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JustAnswerReviews 13,181

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,007
This company responds to reviews on average within 1 day

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Canada
1 review
0 helpful votes
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My doberman swallowed a winter glove at the park. When my husband came home and told me what had happened I looked on line for a solution. Found " Just answer". They were quick in calling me and advising me how to make him bring up the glove. Had 2 hrs before it would be too late. Saved me a trip to an emergency vet as it was late evening and my vet was closed. So glad I found them, they saved me from spending a whole lot of money on a possible emergency surgery.

Date of experience: April 9, 2025
Michigan
1 review
0 helpful votes
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No one can cancel a subscription which says can be canceled at any time. I do not want this subscription I have never watched it. To me this is false advertising and charging money that is not in the advertisemnt Thiis is a Hulu account to which I have paid a bunch of money. I am very upset now and will let everyone know about this experience.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 9, 2025
JustAnswer S. JustAnswer Rep
5 months ago

Hello Martha

I hope we've been able to resolve your concerns. If we can assist you further, please reach out through my contact information.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

Puerto Rico
1 review
0 helpful votes
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Great experience
April 19, 2025

I was in need of answers ASAP and not from just anyone. I'm a woman so going to any type of mechanic was a no go, I invested in JustAnswer by risk and I got exactly what I needed in seconds so I highly recommend- I did go get it inspected and it was exactly the issue as described.

Date of experience: April 9, 2025
Georgia
1 review
0 helpful votes
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Great job 👍
April 19, 2025

On point, after they researched the issues I presented, I was given the correct solution.

Date of experience: April 9, 2025
Indiana
1 review
0 helpful votes
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I needed help with questions about my 1099-s form and Just Answer was very helpful.

Date of experience: April 9, 2025
GB
1 review
0 helpful votes
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Satisfaction Guaranteed
April 19, 2025

Good overall answers and assured satisfaction! The answers on this site were satisfying

Date of experience: April 9, 2025
New Hampshire
1 review
0 helpful votes
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I was given info on what to do next. He was concise. He answered my questions; which only brought up more for me. I would need help going forward, after I look up the items he said I should read

Date of experience: April 8, 2025
California
1 review
0 helpful votes
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Trying to fix my email
April 18, 2025

They were helpful. They were quick. They were patient. They understood exactly what I needed it and they did an outstanding job helping me get the right answer.

Date of experience: April 8, 2025
California
1 review
0 helpful votes
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Good job
April 18, 2025

Great information! Very well explained! Thank you so much

Date of experience: April 8, 2025
Mississippi
2 reviews
0 helpful votes
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Worked great
April 18, 2025

Printer would not do anything. Tech took his time to be sure he was doing right.
Fixed printer finally. Will call again if ever needed.

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Vet Assist
April 18, 2025

I have a geriatric yorkie who is about 14 yrs old. She was vomiting a lot one night. The next day I had to work. When I got home my Mom said that she had slept all day and not eaten or drank anything. She was very weak. I stumbled on this site and thought, maybe I can gain some insight on how to help her tonight. Cyrus called a short time later and listened intently. He said that he thought she may have pancreatitis. She had it before about a year ago too. He gave me the name of the meds that the vet would have prescribed at the earlier event. I found that I had some left over from last time! I gave it to her that evening, along with water and chicken broth through a syringe before we went to bed. Woke up this morning and she was doing SO MUCH better! She ate her food this morning and was up moving around. So glad he was able to properly identify the issue and tell me the name of the meds! THANK YOU CYRUS.

Date of experience: April 7, 2025
Illinois
1 review
0 helpful votes
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Good help
April 18, 2025

Reply was timely. Assistant was well-informed and polite.

Date of experience: April 8, 2025
California
7 reviews
3 helpful votes
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Getting cheated
April 18, 2025

On 30 March I was charged $55.00. When I read what the charged was I exited the program right away before getting an answer. They charged me anyway. I do not recommend this website!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 30, 2025
JustAnswer S. JustAnswer Rep
5 months ago

Hello,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Alabama
1 review
0 helpful votes
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We will see. Please remove my card from account. I am not using the square space account and have never used it other than trying to set up

Date of experience: April 8, 2025
North Carolina
1 review
0 helpful votes
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Advised that I continue to monitor closely but also contacted my regular vet in the morning and they advised the same. I appreciate the reassurance that I was doing all I needed at the time. He still seems fine this morning and his diarrhea has decreased significantly!

Date of experience: April 8, 2025
Ukraine
1 review
0 helpful votes
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Question Review
April 18, 2025

Great experience, qualified expert and comprehensive answer

Date of experience: April 8, 2025
TT
1 review
0 helpful votes
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Good experience, Kevin was patient, helpful and knowledgeable.

Date of experience: April 6, 2025
California
1 review
0 helpful votes
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Cashapp issue
April 17, 2025

While the help was good, I wasn't pleased to find out from my bank statement that it cost me $50.00, I was told it would be less

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2025
JustAnswer S. JustAnswer Rep
5 months ago

Hello Lori,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Macao
1 review
0 helpful votes
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Help
April 17, 2025

Great. Was well worth my time and was very helpful. Would strongly recommend

Date of experience: April 7, 2025
Canada
1 review
0 helpful votes
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Utter theft 🤬
April 17, 2025

I agreed to pay $2 and they stole $53 more dollars from me, what an absolute horrible scam! I didn't even interact with a technician

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
JustAnswer S. JustAnswer Rep
5 months ago

Hello Elaine,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645