ironSource

Took a little longer than I expected but my query got sorted out for me and even suggested something that would help me in the future :)

They responded quickly and I think being able to display a screenshot was helpful to my issue's. It was extremely faster than the 3 business day's that's displayed when requesting help!

I was extremely pleased with the speed my problem was addressed. No laborious conditions, just a nice simple email and situation was rectified. If only all companies made life so easy..

I like IronSource, I used it to gain Crystals in Rush Royale and Boss Coin in OSM. It works really well! When I conclude a mission and open the app, it already has my reward ready for being gained!
There are some things that I don't like: the first is the Offers Equality: some offers of like 221 Crystals are very long, while others, always of 221 Crystals are easier. Can you please include easy things?
The second one is the absence of "cheap" offers: maybe offers of just 10-50 Crystals are really rare, and people would like them because of the time it takes to complete them: just a few days, and not like 221 ones that last for also a week or a month.

Please help. It doesn't seem like any person there actually read my request for help. At least the determination that you completed my issue is a significant problem.

My review is simple:

When I first contacted, I was essentially written off, tossed aside like so much garbage, and disregarded. However...

I pursued it further, and found whoever it was I was dealing with the second time deserves a 5 star rating, whereas the first should be fired...

I was treated respectfully, businesslike, and not like a machine. As a successful entrepreneur... I respect that greatly...

Hell, even said up to 3 business says, but it wasn't even 15 minutes, and the issue was resolved... And... after only -1- email.

Thank you, whoever is was I dealt with the second time. You deserve a promotion, if that's a possibility in your job. Excellent service, and it did not go unnoticed, nor was it not appreciated.

When I compare that to the first I tried to deal with, only for them to write me off, blatantly ignoring the factual evidence presented... The difference is as night and day.

Again, thank you, whomever it was the second time.

Sincerely,
Anonymous

PS: All I have is a screenshot of the email verifying that it would be sorted out, but will attach it regardless, so this doesn't get filtered out as spam.

Support team got back to me right away, ok. But i still haven't received the gems from the offer i finished long ago until i receive anything the review will stay that way

I had an issue with Online Soccer Manager coins. It's been difficult to find how to contact support or solve the problem. They adress you to the advertising companies… who created and manages the game, the advertising companies? Then, It has been difficult to contact the support team, then… they didn't gave me a solution in the first term… guys, why is it so complicated for you to solve this little things? I got my issue solved more than a month late. Too late, i have already stop playing. Besides, they ask you to "review your positive experience"… haha … come on …. Hundreds of offerts to get coins. You spend an hour of your life to get some. Many times results nothing, other times you get them two weeks late… other times you have fight and cry to the support team to get what you fairly earnt. Baaah

I have completed a lords mobile offer however i waited 4 days and i never received the rewards, so i contacted support with the required information it says it would take up to 3 business days, so i waited but i was surprised it only took 26mins for my reward to came through.

Explaination of the photos the first photo shows the ticket was sent on 10:44am and Approval of the ticket was on 11:10am and the final photo shows the offer being completed.

When I submitted a ticket for my problem, 1 email for the issue and 1 for vertification were sent in less than 5 minutes. And the problem was solved and the 3rd e email was received in the next 5 minutes. I am very happy with this quick response as it is now 10pm local time in Asia!

If I could give MORE than 5 stars I would. Justplay is the best money making APP bar-none and I will die on that ledge. I reported missing coins this morning and by the end of the day I got a response and my coins. Not only that they INSTANTLY cash out your money to Paypal and I just love them. They beat out ALL the competition easily. Thank you Justplay for the amazing games, time and experience.