JoiphoneReviews 5

Worst company ever. Last year I purchased service from JoiPhone. I installed it and it seemed to work ok. After about a month, I started to use the phone more and noticed serious quality issues. The line was staticky and would not connect half of the time. I contacted them and they wanted to send me a replacement adapter. This took about 2 weeks to coordinate and get in. It still was crappy. I asked for a refund and they denied it saying that I was over my 30 days, which I was, only because they wanted to send a replacement that took 2 weeks to arrive. I told them to cancel the service, but even though I prepaid for a year they would not refund ANY money.

Here we are a year later and I have started receiving emails that I owe them money because they cannot charge the original card I used to pay for service. Thankfully it expired. I have contacted them and finally have confirmation of cancellation, but they are threatening to turn me over to collections for another YEAR of service. STAY AWAY from this shady company! Use RingCentral instead. They had no problem making their product work at my home. I'm in the process of filing Class Action Lawsuits against them, but all of you, please start filing complaint to FCC.

Last year I purchased service from JoiPhone. I installed it and it seemed to work ok. After about a month, I started to use the phone more and noticed serious quality issues. The line was staticy and would not connect half of the time. I contacted them and they wanted to send me a replacement adapter. This took about 2 weeks to coordinate and get in. It still was crappy. I asked for a refund and they denied it saying that I was over my 30 days, which I was, only because they wanted to send a replacement that took 2 weeks to arrive. I told them to cancel the service, but even though I prepaid for a year they would not refund ANY money. Here we are a year later and I have started receiving emails that I owe them money because they cannot charge the original card I used to pay for service. Thankfully it expired. I have contacted them and finally have confirmation of cancellation, but they are threatening to turn me over to collections for another YEAR of service... STAY AWAY from this shady company! Use RingCentral instead. They had no problem making their product work at my home...

Three weeks prior to my renewal i decided to cancel my service. I called there customer support, and was told specifically what to do. So i did as i was told.
As two week mark neared they cheated me and stated that they could not release my number till the day of renewal. Even after i had already stated i will not renew.
On the day of renewal they billed me 205 dollars. Trusting the company i thought they made a mistake so i called. They said they were waiting for equipment to process, but are aware that i had canceled.

I didnt see the money in my account for a month, so i called every day, but no response. Finally 2 months later of persistent calling there customer care and emailing them. They said case closed, no refund.
I was****** and i reported this to my card and BBB.

They responded by stating I didnt follow the process. Here i called way in advance and followed what the rep said and they never once said you emailed the cancellation to the wrong department. They gave me every excuse in the book.

These guys are thieves. I have paper to prove it.