J. Crew

Purchased 2 ladies flannel on sale, they were about $20 each after paying shipping. These shirts are NOT anywhere near flannel. They are a cotton "wanna be" flannel. They were final sale or I would have returned them immediately. If you are looking for a cotton shirt made to look flannel this is the shirt for you. I purchased flannel on Amazon for the same price and they were real flannel. I'm very disappointed in J Crew and will stick with LL Bean for my future purchases.

I've been shopping at Jcrew since I was in college, so more than a few years. I even worked for the company for the better part of three years. I recently emailed Jcrew about not getting my birthday reward this year and the csr who emailed me back was extremely rude and didn't even use my name. Just a generic response. And she told me that "sadly" I didn't qualify for the reward. Um yes I do, got it last year in fact, but it's only 20 bucks so no biggie. Worst csr experience I've ever had with Jcrew. Maybe it was a bot? If not then the company needs to start training their employees better because otherwise, they'll keep losing loyal customers like myself. I'll be shopping at Nordstrom and Bean from now on.

Went to pick up a package at Rockefeller Center location. Kept waiting, they couldn't find it. They offered a gift card for the inconvenience. Kept waiting, they couldn't do it. Complete waste of time, and they couldn't care less. Shop somewhere else...

I ordered items and jCrew sent to addresses from 4+ years ago and wanted me to call UPS to fix it when it was obviously their online order system that made the mistake - never will shop there again…..

My husband and daughter went to JCrew at Shops of Nanuet, NY. A skinny talk blonde and a short brown haired salesgirls acted very snobbish when they entered the store. They were not that helpful. People should not judge other people fir the way they dress. My husband spent a lot of money to my gifts and should have been treated with respect. Toward the end one gave him gift boxes for my cashmere sweaters. Please try to hire friendly and non discriminatory personnel. I don't know if I will be shopping there anymore. It's a shame there is beautiful clothing in that store.

I shop a lot of online clothing stores and J. Crew is by far the most difficult to work with.
My previous order contained the wrong items in the package.

This order I had difficulty getting the right sizing. I called J. Crew and they advised me of the sizing but once I got them they were still the wrong size. The representative I first spoke with was a rude gentleman that was apparently in a hurry. He rushed me into completing a second order and charged me shipping to replace the items that were the wrong size. I had to call again this morning because there was a third item that we did not get included (because he was rushing me), and he forgot to send a return label to me. I am confused about the $7.50 return fee, because no other clothing company charges this fee. I will be sure to stay away from J. Crew moving forward and inform others to do the same.

Company has been struggling since blowing through two CEOs and a lead designer. Quality
Is falling and they are trying to firesale their goods while going through a bankruptcy. Many orders ultimately get canceled because of poor stock management. All of this has resulted in a huge degradation of service and leaves the customer wondering what the point is. Long gone are the days of limited, quality goods and top level customer service. As a customer my only hope is one day another brand takes up the helm of what J. Crew used to be

I recently purchased 3 summer t-shirts. Great colors & fit. However, after about 3 washes they have developed holes at my waist band. I have had this happen with less expensive t-shirts (seems to be because of inferior cotton) Not ok!
Also purchased one of the sweater long jackets - love the style & color. However it is piling way too much for what I paid. Some great styles, but the fabric quality is not good!

It's easy to think returns are free but I think that is for US residents only. It's only when you read the fine print that you realise holy sh#t I have to pay for return freight if there is something I don't like.

I had known about J. Crew for a long time so I thought I'd give them a chance, dipping my toes in the water so to speak with the purchase of 2 crew neck sweaters. I mean, how could you go wrong, right? And given their price points they must be good quality.

Both tops were very flimsy in terms of construction and fabric. Mark my words, the quality of J. Crew products from my experience is no better than GAP or Banana Republic, both of which are significantly cheaper. I have to wear the one I kept with kid gloves or it will lose shape very easily. The other one simply didn't look the same colour as on the website so I sent it back. That's when I got stung with the huge (HUGE) bill for their third-party courier service which was very poor since it took months to reach its destination. They tried to claim Covid-19 as an excuse but I have had other deliveries arrive from the US in 10 days during the same time.

What happened to J CREW? I hadnt ordered anything for a few years and boy, has the quality gone downhill! Even the colors and styles are not so great anymore. I have been shopping J CREW well before they sold online. I still have an Oxford shirt from 20 yrs ago. I doubt the shirts I bought for this summer will last the season. Plus the boyfriend chinos fit really bad. I will no longer shop there. Very disappointed.

Update: To reiterate, they have a terrible inventory system and will cancel your order even if at the time of order their items show up and you are able to add to cart. I believe they have preferred customers (Jcrew credit card) and I suspect they ship to those customers first, then everyone else. It's irritating and not unlike what flash sale sites do. I recently had an order cancelled because of low stock, and I remember that this happened to me before, but for another reason. Something about them not recognizing my method of payment (PayPal) which is allowable. It's frustrating to say the least and I try not to shop there often but when I do and this happens well... watch out for orders during sales. Their inventory may be inaccurate.
Jcrew is you know Jcrew, not exactly my thing but they're clean, polished and well structured. I find they have schizophrenic sales from 30% off everything to, $50 off $200 and 40% off sale items. It's something you must check day to day or at least pay attention to email. I've ordered from them twice online and they definitely ship timely with good packaging. It's great to be able to return items in store. I don't like their return policy with finale sale that is impossible to return if you order online for items like swimwear for example. Since they don't carry swimwear in store, you have to order online. If it's full price and you can justify it, returns are allowed but catch something at a good price and it's likely you can't return it! They deduct a $5 for mail in returns which isn't so bad at all but their shipping again can be schizophrenic, ranging from free at any price, free after $150 or somewhere in between.