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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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Had Lots of Fun
December 13, 2016

My family had fun taking pictures and placing them into your videos. We wish we would have more time to do this because for some of the pictures it was a little time consuming making the faces just right. The final product was funny!

Date of experience: December 11, 2016
Kentucky
3 reviews
0 helpful votes
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Fun and Personal Way to Send Greetings
December 13, 2016

JibJab is a relatively easy way to send personal greetings to family and friends. There is quite a variety of types of cards to choose from. I always get thanks from those who receive them.

Date of experience: December 11, 2016
Colorado
1 review
0 helpful votes
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Lots of fun
December 13, 2016

I have a lot of fun making silly videos with my family.

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
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Never got it
December 13, 2016

-5

Date of experience: December 11, 2016
Texas
1 review
1 helpful vote
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I make regular videos of me and my grandkids. It's easy and so funny, you can't keep laughing.

Date of experience: December 11, 2016
Alabama
1 review
0 helpful votes
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5

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Love Jibjab!
December 13, 2016

Jib jab is great and a very funny personal greeting venue!

Date of experience: December 11, 2016
California
1 review
0 helpful votes
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Don't bother
December 13, 2016

It's a rip off, it won't let me post any of the videos I made to Facebook, it says they posted when I click on it, but they never do appear. I tried everything!

Date of experience: December 11, 2016
District of Columbia
1 review
0 helpful votes
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Big ripoff
December 13, 2016

The card never arrived and was highly confusing to work with. Please cancel my subscription immediately.

Date of experience: December 11, 2016
Minnesota
1 review
0 helpful votes
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I couldn't understand how to preview.
December 13, 2016

I didn't understand how to put each head on the body I wanted nor to see the video before it was made.

Date of experience: December 11, 2016
North Carolina
1 review
0 helpful votes
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Fun but perfect
December 13, 2016

This is a fun outlet for sharing laughter with family and friends. While the process is pretty simple there is no "back button" in the process to make a change and therefore you have to start over to make a change.

Still love it and have recommended jib jab to others.

Date of experience: December 11, 2016
Illinois
2 reviews
0 helpful votes
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Fun
December 13, 2016

This site is fun and has brought many laughters. With our large family I wish there were more then five characters. Would love to see some more possible creations.

Date of experience: December 11, 2016
Florida
1 review
0 helpful votes
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Additional costs
December 13, 2016

I paid to join online to find out I have to pay more to download my creations. Rip off.

Date of experience: December 11, 2016
Illinois
1 review
0 helpful votes
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Rip off
December 13, 2016

I went om fb and wanted a 1 time thing. Not a monthly membership. I want it cancelled.

Date of experience: December 11, 2016
Florida
2 reviews
0 helpful votes
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Jib Jab cards
December 13, 2016

I love the Jib Jab cards. They are great! I wish there were more to choose from. I have used all the dance video's and love it when a new one comes out. The one issue is that some are not appropriate for all age groups. It's hard to find a good kids card. And yesterday I was looking for my cousin a nun. Not much to choose from. All in all love them!

Date of experience: December 11, 2016
Texas
3 reviews
0 helpful votes
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Experience with JibJab
December 13, 2016

Fast and accurate but would like to see more cards to choose from on birthdays.

Date of experience: December 11, 2016
New York
2 reviews
0 helpful votes
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Love you guys
December 13, 2016

Always use a jib jab when I can a paying member so it saves my faces and I can do something quickly

Date of experience: December 11, 2016
Florida
1 review
0 helpful votes
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Not So Easy
December 13, 2016

Created the video and clicked next, found out nothing uploaded. Even after i purchased I created the video using an uploaded photo. Finally realized I had to create new heads and then could create video. Took 39 minutes with what should have taken 10.

Date of experience: December 11, 2016
Virginia
1 review
0 helpful votes
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Love JibJab
December 13, 2016

Wish you had more cards starring me that are appropriate for children!

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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So many laughs
December 13, 2016

I have so much fun creating cards, videos and other things to send to family and friends.
We have a great time with this.
Love it!

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA