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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I have emailed your customer service to enquire about a 6 person dance only to be fobbed off with half a reply, so at the moment I am not very impressed.
It could use more variety, especially for single photo male & female characters.
I like the product.
Paid for one year subscription.
Not right to then have to pay more to download!
Pricing is a total scam / website completely misleading
On the other hand it was relatively easy to cancel
Created a birthday card for my uncle and sent it via email and he was not able to open it with out being charged 1.99 to view. Please cancel account and refund.
I received a JibJab card for my birthday. It was so funny and so well done. My whole family loved it
I paid the 18 dollars subscription to send a card to my brother in China and he can't even open the link... great waste of money
I have been a satisfied JibJab customer for a few years for the following reasons?
1. Product is very affordable
2. Website is VERY easy to use
3. Downloads are very simple
I download the videos onto a DVD and give them as gifts and EVERYONE loves them. I give one to my boss every Xmas and he shows everyone at work and has told me he invites his whole family to watch it with him and his wife and they also loved it! Keep up the good work JIBJAB.
You might want to think about expanding and make some that are geared for children; they would love to see themselves on video.
Whenever I want to send a lighthearted eCard, JibJab is my go-to website. Their writers have the same somewhat-snarky sense of humor that I do, and I love being able to cut-and-paste my own cast of characters in the cards. The recipients of my JibJab eCards always respond very positively - they get a real kick out of them!
Have been a member before & still love the site, but believe mechanics could be improved to make uploading easier. Thanks
This was an animated birthday card to my sister-in-law who happens to share the same birthday date with me. Her Mom's health is failing and she and my brother had traveled to see her Mom so I wanted something that would cheer her up the minute she opened the card up. And it did. A smile goes a long way any day, but on a tough day it can be a shining moment that helps you get through the day, the week, and the month. Thanks, JibJab.
After not logging on for some time, my password wouldn't work. As it wouldn't accept my email address to automatically send a password reset, I sent an email to their online support asking for help. The response from Gerald was very quick, he offered a range of options on how to fix my issue. He included steps i needed to follow to fix it as well. There was also the offer to contact for more help if required. By far the best online help I've received!
JibJab support team responded very quickly and solved the problem quickly and efficiently for me.
I called in, in regards to my account & Jerimiah my rep was very kind, understanding and very helpful with no hassles or additional sales stuff. Refreshing to be able to call in for a request and simply have it taken care of.
I did not see a place to correct the mouth placement so the cartoon came out kind of funny.
I have tested running done my face from laughing Everytime I send one. So glad my coworker put me onto this
Feels kinda bad you charge to DL a video after I forked up 18 bucks... will cancel.
5 hours rendering... finally I could't use the videos... I found into the site any info about this, and nothing...
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members