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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My doberman swallowed a winter glove at the park. When my husband came home and told me what had happened I looked on line for a solution. Found " Just answer". They were quick in calling me and advising me how to make him bring up the glove. Had 2 hrs before it would be too late. Saved me a trip to an emergency vet as it was late evening and my vet was closed. So glad I found them, they saved me from spending a whole lot of money on a possible emergency surgery.
No one can cancel a subscription which says can be canceled at any time. I do not want this subscription I have never watched it. To me this is false advertising and charging money that is not in the advertisemnt Thiis is a Hulu account to which I have paid a bunch of money. I am very upset now and will let everyone know about this experience.
I was in need of answers ASAP and not from just anyone. I'm a woman so going to any type of mechanic was a no go, I invested in JustAnswer by risk and I got exactly what I needed in seconds so I highly recommend- I did go get it inspected and it was exactly the issue as described.
On point, after they researched the issues I presented, I was given the correct solution.
I needed help with questions about my 1099-s form and Just Answer was very helpful.
Good overall answers and assured satisfaction! The answers on this site were satisfying
I was given info on what to do next. He was concise. He answered my questions; which only brought up more for me. I would need help going forward, after I look up the items he said I should read
They were helpful. They were quick. They were patient. They understood exactly what I needed it and they did an outstanding job helping me get the right answer.
Printer would not do anything. Tech took his time to be sure he was doing right.
Fixed printer finally. Will call again if ever needed.
I have a geriatric yorkie who is about 14 yrs old. She was vomiting a lot one night. The next day I had to work. When I got home my Mom said that she had slept all day and not eaten or drank anything. She was very weak. I stumbled on this site and thought, maybe I can gain some insight on how to help her tonight. Cyrus called a short time later and listened intently. He said that he thought she may have pancreatitis. She had it before about a year ago too. He gave me the name of the meds that the vet would have prescribed at the earlier event. I found that I had some left over from last time! I gave it to her that evening, along with water and chicken broth through a syringe before we went to bed. Woke up this morning and she was doing SO MUCH better! She ate her food this morning and was up moving around. So glad he was able to properly identify the issue and tell me the name of the meds! THANK YOU CYRUS.
On 30 March I was charged $55.00. When I read what the charged was I exited the program right away before getting an answer. They charged me anyway. I do not recommend this website!
Hello,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
We will see. Please remove my card from account. I am not using the square space account and have never used it other than trying to set up
Advised that I continue to monitor closely but also contacted my regular vet in the morning and they advised the same. I appreciate the reassurance that I was doing all I needed at the time. He still seems fine this morning and his diarrhea has decreased significantly!
Good experience, Kevin was patient, helpful and knowledgeable.
While the help was good, I wasn't pleased to find out from my bank statement that it cost me $50.00, I was told it would be less
Hello Lori,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
I agreed to pay $2 and they stole $53 more dollars from me, what an absolute horrible scam! I didn't even interact with a technician
Hello Elaine,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Martha
I hope we've been able to resolve your concerns. If we can assist you further, please reach out through my contact information.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645