“Elderly parents left stranded”

My parents recently booked a holiday to Croatia and including a pilgrimage to Medjugorje. They had a wonderful time until they arrived at the airport for their flight home - which was cancelled. The company rep told them it wasn't her problem completely abandoning them. They were left with no alternative flight for days and had to find hotels and flights home without assistance. It was high season and it took them hours to find a hotel not fully booked. Both are in their late 70's. The flight they eventually found - 2 days later was in a different city - hours away in an expensive taxi they also had to self fund. On their return I wrote to the company to ask for an explanation - not even an acknowledgement of my email!! Thoroughly disgraceful way to treat any customers and completely spoiled their trip. Take my advice - Never EVER book with this company that cares so little for customers - especially vulnerable elderly ones - when in trouble. This company charged enough to book everything but took zero responsibility when something they booked was cancelled.