• Jumia.co.ke

Jumia.co.ke

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Overview

Jumia.co.ke has a rating of 3.33 stars from 12 reviews, indicating that most customers are generally satisfied with their purchases. Jumia.co.ke ranks 451st among Clothing Other sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    3
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Jumia.co.ke?
Top Positive Review

“Great Service but”

Elvis M.
11/25/21

They are trustworthy; however, I wish they could resume their pay after delivery services. They also need to improve on their delivery timelines and schedule, the order was delayed a couple of times.

Top Critical Review

“Pathetic at every level”

Imtiaz K.
3/19/22

Poor products, poor website (fake return locations, fictional pin locations sent on SMS for returns, fictional button for "live" chat) the phone number provided has endless recordings which lead nowhere, very poor phone and in person service at Kaka House. Most products offered are close to junk - I got a fan with multiple missing parts... it was quite an adventure to just try to return it. No point going through Jumia. Just identify the brand you want and buy directly from the store online.

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user elvism59
1 review
0 helpful votes
November 25th, 2021
Verified purchase

They are trustworthy; however, I wish they could resume their pay after delivery services. They also need to improve on their delivery timelines and schedule, the order was delayed a couple of times.

Tip for consumers:
Separate groceries and foodstuff, from other orders; and they will be delivered faster.

Products used:
foodstuff

Service
Value
Shipping
Quality
Thumbnail of user claram145
2 reviews
1 helpful vote
May 9th, 2019

The best online store so far in Africa. You get what you order and if you have any issues, they are resolved on time. I love their services

Thumbnail of user tessm30
5 reviews
1 helpful vote
June 3rd, 2019

I have ordered a lot of things with jumia and they've always delivered with great services and staff as well.

Thumbnail of user jackeyn
2 reviews
0 helpful votes
May 11th, 2019

You get what you asked for, something I hadn't expected especially for electronics. I'm now open to shopping with Jumia

Thumbnail of user clarkkentk
151 reviews
2,516 helpful votes
August 4th, 2016

They got my phone delivered right to my doorstep within 24 hours. I couldn't believe it

Service
Value
Shipping
Quality

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About the business

Jumia - Kenya's No. 1 Online Shopping Mall | Shop Online for electronics, books, shoes, fashion & more from top brands?_? Enjoy pay on delivery - Order now!

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