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JibJab

How would you rate JibJab?
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Massachusetts
1 review
13 helpful votes
Follow Bob H.
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JIBJAB officially sucks! I made a complaint about the cost of their downloads and they cancelled my account. At this rate they'll be out of business soon! They solicit feedback and when it's critical they act like children. Take the ball and go home. How juvenile. This is how you run a business... WOW!?

Date of experience: May 15, 2014
California
1 review
0 helpful votes
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I joined the membership to send one custom card, although the card is very fun, I did not want to sign onto a full year of membership. JibJab does not have any other choices but a full year membership when we join. Besides that it's also automatically recurring... For me, that's inflexible and inconvenient.

Date of experience: June 23, 2016
Pennsylvania
1 review
0 helpful votes
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Great customer service
October 6, 2016

I was very upset when I called in because I had an unauthorized fee charged to my credit card from Jib Jab. Jeremiah patiently listened to my concerns and apologized for the inconvenience. He was professional and empathetic and resolved my issue. He deserves a big fat KUDOS. Great customer service! Thank you Jeremiah!

Date of experience: October 4, 2016
GB
1 review
0 helpful votes
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I had forgotten about the auto renewal and requested a refund because I lost my job recently. Within half hour of requesting my refund it was showing back in my paypal acc as refunded. I love jibjab, so much fun and I shall definitely return once I am back on my feet. Highly recommended!

Date of experience: February 3, 2020
Georgia
1 review
0 helpful votes
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Happy
August 8, 2017

Almost happy. Loved the video. Editing photo was easy as pie and almost as delicious. Sending easy and varied - liked being able to Facebook it as well as email.
Issue was glitches in adding more photos and having the entire project completed, waiting to send but then when instructed to log in/sign up... it vanished never to be found again. Had to rinse and repeat. Sucked.

Date of experience: August 6, 2017
GB
1 review
0 helpful votes
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Jib jab
February 17, 2021

Although fun to do I find the fact that the app and online profiles you set up don't actually sync with each other, so you have to keep uploading new faces to make them match, although easy to do this can become arduous! The final result is good, I just wish that the songs were full length! Overall good.

Date of experience: July 20, 2016
California
1 review
0 helpful votes
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Family Christmas Fun!
December 29, 2016

I had a great time making fun videos with various family members. The best one was my 94 year old mother doing the Elf dance. My brother and his family doing disco was also great. I ended up doing several and everyone enjoyed watching them on Facebook. I loved all the responses from my family and friends. We were still talking about them at Christmas dinner.

Date of experience: December 27, 2016
Michigan
1 review
9 helpful votes
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SCAM...
December 26, 2013

SCAM... Don't sign up... Misleading. It says that they have a Christmas special and it is 1.50 for 1 time... ends up that they charged me 18.00. You can't even reach them to dispute this. I just called my bank and they are disputing the charges, and I am getting a refund. I hate scams, I am going to every site to give a bad review.

Date of experience: December 26, 2013
New Jersey
1 review
0 helpful votes
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Poor results
July 12, 2016

Though I tried to size the images to fit the heads in your set up, they came out looking goofy. The instructions were not helpful enough for the sizing. I cropped the heads as squares thinking you would fit them into the head space, but they present as squares on top of the moving figures.

Also, it said the card would be free. When I was ready to send, I was forced to pay $18 for a subscription. I did not want this, but had deadline to meet so subscribed so that I could send the card. I would like to cancel this sub.

I've always thought your products were fun, funny and would be easy to format. Hugely disappointed.

Date of experience: July 10, 2016
GB
1 review
0 helpful votes
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Use of jibjab cards
June 30, 2016

With family living overseas, I have been on the receiving end of Jib Jab cards, so thought I had better learn how to send some back! It was a very easy procedure with informative instructions and I shall look forward to using it again soon

Date of experience: June 28, 2016
Illinois
1 review
0 helpful votes
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Lots of fun!
February 1, 2017

Your friends and family get a good laugh out of seeing themselves doing a silly birthday dance, or being one of santa's elves, or just sending one for no reason at all except to make someone laugh. Lots of fun to post on Facebook too.

Date of experience: January 30, 2017
Tennessee
1 review
0 helpful votes
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Fun and exciting
August 14, 2016

They have so many fun messages in songs. My recipients loved them. They then wanted to know where they could get the app. It's a blast creating the photos for the cards also. I recommend This to anyone that loves to be a little different.

Date of experience: August 11, 2016
Indiana
2 reviews
0 helpful votes
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Okay
December 15, 2016

I was a little taken back by the cost of providing this e-card. 18$ is not very reasonable for a one time use and then I noticed it locked me in on a yearly subscription. It would have been more reasonable for around $5 for a single card. I doubt I will make another one, but we shall see. The process and ease was nice, but the cost makes it a little unappealing considering the newness of this concept is waning.

Date of experience: December 13, 2016
Virginia
1 review
0 helpful votes
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Awesomesauce!
December 21, 2018

Jibjab has great customer service and has hilarious products! The laughs never stop coming! I had the auto-renewal set up and forgot to cancel it. They were more than understanding and refunded me immediately!

Date of experience: December 21, 2018
Canada
1 review
0 helpful votes
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Videos are great, sharing them could be improved
December 17, 2016

We love the videos. We have tried to email them several times and have not had success. $18 to join yet would have to pay another $1.99 per video to download. We have fun watching here at home but are disappointed that we can't share easily. Won't be renewing next year.

Date of experience: December 15, 2016
Canada
1 review
0 helpful votes
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Jib Jab
August 10, 2017

Cons - don't care for the lewd and crude pelvic thrusts and gassy projects

Would like to be able to edit facial shapes more than oval

Pros some are very cute, easy to use and cost is very reasonable

Date of experience: August 8, 2017
Australia
1 review
0 helpful votes
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Great Job, JibJab!
December 31, 2016

I was introduced to JibJab in 2010 and have been a fan ever since. Inexpensive, easy to use and the videos always bring a smile. I also found their support team to be super efficient and helpful. Occasionally a video may not stream properly, but that tends to be due to the hardware, or software that the recipient is using. JibJab is an all-round winner in my book.

Date of experience: December 29, 2016
Brazil
1 review
0 helpful votes
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Refund
December 15, 2019

He had signed up as a member in 2018 with automatic renewal and had not seen. After being debited in 2019, I requested a refund and was answered quickly and without any problems. Congratulations to the JibJab Team

Date of experience: December 15, 2019
Canada
1 review
0 helpful votes
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Always a hit!
April 21, 2017

Sending JibJab cards is super easy... and totally fun! Plus the recipients are always so happy to get funny, animated cards... especially with their own faces included in the animation. JibJab cards never fail to put smiles on people's faces. Keep up the great work!

Date of experience: April 19, 2017
Canada
1 review
0 helpful votes
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JibJab cards unopened
December 30, 2016

I sent 3 Christmas e-cards this year and only 1 of the three was opened. I had to send a separate email to the other 2 intended recipients to tell them to look for the card and they found it buried in their junk folder. I have to say it completely ruined the surprise of the card as a fun extra gift. I am disappointed with the service and frustrated that I spent money on it.

Date of experience: December 28, 2016

Overview

JibJab has a rating of 3.1 stars from 12,928 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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