Isango!

Booked the Northern Lights and Blue lagoon, we confirmed all the tours on thursday (two days before) via email stating the time, day and collection point which were all confirmed. The Northern lights was cancelled due to weather (fair enough). The following day we waited for half an hour outside our hotel freezing to find ourselves having to call Grayline to find out what was happening about our pick up for the Blue Lagoon. They told us it was our fault at first telling us we are booked onto the tour on the 22nd Feb not the 20th, which is a day after we leave. We informed them we had confirmation it was the 20th and then they then blamed Isango for the miscommunication that they had told them it was the 22nd. I then rang Isango who informed me they had confirmed the 20th feb with GRAYLINE but GRAYLINE had confirmed the 22nd on their database. We were told the Blue lagoon was fully booked for the 20th and 21st (when we leave) and there was nothing they could do apart from give us a full refund. They said we could go to the blue lagoon but would have to pay £80 for the bus transfer but the chances of us getting in would be slim. If you think you're doing the best thing PREBOOKING the blue lagoon with this company, youre wrong. We came on holiday for these main two attractions - blue lagoon and the northern lights and neither of these will be seen. Extremely frustrated with the service both of these companies have given us. Completely ruined our holiday.