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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I sent an electronic birthday card to my daughter. The selections of cards was about average for birthdays. She really enjoyed the card!
Jib jab is alot of fun. It makes everyone laugh. Used at home and with ftiends, and they always love it.
I wish that there were more options and or selections to choose from. While the dances and videos are fun it is a short time before you run out of things to do on the site.
I was a member 2 yeats ago. I just renewed and for the most part, i still found most of the same birthday videos to create. I think you need to rethink at the least, the most popular title and add new variety. It was so boring and I was almost sorry I renewed when there are so many sites I can choose to pay for. I love the videos, but i have already used all that i would. You cant send the same ones to the same friends.
When I use it, its fun and always appreciated. Lots of choices, and they appear to be adding to their inventory of card choices, which is important if you use it a lot.
It was easy to use and user friendly. The end result was really good and the recipient loved it!
It was easy to download the photos onto the site and the directions of how to shape the images were clear and direct.
Limited selection especially of children oriented videos - where one may input their faces. I get it's for adults
Easy to create. Recipient very grateful and happy. I look forward to using this site for all sorts of future occasions.
Rubbish experience. Paid for the card and wasn't delivered on the recipient's birthday (or at all for that matter). Sent another and that wasn't delivered either. Unsubscribing
Celebration was perfect as a way to show how proud we were of our nephew who graduated from Linemen School in Georgia.
I accidentally allowed my JibJab subscription to run into a new year. I notified them a few days late and they immediately returned my money. I had fun with the cards for a year, but I didn't need the service for a second year. I really appreciated that they didn't try keep me subscribed and promptly handled my request.
I cancelled my subscription but twelve months later a further twelve month subscription was removed from my bank account. My bank informed me the Jibjab subscription was an ILLEGAL transaction and the only way to ensure it would not happen again was to cancel my debit card and issue a new one! This issue has cost me a lot of time and money, never mind the stress of it all!
Hilarious, a bit more expensive than I thought, a little trouble finding on newsfeed because the video doesn't show until clicking. The link.
As funny as I thought the videos were neither person I sent to via Facebook were able to open, so it was completely deflating. Then I write this review I have to pick cars in boxes. Pretty disappointing thus far, bummer. :(
I love the site and all the ecards you offer! I am very satisfied with your product, the quick response from your support staff, and the option to disable the auto-renewal feature on my payment. My only suggestion is that it would be nice if there were more dances and music videos, especially for classic songs from past decades (1950's - 1980's). If you could create those, then that would be wonderful! Keep up the good work, you guys!
I've been a member off and on over the years. I've always enjoyed JibJab and the selections they have. I've also experienced many laughs lol. Thank you JibJab!
My card was sent and received perfectly. Great company! I am completely satisfied with their customer service.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)