Jauce

I really wish I could report that my experiences with JAUCE have improved. They haven't. Still lame. Still surprise fees (The latest was a surprise 'domestic' shipping charge that was 8 times! What I paid for the item... and was hidden from me when bidding BTW. Of course, JAUCE Customer Service is again, simply non-existent for the buyer. Very poor experience. My recommendation? Make sure you know precisely the Domestic Shipping charges BEFORE bidding on any item. You have to look after your own interests... DO NOT expect JAUCE to help.

They are very misleading and charge a LOT for their unnecessary services. They will not help you with importing at all, and will actually encourage you to bulk ship which ends up costing you. Find your goods elsewhere! I bought a used item from them and by the time it got here, cost me hundreds more than had I bought it new. They were rude, and completely unhelpful throughout the whole process. They charged several hundred dollars just for their own service, which was nothing the seller couldn't do, like on eBay.

I have used JAUCE before, so I'm familiar with all of the criticisms (Hidden fees, stacking' of charges) However, what I was not prepared for was getting ripped off: Paying JPY 20,000 for a worthless photocopy of an item advertised as original (I was not the only bidder on this auction btw) No help from the Service Desk. Avoid. This Site is rubbish, and many of the Sellers misleading.

I saw a product and use the estimated delivery fee that they provided me in the website to calculate if it really worth it. Then I bought the product and ask a order to ship it to my country. Then it came a surprise. The item is prohibited and nobody told me anything about it. Now, they say that the deliver fee is 7 times the one they gave me before! Yes, just to you have an idea, the delivery fee is 5 times the products I've bought. Note that it can be done with virtually any product that you buy, since it is only a estimator, and they could argue that even if the item is not prohibited the delivery method that you saw before is not available anymore for any reason. And then, you have already payed for the item and have to decide: throw then away or pay much more to have them.
Don't take the risk!

This platform is very hard for beginner user and a slow website when doing the auction, and I live sendico or buyee better! This platform sucks! In the end, I lost my ******* yen worth of money due to accidentally pressed button due to the slow website loads

Used exactly twice, and they lost the second item in Japan and didn't provide any reasonable way to recover it. I'm glad it wasn't extremely expensive. 50% rate of failure is absolutely terrible. I'd rather pay $700 and fly to Japan to ship things myself than use this service.

I purchased off the auctions with no issues.
No issues with shipping etc.
The package arrived tp my house and has visible damage/tears/breaks in blue cabling.
I Inspected the package closer and noticed that where the damage/tears had occurred to this package, one of the wheels also had considerable damage to a lip.
This damage was not present during the auction period/auction photos.
The wheels in question have a polished lip, which may cost me a considerable amount of money to fix.
To say im frustrated and disappointed is an understatement.

Recently I bought from Jauce 3 items and finally got the package at home today.
After all the taxes from the website I ended paying the triple of the original price of the items and ended up paying taxes to customs as well.
If all of this wasnt enough today when opening the package I saw that the 3 items weight in total 600 and something grams and the package had 1,2kilo.
I paid DOUBLE of shipping price for empty space on my package.
Terrible website, it's like they are messing with our faces.
Last time using this.

Do not use this site. They have a ton of extra fees and slam you with shipping costs. Stay away just use Ebay japan or Ebay.

Auction won at 1200 yen,

Final price of 8500 yen

Weighs less than 2kg. There is no reason for this markup.

The item was brocken when i received. Please pack more safely with bubble wrap and thermocol. Sometime your packing is good. But when keyboards are packed please take more care.

Bad idea
Bad idea. Unfortunately in my case Jauce made a huge mistake not sending the invoice correctly as required by DHL and that provoked a serial increase in legal taxes plus additional fees. To solve I have to hire a customs office and pay a lot of costs, what made 5x higher the total bill value. When I asked for help in customer service they deny to make any refunding option and as you are not in Japan, there is nothing you can do except pursue DHL locally to have part of your money back as they accepted the incorrect invoice. A lot of time wasted and also a lot of waste of money. I am still having issues to try to have at least part of my money back.

Please. Do not do it to yourself

BEWARE!

How this company is able to trade legally is astounding.

You will...
- Be mislead.
- Discover the hidden charges that lurk behind every single transaction. Be it: depositing money, charges on bidding for items, charges for winning items, processing and anything else they can stitch you up with before the monstrous hidden import charges.
- You WILL pay 3 x what your final winning price for an item is. Win an auction for 10,000 Yen - You'll pay 30,000 with these charges.
- Have the worst customer service imaginable.
- Rather than attempt to correct an issue, they will STEAL money from you. As it stands after having an issue with this company and trying to sort it out amicably and fairly, they closed my account with 15,000 Yen in it. It's theft.

I'm escalating my case with them. Do yourselves a favour and DO NOT USE this company.

You decided to ship the 2 (two) 7'' vinyl records (17x17) that i had ordered by using a huge box, that would normally contain 2 or 3... 12'' records (30x30). This, of course, increased SUCH the shipping cost for the packaging AS the amount that i was also later on charged by the Customs! This was obviously done on purpose and i honestly find it very hard to trust your webpage again for my future purchases.

I recently bought several cheap items with jauce shipping cost more than the items, their fees cost more than the items, processing cost more than the items, customs tax + clearance cost more than the items, the only thing that didn't was the currency deposit fee. Spent £180.00 in total and items only £38.00 sorry but not impressed will be sticking with Amozon and eBay

I do not understand the delay. Poor communication. I was informed my purchase item arrived in 5 Aug. I immediately ordered a shipment paid and deposited by PayPal. Now August 15, no news, no email, no status, nothing to inform of there was a delay. The only thing is "shipment processing" in the status of item page. This is ridiculous. Jauce charges a lot of extra for the services, I expected better service. I am a prompt payer. EBay USA was always reliable and others. This is my first and last time. I had paid almost USD500 in total for a pair of running shoes I expect it to come quick. Caution everyone who wants to try this.

I have made a lot of purchase from them. But most of the time, it arrived damaged. They charge you extra cost for safety packaging but everytime when i received the parcel, either the outer box of parcel was damaged or there is no bubble wrap at all inside. I have emailed them multiple times and ask why do you even charge me if you dont do safety packaging. They just ask me to go through the damage report and send it back to them.

I have send them back and now its nearly 9 months, still no compensation. Even i pay for the insurance already when order for shipping. I have ask them and they just reply me ' they are contacting japan post and waitin for reply'. And after 1-2 weeks, they close the ticket of your enquiry and never reply you.

Totally not impressed and will ask everyone avoid them!. Way too expensive cost and not doing their job at all!

Plus, if you are asking them to consolidate your parcel, you will expect to wat for 3 days at least to pack it and 2 days to ship it even it is ready as shown.

There are too many hidden costs, a purchase of 1000 yen will end to cost you 5000! I would like to know why Jauce hides the real extent of all the the fees before you make a purchase and you can't cancel it anymore. It was very disappointing having to make a deposit at least three times before my items were to be shipped. You pay pay pay but they have never enough! Very disappointing first time. I won't deal with the anymore. I always thought Japanese people are very honest and correct, "thanks" to jaune, my opinion is quite different now.

The shipping cost is UNBELIEVABLE, and all that after paying lots of other fees. Will never order again

Rediculus international shipping cost, also charge me parking fee, even though it said at the their web site free storage up to 60 days. Evertime deposit money there is 40 yen + 3.9% charges, what this mean the shipping fee and all charges also need to add 40 yen + 3.9 %. Do avoid at all cost.

Beware!
Auction costs 2000 JPY.
Final costs: more than ******* JPY
Item weighs approx. 2 kg (not mentioned in the auction)
Destination: the Netherlands

60e spedizione ma daii non e coretto non po costare 60e una spedizione mi siete pressi2400jeni 24 e per spedizione perché devo pagare altri 26 euro

I recently made a few purchases from Jauce.com, I requested them to combine shipping, they acknowledged it and confirmed it by email. However they did not combine ship and decided to charge me the extra shipping fee. In addition when I queried the issue, they decided to close my account, despite the fact that there was a balance sitting in my account. I am now in a dispute with them through paypal.

Once you have deposited funds into your jauce.com account there is a chance that you may lose all your deposit.

You have been warned. Stay away.