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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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All great until it is time to add faces. Woo hoo! Get them from Facebook if you are lucky after numerous tries. Would be better if you could access photos from your own photo library and not from Facebook! Very time consuming!
Hi there, I sent my grandson a video with his head loaded in and he got such a kick of it. T hank you for designing such fun videos.
I've already had a lot of fun making videos and sharing them on social media. Can't wait to do another one!
Jibjab is easy to use. Sending funny personalized cards to family, friends and coworker is great fun.
Like the choices available for us and all are a lot of fun!
A little difficult to get the "mouth piece" to stick where I wanted it. It's a fun way to send a card!
I've received too many emails from you and really don't like the automatic renewal thing like Angies List does--it exploits the average unconscious consumer.
Laughed the whole time creating and watching my finished product. Easy to use. Would like to see more create your own videos for anniversaries for other people vs for the couple to one another.
I had the account for one year, my kids loved it. It auto renewed. I called to cancel and it took less the 2 min. My experience with other companys is that it takes to long and by the end you are frustrated and aggravated. Quick and easy! Great experience!
Our family made a JibJab music video and sent it to our son overseas for his birthday. He LOVED it! He said it was so funny to see us "all dressed up" and doing funny things. We enjoyed making it, too. 5 stars
Frustrating. Received constant error messages when I tried to download onto a iPHONE with 64 GB space. Screen froze. Membership video options and ecards are not more exciting than the free options. Contacted you the day I signed up for a refund and have not heard back from you either.
It was fun to explore and create some jibjabs but not really a lot of options and am board of it already.
I have always liked this way to send cards; goofy is GOOD! Also, their customer service is prompt - have never had any hassles with them.
Wanted to do a skit for a special friend one time gig, I made a special request and team over delivered.
I joined up accidentally believe it or not but they were fabulous
Had a little difficulty amending my membership status on line (my incompetence) but support team got me sorted quickly and helpfully. Thanks team
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)