more to say.your 50 word requirements are stupid

Date of experience: August 5, 2024
Switzerland
1 review
0 helpful votes
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I got an unfair Hearing for my divorce in Switzerland. BIG THANKSSSS to Mr. AnanK. Because of his very professional support at every step, he convinced me, that there are still good lawyers. I learn to select and reach out to the right one for our Justice. May Gods bless "Mr. AnanK" and every good lawyer.

Date of experience: August 5, 2024
Texas
1 review
0 helpful votes
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The mechanic was incredibly knowledgeable and guided me through the entire troubleshooting process with clear, step-by-step instructions. Thanks to his expert advice, I was able to test and fix the issue myself.

Date of experience: August 5, 2024
GB
1 review
0 helpful votes
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Information and advice excellent
August 15, 2024

The advice I got was brilliant,clear and precise,tthe technicians help was spot on,,so good, by using the advice he gave me,was able to clear the problem. And was sorted pronto, thank you, well worth the £1

Date of experience: August 5, 2024
Canada
1 review
0 helpful votes
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Very kind and patient
August 15, 2024

I was very frustrated with my inability to get into my account and the expert made me feel that my question was important and told me exactly what to do.

Date of experience: August 5, 2024
California
2 reviews
0 helpful votes
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Restitchinga boat cover
August 15, 2024

I requested information about a needle size to use and what type of thread for stitching a canvas boat cover of medium weight. The information provided was very detailed and so helpful, much more than what I requested.👍

Date of experience: August 5, 2024
California
1 review
0 helpful votes
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My roomba fixed!
August 15, 2024

I was connected to a knowledgeable technician and my roomba was fixed in no time

Date of experience: August 5, 2024
Texas
1 review
0 helpful votes
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Just answer was a very satisfying experience their professionals help me solve all my problems thanks just answer

Date of experience: August 5, 2024
Alabama
1 review
0 helpful votes
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Great helpdesk
August 15, 2024

Nathan was quick to respond and the solutions and information he provided was spot on.

Date of experience: August 5, 2024
France
1 review
0 helpful votes
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Clutch sticking VW Golf
August 15, 2024

Had great practical and pragmatic advice from Kevin. Very reassuring given I was overseas on a long journey. Highly recommended.

Date of experience: August 5, 2024
Alabama
1 review
0 helpful votes
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Painless Help
August 15, 2024

Needed help with a refrigerator problem. Wrote a through problem description, submitted it and had a highly qualified tech online with in 3 minutes. We exchanged some specific information about the symptoms of the problem and he immediately knew what to do. He then took a few minutes to collect all the information I needed to make the repair including the exact part and where to order it. The tech was professional, knowledgeable and prompt. Excellent service at fair price. Like it!

Date of experience: August 5, 2024
Maryland
1 review
0 helpful votes
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Got email back
August 15, 2024

They helped me get my email back after almost a week without it. Super easy and it was fixed overnight. Very relieved and thank you Just Answer!

Date of experience: August 5, 2024
Vermont
1 review
0 helpful votes
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Speedy response appreciated!
August 15, 2024

I was pleasantly surprised by the speedy response to my query about a portable air conditioner that wouldn't start. Unfortunately, the suspected culprit was something I couldn't begin to deal with by myself, but that wasn't your fault. You provide a very necessary service, and I will try you again!

Date of experience: August 5, 2024
Australia
1 review
0 helpful votes
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My question answered
August 15, 2024

I was looking for help & advice for my female pet dog who jumped the fence at our new home and I received the advice the same day, greatly appreciated.

Date of experience: August 4, 2024
Malaysia
1 review
0 helpful votes
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Good
August 14, 2024

Zoey JD did most of the answering.
She answered many if my questions on fraudulent cases and advice me actions to be taken. She is an expert i litigation. I wl ask preferably ask.her for advice unless she is not around.

Date of experience: August 4, 2024
North Dakota
2 reviews
0 helpful votes
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Duramax problem
August 14, 2024

Moose gave me enough info to get on the right track to solve the problems. Thanks for all the help.

Date of experience: August 4, 2024
Arizona
2 reviews
0 helpful votes
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Scam
August 14, 2024

This website is a scam. They tell you it cost one dollar and then when you put your credit card information in they charge you $28 a month and make it pretty much impossible to cancel.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645