I gave it a shot and I was missing many groceries. The order was not updated online and it was dishonest. The items were all checked out, I received different items that were not labeled as "substituted" and as for the missing items, I have no idea where they are. I was never given a receipt or contact info. I have been on hold for 3 hours on my cell phone and by the end of the 3 hrs they increased the time and I had to get my kids to bed. So I've emailed with no luck. I called the grocery store for help and their store manager said InstaCart has been hurting a lot of customers. I'm not sure what to do about grocery shopping now with this virus and my kids at home. Thanks for taking my money Instacart. I don't care that they were late, take your time that's fine. I just don't understand why the list they scanned was not honest and why they didn't credit me for the items they didn't have.

Well this is my second review, the first one i said i was not going to use instacart again, but i did,
I placed an almost $200.00 order for COSTCO, i have a business executive account with Costco, but after placing the order i realized, IM NOT GETTING MY COSTCO credit, instacart is useing there card and taking everybody's costco point, if you know anything about Costco and you have an executive account you know that you get a check at the end of the year that basically pays for your membership and sometimes even more and the only way you get that is if you use your card and Shop there frequently will instacart is taking everybody's points so imagine the check they're getting at the end of the year.
So I called instacart customer hotline and they were no help they would not help me at all.
So again for the second time not happy with instacart the delivery people are very nice though