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JibJabReviews 12,912

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155
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Connecticut
1 review
0 helpful votes
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Bad
September 16, 2016

I was charged twice and told that my interaction was not working both times.

Date of experience: September 14, 2016
Indonesia
1 review
0 helpful votes
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Frustrations
September 16, 2016

All great until it is time to add faces. Woo hoo! Get them from Facebook if you are lucky after numerous tries. Would be better if you could access photos from your own photo library and not from Facebook! Very time consuming!

Date of experience: September 14, 2016
Washington
1 review
0 helpful votes
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Birthday Fun
September 16, 2016

Hi there, I sent my grandson a video with his head loaded in and he got such a kick of it. T hank you for designing such fun videos.

Date of experience: September 14, 2016
Louisiana
2 reviews
0 helpful votes
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Thoroughly Enjoyable!
September 15, 2016

I've already had a lot of fun making videos and sharing them on social media. Can't wait to do another one!

Date of experience: September 13, 2016
Canada
1 review
0 helpful votes
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It's okay
September 15, 2016

I think there should be more kid friendly birthday greetings

Date of experience: September 13, 2016
Illinois
1 review
0 helpful votes
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Fun for family and friens
September 15, 2016

Jibjab is easy to use. Sending funny personalized cards to family, friends and coworker is great fun.

Date of experience: September 13, 2016
Pennsylvania
2 reviews
0 helpful votes
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Great choices
September 15, 2016

Like the choices available for us and all are a lot of fun!

Date of experience: September 13, 2016
California
1 review
0 helpful votes
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Worth the time
September 15, 2016

A little difficult to get the "mouth piece" to stick where I wanted it. It's a fun way to send a card!

Date of experience: September 13, 2016
Colorado
1 review
0 helpful votes
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Invasive
September 15, 2016

I've received too many emails from you and really don't like the automatic renewal thing like Angies List does--it exploits the average unconscious consumer.

Date of experience: September 13, 2016
Canada
1 review
0 helpful votes
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Hilarious
September 15, 2016

Laughed the whole time creating and watching my finished product. Easy to use. Would like to see more create your own videos for anniversaries for other people vs for the couple to one another.

Date of experience: September 13, 2016
Canada
1 review
0 helpful votes
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Loved it!
September 15, 2016

Very cute, appealing little video clip personalized with family photos. Many compliments

Date of experience: September 13, 2016
Massachusetts
1 review
0 helpful votes
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Easiest refund
September 15, 2016

I had the account for one year, my kids loved it. It auto renewed. I called to cancel and it took less the 2 min. My experience with other companys is that it takes to long and by the end you are frustrated and aggravated. Quick and easy! Great experience!

Date of experience: September 13, 2016
Virginia
1 review
0 helpful votes
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Laughed 'Til We Cried... Awesome Site!
September 15, 2016

Our family made a JibJab music video and sent it to our son overseas for his birthday. He LOVED it! He said it was so funny to see us "all dressed up" and doing funny things. We enjoyed making it, too. 5 stars

Date of experience: September 13, 2016
New Jersey
2 reviews
0 helpful votes
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Frustrating. Received constant error messages when I tried to download onto a iPHONE with 64 GB space. Screen froze. Membership video options and ecards are not more exciting than the free options. Contacted you the day I signed up for a refund and have not heard back from you either.

Date of experience: September 13, 2016
New York
1 review
0 helpful votes
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Love this website, although, I feel like I'm becoming addicted to Jib-Jab, I keep finding reasons to send out JABS:-)))

Date of experience: September 13, 2016
California
1 review
0 helpful votes
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Fun but gets old fast
September 15, 2016

It was fun to explore and create some jibjabs but not really a lot of options and am board of it already.

Date of experience: September 13, 2016
Virginia
1 review
0 helpful votes
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Cool site and great record
September 15, 2016

I have always liked this way to send cards; goofy is GOOD! Also, their customer service is prompt - have never had any hassles with them.

Date of experience: September 13, 2016
Canada
1 review
0 helpful votes
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Over Delivered
September 15, 2016

Wanted to do a skit for a special friend one time gig, I made a special request and team over delivered.

Date of experience: September 13, 2016
Australia
1 review
0 helpful votes
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Most accommodating First Class
September 15, 2016

I joined up accidentally believe it or not but they were fabulous

Date of experience: September 13, 2016
GB
1 review
0 helpful votes
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Membership issue
September 14, 2016

Had a little difficulty amending my membership status on line (my incompetence) but support team got me sorted quickly and helpfully. Thanks team

Date of experience: September 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA