JJ's House has a rating of 3.94 stars from 3,035 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress, and good quality. JJ's House ranks 2nd among Wedding Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!
I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!
So far I've ordered a junior bridesmaid dress and a flower girl dress. One was too big, one was too small. I used the try it before buying it option and the return process was easy to do, except that I tried to return it through the post office when I should have gone directly to UPS. So I reordered, and they shipped it out on the same day that i ordered it. So far I'm impressed with nothing bad to say.
Products used:
A Junior Bridesmaid dress and a purse for the mother of the bride.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. We look forward to your continuous support. Have a wonderful day!
I ordered 3 sample try at home dresses, received quickly. I knew upfront that the samples were not in the colors I would purchase, but no problem because they let you send them back with shipping labels included. I can either order them in the color I want to buy now that I saw how they looked in person, or I can order more try on samples now that I received notification that the dresses were received as requested within the try on period. This is really a great web site giving woman the chance to try first. Very pleased.
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Love this feature! I've tried on about 8 dresses and finally found one I love for our sons wedding!
We're thrilled that you found a dress you love for your son's wedding. Thank you for your review!
I love JJ's House. I've bought quite a few dresses from them over the years and their quality is consistently outstanding. There was a slight issue with the measurements on a custom order and they contacted me to make sure everything was right before making the dress. Everything was perfect in the end. I will definitely be purchasing more dresses in future when I need something for a formal event.
Thanks for your kind review. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I'm shopping for my son's wedding and love the try before you buy aspect. I'm not sure about my size and don't want to purchase something & have it not fit. I live rural, so there are no bridal shops within a 100 mile radius from me, so this was convenient.
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us.
For better viewing and tracking, we highly recommend downloading our apps.
IOS:
https://apps.apple.com/us/app/jjshouse-bridesmaid-dresses/id1502211753
Android:
Https :// play.google.com/store/apps/details?id=com.house.jjs&referrer=utm_source%3Dapp%26utm_medium%3DWEB%26utm_campaign%3Dandroid_sidebar_download
Have a wonderful day!
Online shopping was good. Found a dress in the wedding color scheme of my son. Great mother of the groom dress. Great price. Delivered when promised. Fit well. Does have slight imperfections and have to be pressed by dry cleaner.
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Was super easy to choose dresses and try them on at home and return what didn't work out!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
The website is easy to navigate and it is easy to purchase from. I brought a ring and the sizing guide was a bit confusing so i asked for help via the online chat and was told I've been sent to someone who can help and a email will come through to help. I've yet to receive the email so I'd say communication with jj's house isn't the best / doesn't get you very far. I took a gamble with the ring size in the end and gave up hope hearing back from the people who told me on two different occasions someone will be getting in touch soon. But i would still recommend the site the purchase from as it is really affordable and straight forward when doing so I've not had a problem with ordering or receiving my orders (and loving what I've purchased) so i definitely would recommend the website to friends and family but will wish them luck if they need to communicate with those within the site.
The web site was easy to use. Checking out was a piece of cake. No Problems at all...
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
I had a wonderful experience! I ordered a variety of Try On dresses. Found one that I liked and fit well. It was very easy to order and then return the dresses I did not want to keep.
I would buy from JJ House in the future!
We're delighted you had a great experience with our Try On dresses. We look forward to serving you again!
I love JJ's House! I purchased now a total of six dresses, two for my mother and four for my self. I got them on sale, all under $60 USD, and I wasn't expecting much for the price but boy, was I plesantly surprised! The quality of the fabrics, details and the sewing work is great, so far I had only one issue with a zipper in one of the dresses - that was an actually easy fix. The sizes are good fit generally, so I would recommend to order maybe a size up as the dresses can be easily tailored if needed. I have ordered size 2 for my self, I am 115lbs and 5,1ft so my problem is that they are too long as I am very short (again, nothing mayor). I definitely recommend this site if you are looking for elegant, affordable dresses.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
This is the most amazing service. All completed through the comfort of my home.
Thanks for making this experience so easy!
We're thrilled you had an amazing experience with our service from home. Thank you for your kind words!
Find JJ house randomly looking for couples of dresses for my wedding. Their web page is easy to navigate and show you all the different options on size and colors on the particular dress you interested they got a try at home option so you can see before buying hows the fitment is going to be I did this the first time and them after feeling more confident with their fitment I decide to do a custom to my size, the dress came on time, quality is excellent, materials are nice will recommend %
Thanks so much for your order. We are so glad to hear you are satisfied with this shopping experience. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future.
I love the fact that you can order dresses to try on before you buy. I wish more companies would offer this program.
We're glad you appreciate our Try On program. Thank you for your positive feedback!
Have been very satisfied with all purchases from JJsHouse from flower girl baskets to the recent purchase the pant suit.
It is beautiful made and fantastic on apart from trousers need altering.
It was in the sale so very pleased.
Very quick delivery too.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I ordered 3 dresses. All beautiful and quality workmanship. They are simply gorgeous! I also ordered 2 pairs of shoes, again, beautiful. Cost was good and shipping was fast. So happy with the product and experience!
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Site is easy to navigate. Order arrived ahead of schedule. Dress was just amazing, with high quality workmanship and beautiful fabric. I will definitely order from here again when I'm looking for a beautiful dress at a reasonable price.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
This dress was purchased made for measure for my niece. The dress was a perfect fit, as you'd expect. The material was nice and it was good quality. She opted for the dress to be 2 inches longer due to wearing heels, as a result it is floor length even in heels. She was also pleased that it is a supportive dress and she will not need to wear a bra, despite being big busted.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
My gown was so beautiful, and the material was very good quality.
The gown was a little big, but I was able to have it altered.
I would definitely buy from this site again
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I highly recommend JJ's House. Customer service was very timely on their emails and very kind.
Their dresses are high quality and not see through. My alterations gal said my dress was beautiful and very well made. I can't say enough good things about my experience. I highly recommend the Try It At Home program. It's easy to return items and the dresses looked brand new. I ended up keeping a Try At Home dress.
Tip for consumers:
There is a restocking fee if you order and return an item.
Products used:
Mother of the bride dress
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
I recently ordered some colour swatches from JJ's house and I was extremely pleased with what I received.
Delivery was fast, the samples were fantastic quality and very large so you could really get a feel for the colour and material and I will now be going on to order my bridesmaids dresses and matching ties - I haven't been able to get an exact colour match anywhere else!
Will definitely recommend the website to friends.
I am very pleased with products I have purchased from JJ House. Will be making more purchases in the near future. Love the prices. Thank you for your products.
Thanks so much for being our repeat customer. As a professional online shop, we always spare no effort to satisfy our customers. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I purchased a high/low dress in dusty rose and it is beautiful. The dress is very well made with a lace bodice with sequin. I love this dress. I had it customized and it fits lovely. I just purchased two more dresses last night from JJ's House. The prices are amazing.
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Love shopping at JJ's. Dresses are well made and gorgeous. Returns, Exchanges and Purchases are simple. Customer Service is great.
Thank you for your kind review.
We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021 and 2024 The Knot Best of Weddings, 2022, 2023 and 2024 Wedding Wire Couples' Choice Awards!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!