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Joswen has a rating of 4.0 stars from 24 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joswen most frequently mention wedding dress. Joswen ranks 339th among Wedding Dresses sites.
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My dress arrived securely packaged & beautifully made. I was a bit worried about ordering from an online company, but after reading all the positive reviews I decided to go ahead, I ordered a custom made one. The dress arrived exactly the colour I ordered and it fits beautifully. I cant wait for my sons wedding to wear it. Thank you Joswen team.
I recommend that you Do Not order from this company. I ordered a custom dress for my son's wedding. One color, dark green. It came in 3 different colors, dark green body, Christmas green sher upper and celery green embellishments. The custom sizing was also wrong. The dress was returned, at my cost, because of the color issues. They refunded a portion keeping approximately $80 for "administrative fees". The dress was unwearable with the color combinations. The product was NOT what was presented in the catalog. They shipped a dress made of 3 different colors and refuse to reimbursement for the money paid, they have the dress and approx. $80. Plus I am out the shipping costs to send it back. (Their so called legal dept is snarky to deal with and use poor grammar with misspelled words.) I have reported them to the federal trade commission and other governing agencies.
I recommend that you Do Not order from this company. I ordered a custom dress for my son's wedding. One color, dark green. It came in 3 different colors, dark green body, Christmas green sher upper and celery green embellishments. The custom sizing was also wrong. The dress was returned, at my cost, because of the color issues. They refunded a portion keeping approximately $80 for "administrative fees". The dress was unwearable with the color combinations. The product was NOT what was presented in the catalog. They shipped a dress made of 3 different colors and refuse to reimbursement for the money paid, they have the dress and approx. $80. Plus I am out the shipping costs to send it back. (Their so called legal dept is snarky to deal with and use poor grammar with misspelled words.)
I have reported them to the federal trade commission and other governing agencies.
Is there a Star minus? I ordered a dress for my daughter's wedding. I am a size 12 but because I knew it was coming from China I ordered a 14 thinking I rather it be a little big rather than too small. BUT no way, there were Spots on both the bodice and jacket, bead work is bunchy (resulting in tightening of waist and buttocks), Hemline is uneven. Back split was uneven and the jacket is a US Size 10 (measured it) and not US 14. They suggested I sell the dress and offered to make me a new dress at 50% of the cost or refund of 30%. Either way you lose!
I sent them all my measurements for a custom dress to be made. I waited weeks and when it finally got here looks like a sack. Doesn't fit well at all. Would never order again Deb from Australia
Tip for consumers:
Do not use this company.
The dress eventually arrived.
The bust area was placed very high on the torso so it looked stupid, the cup area was empty because boobs were several inches below. The length from shoulder to mid bust was severely wrong. There was no way you would go out in public.
I immediately emailed and sent photos. There were also no tags on this dress even though it comes with a warning that dress cannot be returned without tags. Hmmmm.
I posted dress back expecting a full refund. Ha Ha.
They think the dress is fine and gave me a $94 refund on a purchase of $154 + return postage.
Currently trying to get reimbursed through Pay Pal.
I would not recommend Joswen Dresses to anyone.
This company sells dresses poorly made in china and never sized right. I have had two experiences with them and each was bad. The first the dress didn't fit, I have to send it back to the UK after several emails and offers to take 20... 30 40% off. The 2nd was worse telling me it was my problem. Do not under any circumstance use this company
The positives were that the custom sizing was completed correctly and the dress fit. The request to lengthen the jacket was also done. The lace fabric in the color chosen was nice. The rest was a disappointment. The dress was shipped from China. The jacket and dress were lined in a very course cotton fabric instead of a thin smooth fabric which is typical. It made the jacket and dress very heavy and bulky. The built-in bra was heavily constructed making the bodice stiff and way out of proportion. The decorative trim had large sequins which were not well seen in the pictures and created a very cheap look. Overall, not a dress that I would ever wear. It fit, but that was it. A gamble on an online retailer with a no-refund policy that did not pay off.
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For that special wedding day, perhaps your anniversary dinner, the heart warming renewing of your vowels, high school graduation, a formal event maybe you just want to look special because you deserve to! Lets not forget of course the parties of all kinds. We believe the dress you decide to wear reflects who you are; it signifies the importance and glamour of the occasion. Joswen was created because we were tired of seeing people “MAKE DO” because of budget constraints. So it is high time you CAN get the dress of your dreams without being concerned with the high costs associated with top-level fashion. We make it affordable for everyone. JOSWEN is a trusted global supplier, delivering to you nothing but the highest quality custom tailored dresses that will make your day unforgettable.
Beginning as a dream in 2009, Joswen set out on the painstaking task to find you the best designers, the best materials and all at the best prices. Our dream is making your dream day a reality. We bring the world a click closer by presenting to you our excellent array of wedding gowns, special event dresses, wedding party dresses, and accessories. Our customers can browse the extensive and exquisite online selection from home, choose their favorite dresses and ask us questions anytime to help better select the perfect gown. We work tirelessly so you’ll be nothing but over joyed the first time you try your new gown on.
Joswen believes in your dreams and that is why we don’t believe in extending our customer base. We believe in extending the size of our family. Being apart of our family means you will be treated with respect, dignity and as an outcome, you’ll get the best gown you’ve ever laid eyes on at a price that simply screams YES PLEASE!
We are a Wedding dress manufacturer for Ladies Event and special occasion wear.
Upon advising John that the dresses and size chart are designed and cut for women and don't typically suit a mans body shape when ordering a standard sizes, he was willing to proceed with his order and take a chance on a standard size ladies dress.
We have a tremendous support base of men who buy our dresses for pageants and special events, and under our suggestion, they all choose to select a custom size option for a little bit extra $$$ and the results have been nothing but perfect.
Unfortunately, John in this case decided the extra spend wasn't worth it and insisted on the standard ladies size to suit his male shaped and cut body.
Under consumer law, we can't deny John the product and this outcome is unfortunate but expected.