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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The videos at jibjab can be very funny when personalized for which I get a lot of laughs from my family and friends. The price however has gone up and when I realized how much the new membership charge was, I contacted customer service and I must say the quality of customer service offered at jibjab is exceptional. I got a response in less than 24 hours and received a refund of the new membership without any issues. Sad to say I won't be making any more jibjab videos with the new membership charge.
While reviewing my deceased husband's bank statement, I noticed an unfamiliar charge. Upon investigating, I discovered it was for JibJab. My husband was retired and loved to create memes for his friends, but I'm still working and don't have time. So, I asked that the account be closed and fee refunded. Before I could finish the sentence, Robert handled the matter with respect, courtesy and cheerfulness. Isn't that the type of customer service we all desire? Once I have the time to spend creating fun and playful memes, I'll be back with JibJab!
I had money taken for renewal that I knew nothing about. When I found out, I got in touch with JibJab. They were very helpfull specially Robert who sorted everything out, cancelled everything, and refunded my payment. Thank you Robert and JibJab. Hope you all stay safe, have a very merry Christmas and a happy and better 2021. Thank you.
I asked for a refund as I thought I had canceled my subscription and within an hour it was refunded.
I emailed JibJab for a refund that was charged to my account they corrected it immediately gave me my refund with a very nice email along with it. I have to say this is the nicest email I ever received from any company.
Had a subscription mix up an contacted support team, fast prompt help and issue resolved, very kind and understanding. I recommend
Really enjoy setting up these videos and sending them out to friends and relatives. Lots of laughs. Great customer service as well.
Unable to even cancel this due to the website being down. Please cancel my subscription and reimburse. I have not used this service in years, and I have tried multiple times to cancel.
Awesome customer service. Very kind, helpful, and great service. I'd refer anyone to them. They helped me percent, and we're honest, up standing and real. They did such a good job at resolving my issue that I was very satisfied.
I created and paid for a duplicate account with a different email by accident. They promptly responded and corrected the request with professionalism. Customer service can make or break your longevity and use of a service. Because of that experience, and the awesome collection of video and gifs they offer, I will support this great app.
Sent a request to correct an email address problem I had on JibJab... the issue was corrected successfully overnight by Robert. Excellent response and great customer service... especially when I thought it would take 5 business days to get a response. Also I love the product and are having fun creating videos that are hilarious
I had a problem with my account and billing. I wrote an email and expected an automatic response 5 days later BUT within 5 min Robert from customer service fixed my problem and emailed me back with the resolution. I was so relieved. THANK YOU Robert from customer service!
Gail K.
My family and I loved sending funny e-cards from this site in the past. I haven't used it in awhile, but I recently had a charge I did not recognize. I emailed customer service and they patiently traced the charge back to one of my grandsons and credited my account.
I was taken a bit by surprise when my subscription automatically renewed. I immediately requested a refund via email and, frankly, expected to be disappointed and to have to fight for what I've requested. I was pleasantly surprised when my request was graciously, and expeditiously granted. As a result of the outstanding customer service I've received, I will now consider renting my subscription in the future when I am better able to do so. Thank you JibJab.
My grandkids loved this site! They enjoyed the many options to include their photos to watch the dancing and e-card. I'd recommend this to anyone that loves to smile or put smiles on others
Jib Jab is always up to date on all their fun greetings! Relates to everyone and is much better than a greeting card. It's even great for a quick hello, or just a giggle and beyond entertaining for the Holidays! Their customer service is awesome, professional and helpful.
I bought t his years ago and love it. It really brings smiles to people. But... recently the music had been muted due to copyrights. Why sell me something i MIGHT not be able to use as advertised. Not cool
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members