Jagy has a rating of 1.9 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jagy most frequently mention customer service, and credit card problems. Jagy ranks 371st among T Shirts sites.
Got 1 of 3 sweatshirts ordered. Got sent a copy and paste email that didn't answer my question when I asked how to return the sweatshirt - I'm not sure what kind of fabric this is printed on, but it is beyond hideous. Have been ignored for months since. Highly suggest not ordering from this company.
Tip for consumers:
Don't.
Products used:
Sweatshirts
Date of experience: March 11, 2022
I ordered a sweatshirt and it came after 48 days. I live in Europe so that's a great time. Sweatshirt is comfortable with nice print. But the order information on their website doesn't really work (still shows only as confirmed). Definitely will order again when there's a sale!
Products used:
sweatshirt
Date of experience: January 14, 2021
Ordered from here and ended up waiting over a month for my order. Worst part about it is that they never gave me a tracking number though they said they would. Once I got my order the material turned out to be quite cheap and the color was very faded. Would not recommend.
Date of experience: December 11, 2021
I purchased a Christmas sweater on Nov 24th with express shipping (2-3 days). Not only did I not receive my package until Dec 24th, the company was also very unresponsive. I sent so many emails to only be ignored which was very frustrating. Please do not buy from here, they're unprofessional and don't deserve good business.
Tip for consumers:
Honestly just don’t use this site
Products used:
Sweatshirt
Date of experience: January 9, 2022
One star is way more than they deserve. Same as many other comments, I placed an order for my friend's son who wanted one of their hoodies, I emailed them many times over the course of several months and they kept saying it was about to be shipped. It never shipped, it's been 4 months and I still have not received a refund.
Date of experience: April 12, 2022
I bought an ugly sweater for a christmas party and didnt knew that it would take atleast 4 weeks to deliver so I tried to contact them and they dont answer anything, do not buy from this store, save your money, time and from stressful stuff like this.
Date of experience: December 15, 2021
Its almost 3 months now and my order never arrived. No response from the support team. Tracking shows the package is stuck in China since 2 months. This company is a scam, don't order anything from them!
Date of experience: February 3, 2021
If I could give this company less than 1 star I would. I ordered a sweatshirt back in November for a Christmas present and it got returned to them and and they reached out to ask if I wanted it resent and I said yes. It is now Feb and they completely stopped responding to me and I still do not have my sweatshirt or a refund. I am beyond upset with their poor customer service.
Date of experience: February 2, 2021
They took my money and never delivered what the product. Now they refuse to respond to my emails. I ordered something from them as a gift in December 2021 and while they took my money, they did not deliver anything.
Tip for consumers:
Avoid, they will steal your money without providing anything.
Products used:
Nothing was provided despite payment.
Date of experience: April 12, 2022
I wish I was able to rate them lower than one star. This company is such a joke. I ordered a sweatshirt over a month ago. I signed for the tracking through Shopify. I didn't received any updates on the shirt. I had to call my bank and claim a dispute and had to explain to them atrocity of a company jaggy is.
Tip for consumers:
Don’t it’s a waste of time and money
Products used:
None I got a refund
Date of experience: December 1, 2021
I ordered 3 shirts in mid November, after 2 months no communication, no shipment information, nothing. And when i got my order in the first week of January, the quality is so bad, the fabric of shirts is really bad, the photo is printed in the front and on the back, like who does that? STAY AWAY from Jagy and buy from trusted stores, have a nice day!
Products used:
Sweat shirts and hoodies.
Date of experience: January 19, 2023
As a French customer, I must say I felt pretty worried while buying clothes on Jagy. Indeed, I really hesitated to order from this company, especially when I read the reviews concerning its doubtful services. Nevertheless, I decided to buy five tee-shirts and five sweaters late November. Four sweaters were delivered three weeks later, and I eventually got the last sweater and the five remaining tee-shirts today (one month after ordering, in other words). As promised on the website, their printing quality is absolutely exceptional and they are particularly soft! I greatly recommend it, though you will certainly not get any of the shipping updates.
Date of experience: December 31, 2018
Unfortunately decided to give this site a chance even after reading these reviews. Big mistake. It's been 2 months, no shipping confirmation, and no reply to the email I sent asking about my order. Ripped me off about 50 pounds.
Date of experience: February 21, 2019
Do not order from this site no matter what. I sent them several emails, nothing. They have no phone number, its actually a little ridiculous. Its been two weeks and the status of my order on their website still hasn't even indicated that my order is being processed.
Date of experience: December 10, 2017
Thanks a lot for the top-notch quality Sweatshirts! However my order delayed for two days, I appreciate how you guys managed to reach despite so many travel restrictions. I would give 5 stars for this excellence!
Date of experience: July 2, 2020
Email to confirm they received order gave an email to contact *******@jagy.ca also *******@jagy.ca returned as not a recognized site. Haven't heard from *******@jagy.ca fine print in order confirmation says processing is 2-4 weeks then says text or email will be sent when shipping is ready. Nothing for 4 weeks. Shame-this sweater looked cool
Date of experience: December 22, 2019
Placed an Order a month ago, have not received a shipping notice, all emails to either jagy emails have been unanswered and ignored. I am now requesting a refund and I highly doubt I'll get it. Please stay away from ordering from this company. Highly unprofessional and so frustrating. People work hard for their money and even if your product is late on delivery, some customer service is appreciated.
This is just stealing.
Date of experience: January 8, 2019
I've never had worse customer experience than with this company. Before you make an order, you have to know that your order will be in production for at least a month, and then it might be in delivery for same time (depending on your location). Whatever you ask customer service about - be sure, they'll respond to you like you're a piece of $#*!, not helpful, not empathic, nothing at all. I'm literally in shock! Will never ever order anything there again, and will do my best to prevent all people I know from repeating my mistake!
Date of experience: December 12, 2020
Buy at your own risk! Ordered Dec 4. No product, no communication. They charged my credit card the day I placed the order. I've tried emailing and text messaging since they don't offer a phone number. Next call is to credit card company.
Date of experience: December 26, 2017
I ordered 3 products and was very disappointed. It took over two month until they arrived and they were of cheap quality. The image is just printed on a polyester sweater and looks very bad. The whole product is chipped right from China and can be thrown in the trash immediately. I recommend not to buy any product and always double check before buying online. I wasted over 100$.
Tip for consumers:
Don't buy anything
Products used:
Nothing
Date of experience: January 12, 2021
Received a "new" sweater with HAIRS all over it. Sweater was poor quality. Sweater had HAIRS all over it, - we are in a PANDEMIC and I received a USED sweater. Sweater was NOT cheap either. I sent numerous emails to Jagy to resolve this issue but have gone ignored. I am absolutely disgusted. Do not waste your time and money on this scam.
Date of experience: December 22, 2021
I got 3 sweatshirts and 2 of them arrived within a month. The third one still hasn't arrived and it has been 5 months I have tried contacting customer service and still no response
Date of experience: April 28, 2021
Bought 3 sweatshirts, all in 2 of the biggest sizes, none of them fit well, since the arms are wayyy too narrow. Interior stitching is very poorly done, with excess material hanging on the inside. Material itself feels off, like weird synthetic, cheap feeling. Don't waste your money on this, prices definitely don't match up with the quality. There are no updates on your order aswell, so you'll just keep guessing for about 4 weeks, maybe even longer.
Date of experience: December 22, 2020
False advertising at its finest. Images on the site in no way reflect the final product. For 45-$60 I would expect an actual sweater, not a polyester dishrag with neon colors. I wouldn't even dare wear this thing in public. Do yourself a favor and never go anywhere near this site.
Date of experience: December 3, 2019
I've ordered before and gotten my sweatshirts 1 and half months later. The quality is incredible and I love them. So I ordered 3 more. It's been 3 months now and I still haven't received anything. What the heck man!? They don't respond to emails. Wish I could call them
Date of experience: April 25, 2019
Jagy is a clothing line that lets you dress as whatever you want... Literally what ever you want.
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