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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Belgium
1 review
0 helpful votes
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Great and cheap
December 15, 2016

Best app i have seen i a while that is so cheap and funny

Date of experience: December 13, 2016
Australia
1 review
0 helpful votes
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Macarena Magic
December 15, 2016

I had about given up when you sent me an email stating that I was almost finished. I consequently completed the HILARIOUS Xmas video------------good P. R folks

Date of experience: December 12, 2016
GB
1 review
0 helpful votes
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Disappointed
December 15, 2016

Tried making up a few e-cards which went ok, unfortunately no matter who I send them to, no one receives them 18 bucks down the drain

Date of experience: December 12, 2016
North Carolina
1 review
0 helpful votes
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My recipients never seem to get the card invite email when I first create it. I always have to go back in and do a resend. Then it works.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Somewhat satisfied
December 14, 2016

I love the video, but I had difficulty emailing it.

Date of experience: December 12, 2016
North Carolina
2 reviews
0 helpful votes
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Very funny
December 14, 2016

I liked everything except I do not know how to delete a picture if I want to have another in the selection area.

Date of experience: December 12, 2016
California
1 review
0 helpful votes
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Great fun!
December 14, 2016

Was turned on to this site and love it! Great Fun and laughed and laughed!

Date of experience: December 12, 2016
Colorado
1 review
0 helpful votes
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Review
December 14, 2016

Based on a jib jab card I'd received I expected the choices to be funny - not so many 'bathroom, bodily function, gross choices. I'm not interested in the personalize with photos of others either. Will spend a bit more time exploring but anticipate I will not renew - may drop, membership

Date of experience: December 12, 2016
Connecticut
1 review
0 helpful votes
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But No Confirmation of Receipt
December 14, 2016

Made a birthday card. Really like the video I made and emailed it to the recipient. Would like to have known when and if it was read. Hallmark and those basic card companies do that. Only bummer of the experience.

Date of experience: December 12, 2016
Australia
1 review
0 helpful votes
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Poor quality
December 14, 2016

I renewed my JibJab recently hoping to find it had improved from last time I subscribed
It has not, in fact I think it is worse now than previously. Several videos don't play through, it is stop and start while it is playing this is so disappointing

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Christmas card
December 14, 2016

I went through all the steps uploading photos etc... but then wanted to check out the other cards, found out I HAD to subscribe first, and then once I did subscribe, I had to upload all the faces again :(

Date of experience: December 12, 2016
Florida
1 review
0 helpful votes
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JibJab thanks for the nice selection to choose from. My friends have really enjoyed watching them. Keep up the wonderful work

Date of experience: December 12, 2016
Texas
2 reviews
0 helpful votes
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Christmas videos
December 14, 2016

I was expecting to see new videos but very disappointed caused there was old videos.

Date of experience: December 12, 2016
Virginia
1 review
0 helpful votes
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Sister Video
December 14, 2016

I think Jib Jab is hilarious and I love all your videos. But when I made my recent video I didn't know what the "mouth" was for and in the final video it looks like these black marks on the chins of all my characters (myself and my sisters) - so that looks odd (probably should have tried to eliminate that but didn't realize it would look like that) and then when I got the final product it was too large to send to anyone. Also I was confused about the payment and accidentally signed up for a subscription. However, Jib Jab customer service was excellent is correcting my error.

Date of experience: December 12, 2016
South Carolina
1 review
0 helpful votes
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Disapointed
December 14, 2016

Tried to make a card, but it kept telling me to sign up! Even after I used my sign in info! I am signed up!

Date of experience: December 12, 2016
Washington
1 review
0 helpful votes
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A little confusing but figured it out.
December 14, 2016

My son received the ecard and he didn't immediately figure it out. We worked it out and I plan to use it again.

Date of experience: December 12, 2016
Australia
1 review
0 helpful votes
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Verry easy and funny
December 14, 2016

It's very easy to put your cards together... and the results are so much fun! I also like the variety.

Date of experience: December 12, 2016
Virginia
1 review
0 helpful votes
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Fun but awkward
December 14, 2016

Not as easily navigated as one would hope, but still fun nonetheless.

Date of experience: December 12, 2016
Louisiana
1 review
0 helpful votes
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Address bar
December 14, 2016

I really like the cards; however, some of my friends didn't open the cards because they didn't know who they were from. So, I sent them to myself and then forwarded them on with my name in the address bar.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Sooo much fun
December 14, 2016

This is a great site! Well worth the cost. The family loved the jibjabs! It's easy to use and quick. Good quality results. I highly recommend this

Date of experience: December 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA