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Corporate Values


Jumia.co.ke has a consumer rating of 3.88 stars from 8 reviews indicating that most consumers are generally satisfied with their purchases. Jumia.co.ke also ranks 29th among Clothing Other sites.

  • Service
  • Value
  • Shipping
  • Returns
  • Quality
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How would you rate Jumia.co.ke?
Top Positive Review

“Excellent customer care service”

Clara M.

The best online store so far in Africa. You get what you order and if you have any issues, they are resolved on time. I love their services

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Top Critical Review

“Tread Very Carefully”

Yvonne S.

Jumia entices you with all manner of promises and sugar-coated deals,but once you're drawn in they really can't care less.Bought my son a tablet from them for his birthday.When it was delivered,we immediately noticed its WiFi capabilities were down.On calling Jumia,they said they couldn't really guarantee the features on their listings are accurate since they deal with third-party vendors.What a load of c***.So my only alternative was to wait a week for their agent to come confirm my claims were true,then they might try follow up with the vendor.We've never felt so cheated

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Reviews (8)




2 reviews
1 helpful vote
May 9th, 2019
The best online store so far in Africa. You get what you order and if you have any issues, they are resolved on time. I love their services
5 reviews
1 helpful vote
June 3rd, 2019
I have ordered a lot of things with jumia and they've always delivered with great services and staff as well.
2 reviews
0 helpful votes
May 11th, 2019
You get what you asked for, something I hadn't expected especially for electronics. I'm now open to shopping with Jumia
151 reviews
2,431 helpful votes
August 4th, 2016
They got my phone delivered right to my doorstep within 24 hours. I couldn't believe it

Q&A (5)


It's legit. I have personally dealt with them on several occasions

By Clara M.

It's easy, through phone call, you can get to customer care executive. Their mail also is reliable

By Clara M.

I have dealt with them severally and they have not disappointed

By Clara M.

Can’t see your question? Ask to get answers from the Jumia.co.ke staff and other customers.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Jumia - Kenya's No.1 Online Shopping Mall | Shop Online for electronics, books, shoes, fashion & more from top brands ?_?Enjoy pay on delivery - Order now!

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