Overview
J.Keats has a rating of 2.1 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with J.Keats most frequently mention and customer service. J.Keats ranks 68th among Contractors sites.
I originally ordered a toilet and received email saying it would be delivered 4/19. On 4/25 still nothing so I contact support. After waiting 2 days for a reply they report the item is discontinued. Ok, so I order the newer version and am told it will ship ASAP. It arrived on May 10th (not exactly fast since I've already been waiting for a month). It was damaged beyond belief so I refused the order. I called support that day as now I'm in trouble on my customers time line to complete the project. I'm told they will ship out replacement ASAP and send me shipping details. Today is May 16th and still nothing so I call them again. They say they've sent the request to shipping but have no update on when it will ship. Two months and too much time invested so I cancelled the order and went with a competitor that is the same price and will deliver it next week. Just a really bad customer experience that I won't repeat. I'd suggest you try other places and don't waste your time with this company.
Worst decision I ever made was to purchase a bathroom vanity from this company. They lied about everything on their website regarding their sales and delivery process. HORRIBLE!
Even the delivery guy was a jerk and wouldn't even bring the item in the home.
For spending over $2,000 with this company, that's ridiculous!
Keeping my fingers crossed that this is the item I ordered and we didn't get ripped over further. But my hopes aren't very high since they've sucked every step of this process.
Purchased a bathroom vanity from them for $368.00. When it arrived it was covered with Home Depot stickers/logo. When I went to the Home Depot site I saw the same cabinet for $200... I think they purchase from Home Depot and then turn around and almost double the price and sell to innocent online shoppers. What a rip off! Would return but have to pay for the return myself - another hit to the pocketbook!
I ordered a 42" Seacliff Bay Vanity & Mirror set. It was packed really well packed and arrived in perfect condition. The vanity is solid and well made. And the mirror is awesome. Can't be more pleased with it. Even better than the picture. I spoke to Andrew at Jkeats to track and he was very helpful. Came just when he said it would. Very happy all around!
Excellent quality. Fast execution of the order. Ordered several times. I am very happy with it. I recommend
We ordered a great new vanity for a small bathroom remodel. It came timely and in perfect condition. I used JKeats because it was the best price of all internet sites.
Ordered a sink two weeks and still no sink. No way to contact anyone. This company is a joke. STAY AWAY!
Very satisfied with the vanity we purchased. Excellent quality. Customer Service staff were very professional and helpful.
Great communication, Great Price, Beautiful Vanity. Definitely the focal piece of our remodeled bathroom.
Consistent communication, updates and follow up. I will order from J. Keats again.
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- Pompano Beach, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members