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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I purchased a birthday greeting and sent it and the birthday person didn't receive it. After paying for the greeting and setting it up the site kept taking me back to the same screen
I recently paid for a 1 year membership to create a video for a friend's birthday. The fee seemed low enough. For some reason, my card was charged twice instead of once. So an $18.00 charge turned into $36.00. I did contact JibJab for assistance and the rep informed me that his research revealed only one charge. I am still trying to get this rectified but have decided to cancel the membership altogether. I don't believe it's worth the trouble of having to go through this.
Love the product, but didn't like having to buy an annual premium when i just wanted a single card. Sure, i would saved lots of money if i send multiple cards, but i only wanted to buy one. Would've been nice to be given the choice.
A little hard finding and getting picture of person I wanted to put into the card. Finally did and the result was cute.
I found it fairly straight forward to use the site. The one problem is that while I got an email that it was sent--I had no verification that it was received.
I have for years sent "electronic cards' to friends and family but now I have found JibJab this has opened a whole new experience for me, my family and friends. No more regular greetings will come from me, so birthdays, anniversaries etc will be remembered long after the card fades into the sunset.
It seems like the offerings haven't changed in a very long time. I picked something that didn't have the animation/photo upload because there wasn't anything new or interesting.
My brother loved his JibJab birthday message. What a fun way to send a message.
I loved the ecards and spent a good amount of time finding the right one for my best friend. Unfortunately she never got it, even though I got a "confirmation" email saying it was sent. Not sure what happened.
Please have your friend check their SPAM filter! Let us know if you need more assistance by emailing help@jibjab.com.
I should have previewed my cards as I didn't get mouths lined up correctly and was a bit challenged re-loading the card.
My son had just got engaged, and this was how I let my family and friends on facebook know.
To potential buyers I would say... ok you're about to spend 20 dollars for a birthday card so think about other people and events that you can jib jab this year. Then make sure you have access to pictures on your iPad from which you can choose the appropriate faces - heads to use in each song. Once you save a head you cannot edit it to fix it if it's too big or small or the mouths not quite right But you can import another head of the same person. Once you join for the year you can have fun being creative with these little movies and send several to the same person so I'd say it's worth it.
Easy to navigate. Minutes to create, hours of laughs!
I love using JibJab for ecards. They are always fun and get a nice reaction from my friends and Family. I did have to renew my membership, as I have been a member for a few years, but Let it lapse accidentally.
Thanks
Hello ~ I had Jib Jab some time ago and left the site to pursue other similar products (e-cards, Smilebox, etc.) - came back recently when Smilebox became swamped (as usual) with technological issues that impact on people using the product. Jib Jab came through with flying colors. Easy to use and not as costly as some of the other products. Look forward to more selections - BUT - glad to be back...
My personalized birthday JibJab ecards were easy to make and so entertaining! I had as much fun making them as my recipients did in viewing them! Thanks for the wealth of creative possibilities in sending JibJab greetings for every occasion, all year long!
Very unclear that there was a yearly subscription fee. When redirected to PayPal there was no mention of the cost at all. I've emailed jibjab about this and had no reply.
Since writing my review they have given me a full refund. Thank you.
Sent video to Father in law on birthday seemed to really enjoy it.
I like it very much, but I think they need more news videos for group faces.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize! It looks like only one charge ended up posting, so you were only charged once. Please feel free to reach out to help@jibjab.comif you need more assistance!