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JustAnswerReviews 13,355

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,043
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Canada
1 review
0 helpful votes
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Just took a phone call
June 23, 2025

Made a query, got an immediate response and got a call. The help was immediate and thorough.

Date of experience: June 13, 2025
California
1 review
0 helpful votes
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Need help on Tiktok
June 23, 2025

I needed help fivuring out what to do about Tiktok blocking videos because I need to be 16 yrs old but I am 83 years old!

Date of experience: June 13, 2025
Tennessee
1 review
0 helpful votes
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Laptop
June 23, 2025

Matt was very very helpful. I hadn't been on my laptop for several months since retirement. He helped me with my issue even though I paid $199 as indicated from your site.

Date of experience: June 13, 2025
Canada
1 review
0 helpful votes
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Excellent advice!
June 23, 2025

I had questions for two different experts and both times my questions were answered in a timely, professional, and reassuring manner. Sometimes it is the fear of the unknown that locks us up and causes intense anxiety. Texting with the two professionals allayed my fears and gave me the right answers to move forward with my situation calmly and with confidence.

Date of experience: June 12, 2025
Texas
1 review
0 helpful votes
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Awesome Atty
June 23, 2025

If more attorney could be like him we the world would be a better place

Date of experience: June 13, 2025
Texas
1 review
0 helpful votes
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Specific information
June 23, 2025

I had talked to other lawyers in the phone and all they said was that they could not help me.
Brandon not only answered my question, but gave me details on how to proceed.

Date of experience: June 13, 2025
Oregon
1 review
0 helpful votes
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I say very good.
June 22, 2025

Steps were state, and a time limit, no fees need to send. No more was need to say.

Date of experience: June 12, 2025
Georgia
1 review
0 helpful votes
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Refund
June 22, 2025

I requested a refund & it was granted since my issue was not solved by Pasha

Date of experience: June 11, 2025
Maine
1 review
0 helpful votes
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Knowledgeable and helpful
June 22, 2025

Though ultimately the electrical issue with a 2015 Honda CR-V wasn't fixable without a specialist, the mechanic was thorough as we were going through the process of troubleshooting. Ultimately I didn't have the right tools to get beyond a specific point in the process. Mechanic's advice was sound, and explained my options going forward.

Date of experience: June 12, 2025
South Carolina
1 review
0 helpful votes
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Made my day
June 22, 2025

Every now and again, i have an interaction with someone and it reminds the cynic in me that there still are people who take pride in their work and genuinely want to help you. Charles did that for me today. His knowledge, (obviously gained from experience), helped me solve multiple problems with the service doors in our shop. They were poorly installed, and this i knew, what i didn't know was how to fix them. His bank of knowledge is extremely vast and he kept responding to me, even when i wasnt asking anything. And that meant, he was really trying to solve my problems and thinking about it. So thanks charles. Seriously.

Date of experience: June 12, 2025
Canada
1 review
0 helpful votes
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Awesome
June 22, 2025

Very well done by Chris. Patience with me and detailed explanations.

Date of experience: June 12, 2025
California
1 review
0 helpful votes
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Great response
June 22, 2025

Dr Davis was wonderful. Very reassuring and willing to spend time with me.

Date of experience: June 10, 2025
Virginia
1 review
0 helpful votes
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Employment question
June 22, 2025

Print helpful response. Easy to understand instructions.

Date of experience: June 12, 2025
Sweden
1 review
0 helpful votes
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I only had one question- would have preferred pay by the question

Date of experience: June 12, 2025
Kentucky
1 review
0 helpful votes
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All concerns were cleared up
June 22, 2025

Wonderful job very knowledgeable knew exactly what what the problem was as soon as I explained my situation took no time at all to give me the answers I needed

Date of experience: June 12, 2025
Illinois
1 review
0 helpful votes
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Great help
June 22, 2025

Shawn was great, very knowledgeable, helpful and friendly.

Date of experience: June 12, 2025
Pennsylvania
1 review
0 helpful votes
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Pool problem
June 22, 2025

Drew on chat steered me in the right direction…………………………………

Date of experience: June 12, 2025
Illinois
1 review
0 helpful votes
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Excellent help.
June 22, 2025

All my concerns were dealt with in a very easy to inform way. However it took quite awhile to get my answer from the vet. That being said, for non life threatening conditions this is an excellent option especially when vets are so backed up and exotic vets are very hard to find.

Date of experience: June 12, 2025
Sri Lanka
1 review
0 helpful votes
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Dr. Michael was thorough, knowledgeable beyond compare, compassionate, and most importantly he stuck with me until my fur baby Cooper was out of the woods and track to actual long term recovery. Fresh out of ER he was put on 6u of insulin. Dr. Michael Salkin informed me he was badly underdosed and now, at 22u, my baby is starting to be his normal self again. My fiancé and I went from discussing euthanasia and building his coffin back to enjoying his company on the couch with us and him doing a slight jog to his food bowl at dinner time. My boy is a complicated case given he has cushings and diabetes and Dr. Michael Salkin provided me with more information and made me feel more heard and acknowledged then I have at any vet, internal medicine, or other specialist appointment. He followed up to see how Cooper was doing, just things that showed this is definitely his craft, his calling, and his clients are lucky to have him. I even joked to my fiancé that cooper and I may need to take a road trip for a in person vet visit so he can get his cushings treated because we don't have a vet willing to do that until diabetes is controlled. 2 levers impossible to tame when found at the same time. I've stated before, the hardest part of JustAnswer is getting connected to a professional. This time I had zero issues. And now I've found someone who also specializes in rabbits which I also own. I feel like I'm winning all over. Can't thank Dr. Salkin enough. When you give the gift of more time, a thank you will never suffice.

Date of experience: June 12, 2025
New York
1 review
0 helpful votes
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I had the pleasure to use JustAnswer for an important legal matter and this was the wisest decision I made considering the regular prices and processes in NY that I would have needed to consider otherwise. Great service

Date of experience: June 12, 2025