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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I had about given up when you sent me an email stating that I was almost finished. I consequently completed the HILARIOUS Xmas video------------good P. R folks
Tried making up a few e-cards which went ok, unfortunately no matter who I send them to, no one receives them 18 bucks down the drain
My recipients never seem to get the card invite email when I first create it. I always have to go back in and do a resend. Then it works.
I love the video, but I had difficulty emailing it.
I liked everything except I do not know how to delete a picture if I want to have another in the selection area.
Was turned on to this site and love it! Great Fun and laughed and laughed!
Based on a jib jab card I'd received I expected the choices to be funny - not so many 'bathroom, bodily function, gross choices. I'm not interested in the personalize with photos of others either. Will spend a bit more time exploring but anticipate I will not renew - may drop, membership
Made a birthday card. Really like the video I made and emailed it to the recipient. Would like to have known when and if it was read. Hallmark and those basic card companies do that. Only bummer of the experience.
I renewed my JibJab recently hoping to find it had improved from last time I subscribed
It has not, in fact I think it is worse now than previously. Several videos don't play through, it is stop and start while it is playing this is so disappointing
I went through all the steps uploading photos etc... but then wanted to check out the other cards, found out I HAD to subscribe first, and then once I did subscribe, I had to upload all the faces again :(
I was expecting to see new videos but very disappointed caused there was old videos.
I think Jib Jab is hilarious and I love all your videos. But when I made my recent video I didn't know what the "mouth" was for and in the final video it looks like these black marks on the chins of all my characters (myself and my sisters) - so that looks odd (probably should have tried to eliminate that but didn't realize it would look like that) and then when I got the final product it was too large to send to anyone. Also I was confused about the payment and accidentally signed up for a subscription. However, Jib Jab customer service was excellent is correcting my error.
Tried to make a card, but it kept telling me to sign up! Even after I used my sign in info! I am signed up!
My son received the ecard and he didn't immediately figure it out. We worked it out and I plan to use it again.
It's very easy to put your cards together... and the results are so much fun! I also like the variety.
Not as easily navigated as one would hope, but still fun nonetheless.
I really like the cards; however, some of my friends didn't open the cards because they didn't know who they were from. So, I sent them to myself and then forwarded them on with my name in the address bar.
This is a great site! Well worth the cost. The family loved the jibjabs! It's easy to use and quick. Good quality results. I highly recommend this
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)