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JollyBelle has a rating of 1.4 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about JollyBelle most frequently mention customer service, phone number, and credit card problems. JollyBelle ranks 573rd among Dresses sites.
I ordered 2 prom dresses and their delivery was super fast. The sizes and colours are exactly as displayed on their site. Excellent service!
The dress we received was not even close to the one pictured online. It was a horribly made knockoff. Cheap materials, terrible sewing, uneven hems and seams, cheap breast pads unevenly sewn in different directions, threads hanging off. The list goes on and on. Dress arrives from Singapore, balled up in a plastic bag, inside a plastic pouch. They will not refund your money. We learned a $178 dollar lesson and had to buy another dress. It was a complete joke.
I was concerned about ordering a dress with all the "rules" adhered to my purchase but I did. When the dress came, it was beautiful! However, upon inspection the neckline was way higher than in the picture-which shouldn't even have issue because base on all other measurements there should've been a standard length from waist.
The armholes were a little snug and closer/further inspection showed oddities in the fabric. I would've been 100% content if the neck hadn't been off. My daughter loves the dress and looked beautiful in it but I wouldn't order from them again. If you didn't know what the dress had looked like on the pics then you wouldn't think it was a problem-but I knew. Communication via email was simplistic to say the least. They wanted pictures and after I sent them, said basically they saw nothing wrong with neckline or the fabric... they were willing to credit me 5% but by that time I was done with them. It's great to not have a dress like anyone else but it can be costly in money, time & frustration.
Dress came quicker than expected. Was a little big and longer than it should have been. The color was off from the picture... was supposed to be champagne but more of a cross between nude and peach. I got the dress for a good price for homecoming dress but I severely underestimated alteration fees. To have dress shortened and other alterations, the alterations ended up costing more than the dress... so it went from $140 to $300 after alteration fees if $160. So I would not purchase again. But otherwise dress was fine. As far as complaints on returns... that is stated on site that once purchase is made all sales are final.
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