Joann FabricsReviews 586

I went to my local store to check out the closing down sales and they were junk. All that is left is incomplete packages, opened boxes and parts of existing kits. The discount on these items is not enough to tempt you into buying, its a shame because I think most of the remaining stock will end up in the garbage bin. I found one item I wanted to purchase but it was in the wrong color, the staff told me to get it online, I tried to shopjoann.com but they wouldn't let me checkout what I wanted and when I rang up the store they said it was because they never actually had it in stock. Eventually I went back to my local store and asked again and to my surprise they said they did have my items in stock and went and fetched them from in the store room, thanks to Susan at the Williamsport store who finally solved the issue. The staff looked pretty deflated aswell, I asked for some help and the lady told me to wait whilst she served someone and never came back. Its a shame to see joann fall like this as I use to love shopping her.

I purchased a gift card for my wife at Christmas, now they won't let me use it because they are in bankruptcy. Be very careful they do not stand behind what they say!

Their site says 6 to 10 business days but that's ridiculous. My order is now 8 business days and still not shipped. There is no reason why they should take so long to ship items, when most companies ship within a couple days or less. No wonder they have filed bankruptcy twice and are closing stores. I won't order from them again.

I decided, since there was a sale of yarn online, that I would buy some. It was listed as being in stock online (which was my first mistake, as there was absolutely none in the actual store...) so I attempted to order. First, it didn't accept my COMPLETELY correct information regarding my card info and address, saying I was making a mistake with it. I had to re-input all of my information 3 times over. Second, they put a pending charge of $27 on my account when the order was only $17, including tax. Third, the order is not showing up ANYWHERE. No indication on the app or website that I've made a purchase, and not one email, either. I bought yarn for pickup because it was supposed to be convenient... this is far from convenient. Do NOT buy off the app or website! It is actual trash.

I was in the store a few weeks ago and the "store manager" was as just sitting behind the register as all of her employees were working very hard. She was very nonchalant and sorta rude the way she spoke to customers ahead of me

We ordered 2 "in-stock" items for pickup from local store. These are Christmas gifts. Later order is cancelled, but Joann offers free shipping for order online. So we order those 2 items online on Dec 10. Website shows that shipping labels are created on Dec. 15 and 17 respectively, but USPS has still not received either of the items by Dec. 18. Joann sends us an email that items are being shipped. But why do I suspect that the items are NOT IN STOCK, and that Joann wants to fool us into thinking that they are shipping the items so that they do not lose the sale to a competitor.

The store is absolutely disgusting. The floors are dirty and streaked with who knows what. But worst of all at least 10 aisles were completely blocked with bins of merchandise. Last time I went I thought it was bad and there were maybe two aisles blocked. I've had bolts of fabric fall on me because the shelves are not stable.

This is a large movement operation (money, drugs) for the CIA. The entire fabric industry is their PET. You see, look at all the heroin you can put in the cardboard tube of the fabric roll. Got that?

I ordered a pair of quilting scissors online and I selected PayPal as a payment method. It automatically sent the order without me given the opportunity to review the information. It chose an address that I no longer live at. Attempting to contact customer service told me that the order cannot be altered or canceled after submitting and I would have to wait until it ships for a refund

I placed an order online line using a joann gift card. Never received. Contacted customer service and was told they could not trace gthe order using the gift card number or my name. I was angry and let him know. When I went to place the order again, but for pick up at store, my gift card was empty. There was 20+ dollars on the card, now it is zero. Because I was angry, they emptied my card for spite. Shame on you joann fabrics.

I ordered 4 yards of fabric and entered a coupon code. The site said my order came to $12.17 with shipping (no sales tax on fabric in my state) but as soon as I hit accept and pay my credit card origination beeped and said I had been billed for $33.15 I take screen shots when I buy things so I remember to keep track of credit card purchases. I sent the screen shot to customer service expecting to get a refund but was told it was a "pricing error" and they aren't going to fix it. So what they are saying is the site can tell you that you owe one amount and then charge you for a completely different amount.

This has to be the worst online delivery service I have ever experienced with online shopping! 🚫dont

Don't use the online store. If anything goes wrong with the order they will refuse to help, saying they cannot fix anything. Too much hassle. Shop in store or a different online store.

This place accused my husband of stealing a shirt because he had a sticker on one he had purchased a few days prior. My husband buys all his shirts from here! He asked them to check the cameras so they could apologize but they refused so he asked for a different PIC and they said nope and told him dont come back in w a sticker or w out proof of purchase

I needed to write this review to hopefully wake Joann's up. I recently ordered 3 skeins of yarn and 3 different sizes of sewing machine needles. My order was sent out by item. Yes can you believe it!
One package of sewing machine needles came in a LARGE plastic mailing bag. I then received 3 boxes about 14 inches long, 1 with 2 skeins of yarn, 1 with one skein of yarn and 1 with two packages of sewing machine needles in it. All the boxes were packed full of brown paper to take up the room. Silly thing was any one of these containers would have held the entire order without the addition of the brown paper to take up the space. Joann you need to rethink your shipping methods! This kind of waste is why our landfills are filling up.!

I ordered a bolt of fabric online for quilting. Even though the website said it was in stock, it took them almost a month to send it. When I got it, I was horrified to find that I didn't get a full bolt of fabric, but rather two unequal sized pieces. I contacted them through their website and after going around with this person, she said that when you place an order, it can come in many different pieces to add up to amount you ordered. I couldn't find this anywhere on the site. And on top of that, when I measured the two pieces, they were about 4 inches short of being 8 yards. I asked for a discount (she said I could send it back for a refund, but I explained that I'd already purchased all of the other fabrics and would have a hard time finding something that would match everything the way this did) and she finally sent me $15 online credit to buy something else. I asked to be escalated to a manager to which she never replied. Clearly those working in customer service do not have a clue about sewing or crafting. This is total misrepresentation! This was December and January and they still haven't changed the wording on their website. Beware that you could end up with pieces of fabric that won't work for your purposes if they are cut into multiple pieces.

I've been watching a certain piece of fabric. A friend told me it was not currently marked down so that meant I could use my 50% off coupon. Living in Maine means there are not many fabric store options. I drove 40 minutes to topsham and got it cut only to find out it didn't count. It was 25% off. No sign. I was told their printer was broken. I think that means they should have whipped out a marker and made the appropriate signs or accepted the coupon. I consider this deceptive advertising.

This business has recently blocked me again from buying online and getting the best discounts they offer. I buy a lot of yarn and I also sell the yarn on Amazon. Others sell the yarn they buy from Joann's, Michaels, Hobby Lobby etc. There will always be people that does this. We sell the yarn at a higher price to people that don't have a craft store in their town. Joanns is not threatened here. Sellers like me buy shopping carts of their yarn. You'd think that would please them. It keeps them in business. I wrote a review before and then they let me buy online like others again. Now they decided to take that option away again! This store plays games with everyone! Not just me. They don't deserve any business! Michaels has never done that to me.

Ordered 14 items online for pick up at nearest store. Card billed in minutes. 2 hours later got email saying "part" of order was ready for pick up. Order detail showed 13 of the 14 items were unavailable, refund pending. The 1 available item is useless without the unavailable items. Called customer service to just cancel order. Was told they can't/won't cancel orders. Best to go to store, pick up item and immediately return it. That will be a 40 mile trip for me wasting my time and gas. Tempted to just not pick up the single item and see what happens at the end of the "will hold your order for 5 days" period. Bet I'd be screwed out of my $12.99. Too many other reputable stores out there to have to deal with a shady company like Joann.