I ordered a gown for my Son's wedding and sent my measurements. The item arrived and is extremely poor quality. Lace is falling off in several places, the fastening is fitted in the wrong place. Most importantly, despite sending my measurements, it does not fit me. I have requested their details to return the gown and asked for a refund. They continue to refuse this. Tonight I received the following message and will have to take them to the Small Claims Court:
Dear Julia,
I am so sorry for this, about your problem here we can only refund you 8% as a compensation, dear! So please consider and accept this, thanks.
Have a nice day!
Sherry from JadeGownShop
Email: *******@gmail.com
I can't believe how fabulous you guys are! I have got this for trial and was surprised at the quality and how good it looked! Thank you so much! I have told ten other people already and ordered more wedding dresses! Here is one colour on my sister.
The wedding dress was very nice i really loved it. The fitting is great, fabric is very good, well made and color is dazzling, I'm looking forward to order more dresses in the future.The most impressive was the packaging is very good. Thanks keep up with the good quality.
Got my dress today. I have tried it on and everything seems to be perfect. I like the simple look of this dress, without too much decoration, but looks good when wearing. Also the beadings and ruches at the bodice makes it wonderful.
I buy a grad dress for my daughter, before this i have some worried, it is my first time shopping online, when it arrived, so beautiful, my daughter love it, so perfect fit. Next time
I will buy the dress on this website.
I have bought dress from this site several times, the shipping is very fast and customer support are amazing, I will buy buying again from gear best without a douth, Thanks a lot!
I seriously loved this dress! Fit so great and definitely considering ordering one in every color way. Very comfortable and affordable!
Received a lot of compliments on the party. Highly recommend. I am very happy to be a returned customer!
I was a bit skeptical as you never know what type of quality you can get. But I was impressed by what I bought and the great service.
The quality of the dress making was very impressive. I was pleased with the fabric and detail. I am considering using this company again.
Overview
JadeGownShop has a rating of 4.6 stars from 11 reviews, indicating that most customers are generally satisfied with their purchases. JadeGownShop ranks 484th among Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members