JIBJAB officially sucks! I made a complaint about the cost of their downloads and they cancelled my account. At this rate they'll be out of business soon! They solicit feedback and when it's critical they act like children. Take the ball and go home. How juvenile. This is how you run a business... WOW!?
I joined the membership to send one custom card, although the card is very fun, I did not want to sign onto a full year of membership. JibJab does not have any other choices but a full year membership when we join. Besides that it's also automatically recurring... For me, that's inflexible and inconvenient.
I was very upset when I called in because I had an unauthorized fee charged to my credit card from Jib Jab. Jeremiah patiently listened to my concerns and apologized for the inconvenience. He was professional and empathetic and resolved my issue. He deserves a big fat KUDOS. Great customer service! Thank you Jeremiah!
I had forgotten about the auto renewal and requested a refund because I lost my job recently. Within half hour of requesting my refund it was showing back in my paypal acc as refunded. I love jibjab, so much fun and I shall definitely return once I am back on my feet. Highly recommended!
Almost happy. Loved the video. Editing photo was easy as pie and almost as delicious. Sending easy and varied - liked being able to Facebook it as well as email.
Issue was glitches in adding more photos and having the entire project completed, waiting to send but then when instructed to log in/sign up... it vanished never to be found again. Had to rinse and repeat. Sucked.
Although fun to do I find the fact that the app and online profiles you set up don't actually sync with each other, so you have to keep uploading new faces to make them match, although easy to do this can become arduous! The final result is good, I just wish that the songs were full length! Overall good.
I had a great time making fun videos with various family members. The best one was my 94 year old mother doing the Elf dance. My brother and his family doing disco was also great. I ended up doing several and everyone enjoyed watching them on Facebook. I loved all the responses from my family and friends. We were still talking about them at Christmas dinner.
SCAM... Don't sign up... Misleading. It says that they have a Christmas special and it is 1.50 for 1 time... ends up that they charged me 18.00. You can't even reach them to dispute this. I just called my bank and they are disputing the charges, and I am getting a refund. I hate scams, I am going to every site to give a bad review.
Though I tried to size the images to fit the heads in your set up, they came out looking goofy. The instructions were not helpful enough for the sizing. I cropped the heads as squares thinking you would fit them into the head space, but they present as squares on top of the moving figures.
Also, it said the card would be free. When I was ready to send, I was forced to pay $18 for a subscription. I did not want this, but had deadline to meet so subscribed so that I could send the card. I would like to cancel this sub.
I've always thought your products were fun, funny and would be easy to format. Hugely disappointed.
With family living overseas, I have been on the receiving end of Jib Jab cards, so thought I had better learn how to send some back! It was a very easy procedure with informative instructions and I shall look forward to using it again soon
Your friends and family get a good laugh out of seeing themselves doing a silly birthday dance, or being one of santa's elves, or just sending one for no reason at all except to make someone laugh. Lots of fun to post on Facebook too.
They have so many fun messages in songs. My recipients loved them. They then wanted to know where they could get the app. It's a blast creating the photos for the cards also. I recommend This to anyone that loves to be a little different.
I was a little taken back by the cost of providing this e-card. 18$ is not very reasonable for a one time use and then I noticed it locked me in on a yearly subscription. It would have been more reasonable for around $5 for a single card. I doubt I will make another one, but we shall see. The process and ease was nice, but the cost makes it a little unappealing considering the newness of this concept is waning.
Jibjab has great customer service and has hilarious products! The laughs never stop coming! I had the auto-renewal set up and forgot to cancel it. They were more than understanding and refunded me immediately!
We love the videos. We have tried to email them several times and have not had success. $18 to join yet would have to pay another $1.99 per video to download. We have fun watching here at home but are disappointed that we can't share easily. Won't be renewing next year.
Cons - don't care for the lewd and crude pelvic thrusts and gassy projects
Would like to be able to edit facial shapes more than oval
Pros some are very cute, easy to use and cost is very reasonable
I was introduced to JibJab in 2010 and have been a fan ever since. Inexpensive, easy to use and the videos always bring a smile. I also found their support team to be super efficient and helpful. Occasionally a video may not stream properly, but that tends to be due to the hardware, or software that the recipient is using. JibJab is an all-round winner in my book.
He had signed up as a member in 2018 with automatic renewal and had not seen. After being debited in 2019, I requested a refund and was answered quickly and without any problems. Congratulations to the JibJab Team
Sending JibJab cards is super easy... and totally fun! Plus the recipients are always so happy to get funny, animated cards... especially with their own faces included in the animation. JibJab cards never fail to put smiles on people's faces. Keep up the great work!
I sent 3 Christmas e-cards this year and only 1 of the three was opened. I had to send a separate email to the other 2 intended recipients to tell them to look for the card and they found it buried in their junk folder. I have to say it completely ruined the surprise of the card as a fun extra gift. I am disappointed with the service and frustrated that I spent money on it.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.