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JibJabReviews 12,910

3.8

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Vermont
1 review
0 helpful votes
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So funny!
May 8, 2017

My family has always given humorous cards for every special occasion. We try to out-do each other... and now I've got them all beat with JibJab!

Date of experience: May 6, 2017
Texas
1 review
0 helpful votes
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Perfect
May 8, 2017

Jibjab has great music options to accompany the hilarious faces I choose to display and uploading the faces is very easy.

Date of experience: May 6, 2017
Arizona
2 reviews
1 helpful vote
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Good experience
May 8, 2017

I sent an electronic birthday card to my daughter. The selections of cards was about average for birthdays. She really enjoyed the card!

Date of experience: May 6, 2017
Ohio
1 review
0 helpful votes
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To much fun
May 8, 2017

Jib jab is alot of fun. It makes everyone laugh. Used at home and with ftiends, and they always love it.

Date of experience: May 6, 2017
Vermont
1 review
0 helpful votes
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Fun but limited
May 8, 2017

I wish that there were more options and or selections to choose from. While the dances and videos are fun it is a short time before you run out of things to do on the site.

Date of experience: May 6, 2017
Colorado
1 review
2 helpful votes
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Nothing new
May 8, 2017

I was a member 2 yeats ago. I just renewed and for the most part, i still found most of the same birthday videos to create. I think you need to rethink at the least, the most popular title and add new variety. It was so boring and I was almost sorry I renewed when there are so many sites I can choose to pay for. I love the videos, but i have already used all that i would. You cant send the same ones to the same friends.

Date of experience: May 6, 2017
Alabama
1 review
0 helpful votes
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Satisfied
May 8, 2017

When I use it, its fun and always appreciated. Lots of choices, and they appear to be adding to their inventory of card choices, which is important if you use it a lot.

Date of experience: May 6, 2017
California
1 review
0 helpful votes
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Birthday Jib Jab
May 8, 2017

It was easy to use and user friendly. The end result was really good and the recipient loved it!

It was easy to download the photos onto the site and the directions of how to shape the images were clear and direct.

Date of experience: May 6, 2017
Kentucky
1 review
0 helpful votes
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Mature Audience
May 8, 2017

Limited selection especially of children oriented videos - where one may input their faces. I get it's for adults

Date of experience: May 6, 2017
GB
1 review
0 helpful votes
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Fun
May 8, 2017

Easy to create. Recipient very grateful and happy. I look forward to using this site for all sorts of future occasions.

Date of experience: May 6, 2017
GB
1 review
0 helpful votes
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Terrible
May 8, 2017

Rubbish experience. Paid for the card and wasn't delivered on the recipient's birthday (or at all for that matter). Sent another and that wasn't delivered either. Unsubscribing

Date of experience: May 6, 2017
Virginia
1 review
0 helpful votes
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It was a hit
May 8, 2017

Celebration was perfect as a way to show how proud we were of our nephew who graduated from Linemen School in Georgia.

Date of experience: May 6, 2017
Massachusetts
1 review
0 helpful votes
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FUN
May 8, 2017

Need to find out how to save Til ready to send? Otherwise great and hilarious fun to create an alter ego... love to make people laugh.

Date of experience: May 6, 2017
Illinois
1 review
0 helpful votes
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Thanks JibJab
May 8, 2017

I accidentally allowed my JibJab subscription to run into a new year. I notified them a few days late and they immediately returned my money. I had fun with the cards for a year, but I didn't need the service for a second year. I really appreciated that they didn't try keep me subscribed and promptly handled my request.

Date of experience: May 6, 2017
Turkiye
3 reviews
3 helpful votes
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I cancelled my subscription but twelve months later a further twelve month subscription was removed from my bank account. My bank informed me the Jibjab subscription was an ILLEGAL transaction and the only way to ensure it would not happen again was to cancel my debit card and issue a new one! This issue has cost me a lot of time and money, never mind the stress of it all!

Date of experience: May 6, 2017
Mississippi
2 reviews
0 helpful votes
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So hilarious!
May 8, 2017

Hilarious, a bit more expensive than I thought, a little trouble finding on newsfeed because the video doesn't show until clicking. The link.

Date of experience: May 6, 2017
California
1 review
0 helpful votes
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Jib Sad
May 8, 2017

As funny as I thought the videos were neither person I sent to via Facebook were able to open, so it was completely deflating. Then I write this review I have to pick cars in boxes. Pretty disappointing thus far, bummer. :(

Date of experience: May 6, 2017
Virginia
1 review
0 helpful votes
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I love the site and all the ecards you offer! I am very satisfied with your product, the quick response from your support staff, and the option to disable the auto-renewal feature on my payment. My only suggestion is that it would be nice if there were more dances and music videos, especially for classic songs from past decades (1950's - 1980's). If you could create those, then that would be wonderful! Keep up the good work, you guys!

Date of experience: May 6, 2017
Nevada
1 review
0 helpful votes
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I've been a member off and on over the years. I've always enjoyed JibJab and the selections they have. I've also experienced many laughs lol. Thank you JibJab!

Date of experience: May 5, 2017
California
1 review
0 helpful votes
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Great customer service
May 7, 2017

My card was sent and received perfectly. Great company! I am completely satisfied with their customer service.

Date of experience: May 5, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA