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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Florida
1 review
0 helpful votes
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Great site!
July 20, 2016

My kids and I love using JibJab. Fun way of sending messages to friends and family.

Date of experience: July 18, 2016
New York
1 review
0 helpful votes
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Disappointed
July 20, 2016

Unable to reach anyone regarding support would like to cancel my subscription

Date of experience: July 18, 2016
Massachusetts
3 reviews
0 helpful votes
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Very Funny
July 20, 2016

I wanted to cheer my dad up, so I joined and sent an e-card, and it worked. He was very sad, and when he saw the video he was laughing and smiling.

Date of experience: July 18, 2016
New Jersey
1 review
0 helpful votes
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Hilarious fun!
May 5, 2021

Super fun with hilarious reactions and pure enjoyment!

Date of experience: July 18, 2016
Illinois
1 review
0 helpful votes
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Scammed
July 20, 2016

I felt tricked into spending 18.00, and don't know how to terminate this subscription.

Date of experience: July 18, 2016
GB
1 review
0 helpful votes
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Card wasn't delivered
July 20, 2016

Happy with the actual card. But i arranged delayed delivery and the recipients did not receive it. Also disappionted that i had to pay for one year rather than the card as a one off.

Date of experience: July 18, 2016
Hawaii
1 review
0 helpful votes
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Compared to other e-card sites such as Jaqcie Lawson where I can add a whole database of contacts birthdays, I cannot seem to do that with JibJab. This is very disappointing and because of this I want to scrub my membership.

Date of experience: July 18, 2016
Canada
1 review
1 helpful vote
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FUN
July 20, 2016

Haveing a great time. Friends bursting with laughter. Every 1 I've done has given me lots of amusement. And I Hunter Jr find the price very reasonable. Thx.

Date of experience: July 17, 2016
Ohio
1 review
0 helpful votes
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A hit!
May 5, 2021

I like to send the cards because the recipients really like getting them. My grandkids love them. I just wish there were more that were suitable for young kids.

Date of experience: July 17, 2016
New Jersey
1 review
0 helpful votes
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Jib Jab Renewal
July 19, 2016

Made a card & tried to view it. I couldn't so shared it to my email but never could view it. I've never had that problem before.

Date of experience: July 17, 2016
New York
1 review
0 helpful votes
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Unimpressive
July 19, 2016

Ecards were not up to the same caliber as the work that I had seen on the News shows, talk shows, etc. I was underwhelmed. Recipient of the card was not impressed either.

Date of experience: July 17, 2016
GB
1 review
1 helpful vote
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Made His Day!
July 19, 2016

Sent to my brother for his birthday. He lives in Thailand, I'm in the UK. It arrived on time and, in his words, made his day. Thank you

Date of experience: July 17, 2016
Maryland
1 review
1 helpful vote
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It was fun!
July 19, 2016

I wanted to create a happy birthday dance card. It was very easy to put together and ended up conveying just what I wanted. The recipient cracked up! I look forward to finding reasons to create more cards, although I would love to see more options that are less raunchy.

Date of experience: July 17, 2016
South Africa
1 review
0 helpful votes
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Really fantastic selection, just add videos with larger face holes available and then maybe a filter for how many face holes the videos have available.

Quick and easy to use.

Date of experience: July 17, 2016
Michigan
1 review
0 helpful votes
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Trouble with the link
July 19, 2016

The person I sent it to had trouble viewing it. When she clicked "Click to View" in the e-mail, it took her to your site, but all she could see was the typewritten message. In order to view the actual video, she had to highlight the URL in a box below the "postcard", and paste it into her browser. I sent it to myself to see if it was just a fluke, but the same thing happened to me. I feel like the person I send videos to shouldn't have to go to any trouble to view them. Otherwise, I would have been very happy with my new account.

Date of experience: July 17, 2016
Florida
1 review
0 helpful votes
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Money making racket
July 19, 2016

Signed up, paid my annual fee and when I wanted to download my project I had to pay again. Even worse. I could not download it immediately and had to wait for a mail that never arrived.

Was done as birthday vid in team meeting. Well team meeting came and went. Suffice to say. Horrible experience -

Date of experience: July 17, 2016
Texas
1 review
0 helpful votes
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Fun, easy to use
May 5, 2021

Creating the video was very easy and it has provided hours of enjoyment for myself and the recipients. A great way to make people smile.

Date of experience: July 17, 2016
New York
1 review
0 helpful votes
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Not happy with renewal policy
July 19, 2016

I'm happy to join for a year, but did not want my membership to be renewed automatically. The site says that you can manage your membership renewal on your account page, but there is nowhere to click "Please do not renew automatically." I have just marked my calendar to cancel the week it is to be renewed, but I wish there was a more obvious way to do this on the site.

Date of experience: July 17, 2016
Illinois
2 reviews
0 helpful votes
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Navigating this site is very difficult, you need to have site reformatted. Everything should be in a pull down bar that you are interested in. Once you leave an area hard to get back, update site... Also update songs and material, l dated. Most of the same stuff from years ago. Love the results, graphics and finished product.

Date of experience: July 17, 2016
Canada
1 review
0 helpful votes
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Feel mislead about billing
July 19, 2016

Was advertised as a couple dollars a month, figured I could use it for a few months as needed. Was billed for a full year.

Date of experience: July 17, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA