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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I thought I was paying $2 I ended up paying $68 total cuz they join me up as a member I had one question I just needed to know the closest lawyer to my mother and I still do not have an answer and I'm out $68 so beware. In the end they refunded the $66 so I increased the rating. Not sure why you'd have to become a member to ask questions? Definitely won't use the service again. Might be good for some people but not all.
Keep getting billed for a minimum of seven months. CALLED and called with a repeated response that my account was closed but I had to pay that month (another $47). There is ZERO proof provided so EVERY month the same scam continues. In the process of working with the California DOJ AG's office to get their backing to find out just how many hundreds or thousands they continue to scam. Probably will sue them as that the only things crooks understand
I had an issue with trying to get the phone Galaxy A16 5G cellphone to reset but it wouldn't
So I called you to help me with the problem and you did help me an I thank you from my heart for that thank you Sincerely yours andy anaya
Lost communications with my VNL73
0. The tech knew exactly where to check. He knows his craft amd has resources to share.
Very friendly and personable. Professional attitude. Would recommend your service to anyone else
I was transfer to justanswer by stupid chat bot. I needed help with Google destroying my business by deleting my clients reviews. However just answer representative professiinaly helped me explaining my future steps.
I had never used, or needed to use, this service. But, I can honestly say my first experience was very positive. In fact, accidentally I read it four stars. It should be five stars, but I couldn't go back in and edit my rating. The Appraiser, should be five stars, he did a very good job. Over and above.
I am a DYI'r with substantial automotive skills /experience. However, whenever I get stumped and need that technical assistance, I know I can rely on Just answer to assist me with expertise I need for my specific application.
My experience was great. I am good diagnostician but when I run into - non diagnosed issues without codes it is great to be able to communicate with an expert who is responsive!
Just discovered this service and I'm very impressed. Saved a lot of time & research by having an expert immediately available to provide a trusted & concise answer... and a detailed explanation.
Good experience with the tech he was knowledgeable and communicated very clearly and straight forward
Washer - clothes were coming out with Lint on them. Rep. Told me to get CLR and provided instructions on how to use it. Great help!
The tech assigned to me really knew his stuff. He diagnosed and helped me to rectify a problem that was driving me crazy. I was close to canceling HULU. Now all is well and I'm happily watching my programs thanks to Josh@
Could not be happier! I am dead without my email and getting it back made me a happy camper!
Informative, knowledgeable doctor, assurance of my medical concerns
It was amazing and great information!
He also sent me the info on my rights.
Everything went smoothly in a timely manner. Lawyer was pleasant, helpful, and knowledgeable.
Talked to several people, everyone was very nice, even though problem not solved, not sure what to do yet.
Was a great experience livvy is the best she answered all my q questions plus more and taught me how to spot a scam
All I had to do was ask my question and just answers did the rest, I was put in contact with a professional veterinarian with in 30 mins. But it's not just pets, they have experts in all fields. This is an excellent platform. Very happy with the cost and return on investment
He helped me understand the process about my television installation also that I needed to buy a cable box even after installation which is a relief because I'll be getting the installation before getting the black box delivered. Super nice guy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jerry,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645