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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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We've been subscribers for several years and it's always fun to hear the reactions and laughs from our friends and family members when they receive a personalized greeting from us.
It really is a lot of fun to choose the characters and your family members and friends for each greeting, especially during the holidays, but year round, as well. We got hooked on it the first time we received a greeting from my cousin. The yearly subscription is reasonable and you can't place a price tag on the laughs! Totally worth it!
I signed up for a paying subscription a year ago or so but just haven't taken advantage of it due to time and interest constraints so I needed to cancel my subscription which I did and I received a full refund. Thank you.
I have been a member for a few years now, and JibJab is my favourite card site.
Nothing is too much trouble when you need help and I have such fun doing the cards to send. EVERYONE Loves them, and toddlers, ALWAYS want to watch them over and over again.
I've been a paying member for a couple of years now. This is a very straight up easy to navigate and use site. Everyone I send these cards to gives me positive feedback. They love the cards and think I'm oh so clever! I've taught other family members how to use the site and sometimes I spend hours with the kids creating new cards for them to star in. FUN, FUN, FUN! Never boring. Highly recommend.
I had initially created an account withe the wrong email. Tech support found the error and created a new password for that email address and account. They were especially helpful and quickly resolved the issue. Excellent service!
I requested a cancellation of my account and refund. I received a refund within minutes of my request. The only reason I cancelled is due to the fact I did not use this site often enough to warrant a fee. No return email or response wishing for me to reconsider. Which I receive from other sites. Wish other sites responded so wuickly. Thank you...
Loved the Mexican JibJabs and all my friends had positive comments,
The only fault is that paying up front for a year is a good idea for JibJab but the limited number of times and dates I wish to send do not sit with me very well.
Having said all these negatives I must say --- Great service -- love it
Creative card options, laughs for family and friends, good technical support
Amazed at the creativity of card variations available. Responses to my cards have been "Hilarious to best I've seen on JibJab." Only gave 4 stars instead of 5 because I've had a few technical issues, but was surprised to receive such a quick and courteous response in resolving them.
Asked Jib Jab to change my password. Did it very quickly and courteously. Very impressed with the serviced I received and the way I was treated, Thank you!
5 Stars to Jib Jab, great at creating clever, entertaining cards that deliver tons of laughs. Things change and I do not need this service now, haven't utilized it for about a year, so when renewal fee showed on my credit card, I asked for a refund.
It was no-hastle and immediate. Customer service just as great as the product!
I accidentally signed up for a year instead of a trial subscription to Jib-Jab. I love the site but was not ready for a full year subscription, the support staff was there for me and refunded my money immediately. Their prompt service made me want a full year subscription.
I cancelled my auto-renewal, and requested cancellation of a subscription. It was handled the same day, and with no fuss. I enjoyed my one year subscription, but realized I needed something more family/child oriented, as the majority of jibjab is young adult and adult level in my opinion. Very Fun and Entertaining when I did use it. Everyone involved in the jibjabs I created had a great time watching themselves!
Jibjab resolved my problem instantly and I really appreciate their reactivity!
I had an issue with the ap not linking to social media. The response from the team was immediate and resolution timely. I was thinking what a waste of money-because I was expecting no response. But I am thinking a complete 180degrees-since the issue was completely resolved and before 48 hours was gone by. It's a fun ap to use-more fun to share-and I appreciated the attention to the issue and follow up to make sure I was satisfied. Recommend this team!
JibJab advertised "join JibJab for $1.50." Next day my Credit Card account had an $18.00 charge. I called and they said I "... had to read further down, it says it will charge for a full year." An honest busIness would just say a yearly charge of $18.00. I told them they better refund my money.
They asked me to rate them via email. I went under positive comments, I called them Con artist.
Without having read what I said they requested me to rate them online. Sometimes Karma can be so sweet. I HOPE HONEST COMPETITION TAKES YOU OUT OF BUSINESS! $#*!S!
I had to contact JibJab customer service today to straighten out a billing problem. Precious was very courteous and helpful and corrected the problem immediately. It was a pleasure to talk with Precious!
They responded quick and gave great detailed explanation on how to use the app. Thanks.
Quick, polite and helpful support - with a great sense of humor. Thanks to Gerald W at JibJab support.
Not to mention the amazing cards, videos and dances. And, so very easy to use.
Jib-Jab is so user-friendly. I do not consider myself computer savvy and I love making cards on the Jib-Jab site. It's just the best type of personalized card to send. The music background is always top notch. Keep up the good - no GREAT work.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members