Judaica Web Store

DO NOT TRUST THE NEGATIVE REVIEWS! I have ordered Ahava products and other Dead Sea cosmetics from this site for many years now and am always satisfied. They carry product lines from Ahava that you can't buy in other places online and brands I haven't seen before, like Edom and Elemin. The prices are usually a lot less than I see in the store or other places.

It is a good place to find Jewish themed gifts and I have purchased quite a few items, off the top of my head bookmarks, challah covers, some decorations for my home and some gifts for weddings and bar/bat mitzvahs.

Last month I purchased a gold plated pendant, necklace, and giftcard from them. The necklace and pendant arrived completely tarnished and grey and there was no giftcard. Their site clearly states on their return policy they will give you a full refund for product defects. This was a product defect and missing giftcard, and they denied me a refund immediately. This is why I shop on Amazon and will continue to shop there for jewlery. I should have read reviews about this company first as they have poor reviews and I see why. They purposely sell tarnished jewelry. They even admited in an email to me that they forgot to polish the necklace and instructed me to do it. I had pictures to prove the tarnish and discoloring but they ignored it and denied me a refund no further discussion. They were very rude. This grey tarnished jewlery is not what I paid for, and polishing did not work. This is not gold plated it's fake, fraudulent metal, and their resistance to give me a full refund shows they dont care about their customers and knowing sell poor quality jewlery with false advertisement of refunds that they do not offer. Stay away from, go through Amazon as they process refunds and take care of their customers concerns.

I ordered 2 pendants from JudaicaWebStore- 1 with a silver chain and 1 with a silicone cord, which I paid extra for. Although the pendants are lovely, the weight is lighter than I had hoped for the price, and the silicone cord really cheapened the piece. I emailed the business and told them I was dissatisfied with the silicone cord, and asked if I could send it back to be replaced with the silver chain, which had been the same price. They told me I could put it in an envelope with $6.00 for return postage, and they would send me the silver chain. When I went to remove the pendant from the cord, the pendant opening was simply too small to go through the clasp, so I cut the cord, right at the clasp, and sent all the pieces back, with my $6.00. Well, I received an email telling me they would not replace it, as it was "broken". I explained that I simply could not take the pendant off without cutting it ( btw- the cord is a piece of...- and the clasp can be easilly put back on by a jeweler). I have been emailing them back and forth, and they keep saying I sent them a broken cord, regardless of how I explain why I needed to do this! It would cost them NOTHING to provide good customer service. I will NEVER do business with them again, and want to let everyone know that the customer service is awful. In this day and age, with so many choices, and so many companies providing great service, there is simply no reason to shop here.

I had a gathering of a few friends and family. The 1 Jewish participant had chatted a lot about anti semitism over the year incl the awful Kanye. His Judaica items and heirlooms were taking on greater importance. I thought it would be great for his gifts to be items from Israel. I ordered 3 items on Dec 17th with the fastest delivery using Express Mail noted as 2-4 business days, getting items to me in Palm Springs by Dec 23rd (prior to the bad weather obstructing delivery potential). $160 of items costs $200, $40 for shipping.

Turns out another 2-4 days are required within Israel to assemble the package of items prior to shipping them. The only way a customer would know to know this is if they happen to notice & read the small "When will my order Arrive?" in the lower right hand side of the screen BEFORE you get to the shipping page where destination details are entered and shipping options and costs are shown. Very misleading.

And the company is well aware of this based on the 1 star reviews pertaining to shipping and their responses to customer complaints which I only thought to check after the order was placed given my curiosity over how I got timelines so wrong and after I had a few email exchanges with a co. Rep.

My Jewish guest was the only one to not receive a gift during our Christmas / Hanukah celebrations and is now leaving Palm Springs, a day before the gifts are estimated to be delivered in PS. Given that a large portion of business likely results from the diaspora ordering items for time sensitive dates like birthdays, bar mitzvahs, Hanukah, etc. this seems bordering on dishonest. Very disappointed.